{DISCUSSION}Xperia Z back glass coming unglued

[R!n]

in what week was your phone made and did you have the latest 4.2.2. firmware from the beginning?

13W10, and yes, it did.

 

[drsoran2]

13W10, and yes, it did.

that may explain why you don't have the problem as the newest 4.2.2. firmware runs a lot cooler than the original 4.1.2 firmware with which the phone shipped and my XZ came with it too. I suspect, that during this time, the phone got so hot, that the back started to lift which may not have happened if there would have been 4.2.2. from the start.

 

[theprince1991]

Been there done that

I had this issue with my handset and sent it in for repair.

They sent it back literally with the same problem. On top of that I didn't have my phone for 2 weeks.

Great customer service Sony(!)

 

[Ukbondraider]

Actimsc natural

I had this issue with my handset and sent it in for repair.

They sent it back literally with the same problem. On top of that I didn't have my phone for 2 weeks.

Great customer service Sony(!)

Did they attempt to fix?

Have you sent it back?

This is appalling from Sony. Wouldn't get it with Apple.

 

[ex19961996]

Hi guys
How i can re-seal back panel myself?(because i disassembled it) Or what i should do?

 

[theprince1991]

Did they attempt to fix?

Have you sent it back?

This is appalling from Sony. Wouldn't get it with Apple.

They apparently fixed it and then sent it back to me but when I got it back it was exactly the same. I've been sending Sony emails letting them know the situation.

The first reply asked for further information. After that, they resent me the same email as when they were sending it back "Your device has been posted etc etc" (from when they "repaired" it the first time) I thought it was just an accident that they sent that email so I emailed them asking if there was any updates then they told me "According to their records the device had been sent back" It is as if they can't understand English. I emailed them again letting them know of the problem and they sent a reply basically asking me to confirm what I had just bloody written. Incredibly frustrating.

You got that right, when I bought my iPhone 4 my mate put it through the washing machine and Apple let me buy an iPhone 4 for about £100. You definitely would not get that with Sony.

Now I'm just waiting on a reply. There's always some issue with Sony products The XPERIA X1's main feature was the keyboard and that had a design problem (keys would repeat because the sensors underneath got dirty, happened with every X1) it also had cracking issues.

I had the XPERIA S also which had a shocking camera and the quicklaunch stopped working for the majority of the firmware versions. The back cover would easily slide off and now the issue with the XZ and the back cover lifting, completely compromising the water-proof (it say's WATER PROOF on the UK website) feature of the phone.

It's as if they purposely sabotage the most important features of their devices!

I don't know why I bother.

 

[ozzy lion]

Hi guys
How i can re-seal back panel myself?(because i disassembled it) Or what i should do?

You can buy a replacement rear panel which has fresh adhesive on it.

http://www.parts4repair.com/back-cover-for-sony-xperia-z-l36h-black/

 

[Ukbondraider]

They apparently fixed it and then sent it back to me but when I got it back it was exactly the same. I've been sending Sony emails letting them know the situation.

The first reply asked for further information. After that, they resent me the same email as when they were sending it back "Your device has been posted etc etc" (from when they "repaired" it the first time) I thought it was just an accident that they sent that email so I emailed them asking if there was any updates then they told me "According to their records the device had been sent back" It is as if they can't understand English. I emailed them again letting them know of the problem and they sent a reply basically asking me to confirm what I had just bloody written. Incredibly frustrating.

You got that right, when I bought my iPhone 4 my mate put it through the washing machine and Apple let me buy an iPhone 4 for about £100. You definitely would not get that with Sony.

Now I'm just waiting on a reply. There's always some issue with Sony products The XPERIA X1's main feature was the keyboard and that had a design problem (keys would repeat because the sensors underneath got dirty, happened with every X1) it also had cracking issues.

I had the XPERIA S also which had a shocking camera and the quicklaunch stopped working for the majority of the firmware versions. The back cover would easily slide off and now the issue with the XZ and the back cover lifting, completely compromising the water-proof (it say's WATER PROOF on the UK website) feature of the phone.

It's as if they purposely sabotage the most important features of their devices!

I don't know why I bother.

Im debating whether to bother as it will be a pain to be without a phone for a few weeks. I was hoping Sony simply replaced the whole phone. In fact this is what I will be pursuing if they fail to fix it completely.

Makes me want to boycott their products listening to their customer service.

 

[nihalvm]

I had the same issue. Sent to Sony service center here in Melbourne, Australia. Its been 1.5 weeks now. Yet to receive the device back.
It was covered under warranty - if anyone was wondering.
Will post an update once i receive the device. Probably end of this week.

 

[douglam]

Sorry to disappoint you guys, but from the way things are going, I have a feeling that Sony is just going to let this issue go unresolved and focus on the new Z1. This design flaw is probably fixed in the Z1.

 

[ex19961996]

You can buy a replacement rear panel which has fresh adhesive on it.

http://www.parts4repair.com/back-cover-for-sony-xperia-z-l36h-black/

that's a good idea but you have to disassembly old back cover (nfc is attacked on the back cover) to install on new one...so if you can suggest a type of adhesive (i don't care about waterproofness) or if i can buy only the adhesive of the cover

 

[Xperia-Lover]

I have the same problem too!!:crying:

 

[theprince1991]

Update

Im debating whether to bother as it will be a pain to be without a phone for a few weeks. I was hoping Sony simply replaced the whole phone. In fact this is what I will be pursuing if they fail to fix it completely.

Makes me want to boycott their products listening to their customer service.

They just sent me an email asking me to send the phone back AGAIN for repair. I'm moving to Bristol soon I might go to the Cabots Circus store and ask them about this but I have a feeling they'll put me through the website system.

I too am debating whether it's worth the hassle sending this unit in for repair I expect the exact same thing to happen again.

There was a US XDA member whom got the phone replaced. The quality of Sony customer service seems to depend on where you live.

 

[drsoran2]

I'm really interested if the Z1 has the same back plate lifting problem as the Z. Or some other defect which makes the waterproofing a joke?

Maybe the Z1 has an entirely different fault which nobody yet knows about and which will be a lot of "fun" to the future owners to deal with?

 

[theprince1991]

I'm really interested if the Z1 has the same back plate lifting problem as the Z. Or some other defect which makes the waterproofing a joke?

Maybe the Z1 has an entirely different fault which nobody yet knows about and which will be a lot of "fun" to the future owners to deal with?

I definitely expect the Z1 to have some kind of flaw that compromises a feature they have advertised. It's just expected now. The mobile devices I never had any problems with are Sony Ericsson T300 and Sony Ericsson T610 (a brilliant phone in its time).

 

[drsoran2]

I definitely expect the Z1 to have some kind of flaw that compromises a feature they have advertised. It's just expected now. The mobile devices I never had any problems with are Sony Ericsson T300 and Sony Ericsson T610 (a brilliant phone in its time).

interestingly, I've also never had major problems with my SonyEricsson devices, except for my Xperia Arc which had a slight crack near the light sensor.

I just want my 500€ waterproof phone to be waterproof like it was advertised and what I bought it for, is that too much to ask from Sony? Probably I guess.


You know, it's kinda embarassing, I've put a small piece of transparent standard duct tape over the lifted corner to keep it down and stop me from checking that corner all the time. This way, I hope to keep the back in place and maybe even prevent water ingress if I expose the phone to water accidentially. Still, it looks silly and not great! I should not have to do this, especially on a rather new, expensive flagship device.

 

[theprince1991]

interestingly, I've also never had major problems with my SonyEricsson devices, except for my Xperia Arc which had a slight crack near the light sensor.

I just want my 500€ waterproof phone to be waterproof like it was advertised and what I bought it for, is that too much to ask from Sony? Probably I guess.


You know, it's kinda embarassing, I've put a small piece of transparent standard duct tape over the lifted corner to keep it down and stop me from checking that corner all the time. This way, I hope to keep the back in place and maybe even prevent water ingress if I expose the phone to water accidentially. Still, it looks silly and not great! I should not have to do this, especially on a rather new, expensive flagship device.

Exactly. These phones are NOT cheap. The one thing I love about Sony is their product design. That is the only reason I buy these phones. The waterproofing is a huge plus though but obviously one that we can't enjoy.

People are like "His phone is waterproof! You can dunk the phone in water and it'll work" I'm like haha yeah...

I've just left it as it is. But it really frustrates me to see that it's not sitting flush

 

[mgroover]

My phone is in for repairs right now. Waiting to send in the Mrs phone as well until we know the exact service time, she doesn't want to be without it for more than two weeks. My colleagues white phone seems to be lifting in the same spot as well. :/

Not good!

Sent from my Nexus 7 using XDA Premium 4 mobile app

 

[theprince1991]

My phone is in for repairs right now. Waiting to send in the Mrs phone as well until we know the exact service time, she doesn't want to be without it for more than two weeks. My colleagues white phone seems to be lifting in the same spot as well. :/

Not good!

Sent from my Nexus 7 using XDA Premium 4 mobile app

If you're from the UK it'll take about 2 weeks mate.

 

[habibmoosavi]

i had ARC S its lcd was unglued near cpu maby i play game and cpu getting hot ....