Do Not Buy Otterbox Defender case

[painball64]

Myself and now a coworker has a cracked screen with the case on. Mine broke last night. I made a previous post about it. Came into work to talk with a friend to warn her and she took off her case and showed me a similar crack that she didn't know she had until I told her about it. I'd advise anyone using it to get a different case.

 

[b3y0ndd34th]

What is cracking? I have one of these cases and this frightens me!

 

[daviiiiiid]

We need more details..

Did it crack only because of putting on the case? was it not properly installed and was forced?

Or was it overconfidence in the case, you put it in and threw it to test it?

 

[painball64]

Okay so my phone dropped between 5-6 ft from my shoulder. Landed on the top left corner. Where the vertical bar is, just to the left the glass is all chipped. I'll try and get some photos later. With the case on you can't see the point of impact. On the case itself you can see the scrape marks where it hit the plastic and broke. I believe the plastic shell was the cause of the crack, it being the first thing to hit the screen if it was the rubber first then the plastic over it wouldn't have done that. Also I have a zagg screen protector on and that was all cracked up and flew off my phone. Was sitting about a foot away from it. My coworker has a crack in hers too with the same case and protector. She just noticed that after I told her about my experience. She took her case off and noticed a crack near the top. That wasn't really noticeable with the case on.

 

[AlexanderBlaQ]

Uh oh maybe I'll be going back to my other case

 

[smiley45]

Hmmm I love my OtterBox defender it's a good case .I drop it a few time and it saved my phone. I wouldn't buy an other case

 

[painball64]

Here's the pics. The one on my phone, the chipped parts are all covered by the case. The other 2 is where the screen broke and left marks inside the case.

 

[Brava27]

You should email otterbox. That's bullshit

Sent from my Note 8 + Infinity ROM [emoji482]

 

[chrisknife]

otterbox is trash just like zagg and other overpriced brands. i don't get it why so many people from the US even buy those. probably because they are adviside at the local phone shops? don't get ripped off.
get uag, the samsung rugged case or even a spigen rugged armor.
for screen protectors only whitestone.

im sorry for your (phone) loss

 

[BigMosley]

Here's the pics. The one on my phone, the chipped parts are all covered by the case. The other 2 is where the screen broke and left marks inside the case.

Do you also use the included case Holster for extra drop protection? I use the case snapped into the holster with the screen facing outwards for that little bit of extra drop protection. I have been using mine for over a month and no issues, I also have a Black Dragon skin from DBrand on the back of the phone.

 

[Limeybastard]

Last otterbox Defender I used was on an iPhone 4s, never again I promised myself. Reason? The hard inner case tabs left marks on the point of contact on the iphone 4s brushed aluminium frame after I removed it to sell it. Bad design.

 

[painball64]

Do you also use the included case Holster for extra drop protection? I use the case snapped into the holster with the screen facing outwards for that little bit of extra drop protection. I have been using mine for over a month and no issues, I also have a Black Dragon skin from DBrand on the back of the phone.

No not in the case holder. I was done with a call and went to grab it off my shoulder and didn't grab it all the way and fell. I email them yesterday and just waiting for a repply back. If not I'll be making a call soon.

 

[BriniaSona]

People buy otter box for the same reason they buy iPhone. Because it's a staple name. Just like Kleenex and Kellogg cereal. It's popular known and a brand name. I used to have an otter box, they break so easily.

 

[painball64]

Well I think it's just this case and the plastic shell design that's the problem. On my note 5 I had the commuter case and that thing save my phone so many times from spills mostly by my kids. But that design was a rubber shell with plastic over that to keep it together. I have even dropped it to show people the durability of it. The defender case design is the flaw here. I still believe they make good case but there not for everyone.

 

[Limeybastard]

Well I think it's just this case and the plastic shell design that's the problem. On my note 5 I had the commuter case and that thing save my phone so many times from spills mostly by my kids. But that design was a rubber shell with plastic over that to keep it together. I have even dropped it to show people the durability of it. The defender case design is the flaw here. I still believe they make good case but there not for everyone.

I agree, the hard inner case where the phone sits inside of is a big no no for me.

Sent from my SM-N950U using Tapatalk

 

[painball64]

Sadly asurion doesn't have any note 8 too swap out with plus the deductible is 200. Going to have to deal with this for awhile

 

[Mike02z]

I never liked the Defender. Way to much bulk and as we see for the Note 8, not enough protection. I would contact Otterbox and try and get s refund.

 

[felloffthetruck]

The problem with the Defender is the sides, edges are front lip glass of the phone are always rubbing against the hard plastic shell of the defender. Don't want the edges of my phone rubbing on hard plastic at any time.
At least the Commuter & Symmetry have soft rubber hitting the phone instead of hard plastic.

 

[BigMosley]

The problem with the Defender is the sides, edges are front lip glass of the phone are always rubbing against the hard plastic shell of the defender. Don't want the edges of my phone rubbing on hard plastic at any time.
At least the Commuter & Symmetry have soft rubber hitting the phone instead of hard plastic.

But the Defender has a thick rubber as the external shell which would act as the first line of defense against a drop. The Commuter case only has the rubber on the edges (looks more thin and flimsy than the Defender series) and the other hard plastic shell is no where near the edges on the phone.

I have used the Defender series cases for years and have dropped my device a handful of times with no issues. From what I see, the Note8 Defender is built exactly like other Defender cases with the rubber shell on the outside and the hard shell on the inside so why would the Note8 be more vulnerable than other phones?

 

[Limeybastard]

But the Defender has a thick rubber as the external shell which would act as the first line of defense against a drop. The Commuter case only has the rubber on the edges (looks more thin and flimsy than the Defender series) and the other hard plastic shell is no where near the edges on the phone.

I have used the Defender series cases for years and have dropped my device a handful of times with no issues. From what I see, the Note8 Defender is built exactly like other Defender cases with the rubber shell on the outside and the hard shell on the inside so why would the Note8 be more vulnerable than other phones?

Defender is ****s end of . Imagine a bikers helmet with no padding on the inside, smashed against a wall.. pulp.

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