Do Not Buy Otterbox Defender case

[smiley45]

Hmmm I like my defender. It's the best by far. But thanks for the heads up.. i might try to add some padding around a corner on the inside of my case if I can find any.

 

[whiteangelcl]

mmm can you be more specific?

 

[ep3]

I have the defender case as well and I totally agree with the helmet analogy. I've had defender cases in the past but never really had a problem though. But I think the difference this time for the note 8 is there are too much glass on this phone and the curve glass is weaker than the normal phones. The bezel of normal phones would normally add protection from drops. I also notice that on my note 8 defender with my phone in it, it slides around inside the case very slightly. Nothing big but it's not a snug fit. Maybe if it fits more snug it may help prevent the damage.
Sorry to see your note 8 damage.

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[Limeybastard]

I have the defender case as well and I totally agree with the helmet analogy. I've had defender cases in the past but never really had a problem though. But I think the difference this time for the note 8 is there are too much glass on this phone and the curve glass is weaker than the normal phones. The bezel of normal phones would normally add protection from drops. I also notice that on my note 8 defender with my phone in it, it slides around inside the case very slightly. Nothing big but it's not a snug fit. Maybe if it fits more snug it may help prevent the damage.
Sorry to see your note 8 damage.

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Indeed. I'm thinking perhaps add a few parts sided foam adhesive pads on the corners of the Note 8 before putting it inside the Defender case.

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[BigMosley]

Indeed. I'm thinking perhaps add a few parts sided foam adhesive pads on the corners of the Note 8 before putting it inside the Defender case.

Please let us know how it goes and your results, might result to using the same technique.

 

[winordieracin]

I'm wondering if anyone elses note 8 is getting scratched to hell and back by the case. The sides one my black note 8 have small scratches everywhere. There are also tons of scratched where he plastic rests on the top and bottom bezel. It's never been in another case and went in the OtterBox while restoring all my data. I've had defenders on my last 5 phones and this is the only phone that I've had this issue with. Probably due to the super gloss metal edge finish and it's not as snug as a fit as I think that have been in the past.

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Sent from my SM-N950U1 using Tapatalk

 

[Limeybastard]

I'm wondering if anyone elses note 8 is getting scratched to hell and back by the case. The sides one my black note 8 have small scratches everywhere. There are also tons of scratched where he plastic rests on the top and bottom bezel. It's never been in another case and went in the OtterBox while restoring all my data. I've had defenders on my last 5 phones and this is the only phone that I've had this issue with. Probably due to the super gloss metal edge finish and it's not as snug as a fit as I think that have been in the past.

Sent from my SM-N950U1 using Tapatalk

Sent from my SM-N950U1 using Tapatalk

Last defender case I owned was for the iPhone 4s , similar situation was encased from new. When I removed it to sell it all the edges of the brushed frame were scratched where the inside hard plastic was in contact with the phone.
Since that time I've never used cases that were were made with hard inner plastic frames.

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[winordieracin]

Last defender case I owned was for the iPhone 4s , similar situation was encased from new. When I removed it to sell it all the edges of the brushed frame were scratched where the inside hard plastic was in contact with the phone.
Since that time I've never used cases that were were made with hard inner plastic frames.

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I did have an issue similar on the Note 3 but my Note 4 and 5 were flawless when I took them out. I'm beyond upset that this is the way it is bc there is no way OtterBox will rectify the situation. It's not even the fact that a phone I paid 930 for is scratched it's the fact that I like my devices to look new when I sell them and was really debating selling my Note 8 and switching to the Pixel 2 XL even though I use my spen for work religiously.

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[Limeybastard]

I did have an issue similar on the Note 3 but my Note 4 and 5 were flawless when I took them out. I'm beyond upset that this is the way it is bc there is no way OtterBox will rectify the situation. It's not even the fact that a phone I paid 930 for is scratched it's the fact that I like my devices to look new when I sell them and was really debating selling my Note 8 and switching to the Pixel 2 XL even though I use my spen for work religiously.

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Yeah, I understand and feel the same way myself.
If you get another Note 8 try to get the Skinomi clear front back and sides protector film and at least apply the film to the back and sides before putting it inside the Defender case.

I'm currently using a back and front glass clear film wet applied protector on mine, the phone itself is inside a TPU soft case folio wallet. My sides will probably eventually get a few scratches if sand or debris gets into the back or sides of the case.

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[Robots_Never_Die]

Note 8 with Otterbox Defender case and I have a crack on the top right corner, same spot as the photos posted before. Luckily I had Samsung Premium Care on the phone before cracking it but this is the first. I do not recommend this case as I believe they didn't design it with enough protection for the curved glass.

Just like others have stated you couldn't even tell there was damage until you removed the case so a screen protector would not have helped.

 

[BigMosley]

Just like others have stated you couldn't even tell there was damage until you removed the case so a screen protector would not have helped.

Do you recall ever dropping your device? I have been checking mine every couple weeks because I'm paranoid now and still looks perfect. I also have a Dbrand skin installed on the back, wonder if that will help if the case is infact to blame for the cracked glass.

 

[Robots_Never_Die]

Do you recall ever dropping your device? I have been checking mine every couple weeks because I'm paranoid now and still looks perfect. I also have a Dbrand skin installed on the back, wonder if that will help if the case is infact to blame for the cracked glass.

I dropped it once. Anyone that says "their screen cracked on its own" is liar. Most people don't understand how microfissures can weaken glass without showing any signs. Then one day it falls from the couch to the carpeted floor and shatters.

I just think the otterbox defender for this phone was not engineered well enough.

On my note 4 commuter it was soft rubber against the phone with the note 8 defender it's hard plastic against the phones glass.

 

[BigMosley]

I dropped it once. Anyone that says "their screen cracked on its own" is liar. Most people don't understand how microfissures can weaken glass without showing any signs. Then one day it falls from the couch to the carpeted floor and shatters.

I just think the otterbox defender for this phone was not engineered well enough.

On my note 4 commuter it was soft rubber against the phone with the note 8 defender it's hard plastic against the phones glass.

Is this your first Defender case? I've always had them on my phones and the design has always been the same. Outer shell is rubber, inner is hard plastic. Did you have the holster clipped in when the phone dropped? I always have the phone in the clip for another layer of drop protection.

 

[Robots_Never_Die]

Is this your first Defender case? I've always had them on my phones and the design has always been the same. Outer shell is rubber, inner is hard plastic. Did you have the holster clipped in when the phone dropped? I always have the phone in the clip for another layer of drop protection.

Second defender case. Just comparing to the commuter I came from that protected better.

 

[Tanis64]

I have bought my first Otterbox in 2013 when it was released for the Galaxy S4 (I9505) at this time no curved glass was used so the Otterbox Hardplastic part didn't touch any glass corners.
After a few months the soft outer shell was bended more and more. So the outer shell sits very lose and didn't fit any more correctly.
I read in some forums then to shortly cook the outer shell to shrink it, this had helped a little for a while.
I then change the Otterbox to the most perfect case I ever own for a smartphone to the Trident Kraken A.M.S.
This case was Perfect, coming in three parts a soft TPU inner shell and hardplastic combined with softer TPU outer shell and a hardplastic brezel with the build in screenprotector.
All sits perfect and the screenprotector fits much better than that of the Otterbox.
With the curved glass everything changes to worse, curved glass is much more vulnerable than none curved glass for impact damages.
For my Note8 I thought I give Otterbox a second chance, but also here the outer shell is to soft and become lose after 2 weeks.
Also I agree to that that a hardcover inner shell wich has direct contact to the Note8 curved glass corners will give nearly the complete impact force to the curved corners.
So a good case has to take special care to the corners.
I also owned the original Samsung Protective Standing Case and the UAG Monarch.
The UAG Monarch has a softer inner TPU shell, but it is a little to soft on the top, sides and bottom, also the button spares are real cuts in the shell which I personally don't like much.
I using the Protective case from Samsung now wich for me fits perfect.
But also here I think the corners could be better protected.
I order a SUPCASE [Unicorn Beetle PRO Series] Case which seems to have a better corner protection and also a build in screen protector (no glass). I give it a try since the reviews to it on YouTube looks good, and it was not expensive with 20,- $/€.

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[Brwneyedgrl]

Seems to be a common occurrence bc this JUST happened to me only on the bottom left corner. Has anyone tried going thru otter box yet to see if there is anything they can do? It's Christmas I'm a single mom of 3 and I can't afford to pay my insurance deductible at the moment, so I'll have to deal with getting slivers of glass in my hands until I come up with an extra $225 for the claim. This is total BS. I've had many notes prior to this and always ended up taking my otter box off bc the outside always stretched and fell apart. I've dropped my caseless phone from various heights onto a multitude of hard surfaces, including concrete and asphalt, every way imaginable with nothing more than a scuff. This stupid thing falls from the top of one of those Rubbermaid 3 drawer units (which cant be more than 3 ft high) onto my bathroom floor, onto it's back...and now my phone is ruined! You would think their products that we instill our faith into, would be less shoddy and far more sturdy when encasing $1000 phones! There has to be something we can do because this is unacceptable. I will update with pics shortly.

 

[Blues fan]

I don't think it's because of the design of the Defender case. I've noticed with a lot of the popular cases people's phones are still having the corners shattered when dropped a certain way. I think it's the way the phone is designed.

I have the Caseology Legion and people are having the same corners shatter when dropped based on Amazon reviews.

Personally I hated the curved screen and all class body. I'd rather have a flat screen and plastic back. Besides most sane people use cases on these phones so what is the point of making the back glass if you put a gigantic case on it?

 

[Limeybastard]

I don't think it's because of the design of the Defender case. I've noticed with a lot of the popular cases people's phones are still having the corners shattered when dropped a certain way. I think it's the way the phone is designed.

I have the Caseology Legion and people are having the same corners shatter when dropped based on Amazon reviews.

Personally I hated the curved screen and all class body. I'd rather have a flat screen and plastic back. Besides most sane people use cases on these phones so what is the point of making the back glass if you put a gigantic case on it?

Good points raised and probably a fair assumption I'd say.

Im thinking if perhaps the cases had thicker corners or edges with a more absorbing rubber materials it might help.



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[Blues fan]

Good points raised and probably a fair assumption I'd say.

Im thinking if perhaps the cases had thicker corners or edges with a more absorbing rubber materials it might help.



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That's the hard part though. guarding the corners and sides with the curved screen.

Regarding the sides, last years Tech 21 Tactical extreme XT sides raised up to the edges on the Note 7. They no longer make the XT cases for Samsung but for the iPhone, go figures. It's the only tech 21 case I'd consider using.

IMO the Defender is still probably the best case to go with for these phones. It provides the best side protection.

The Pelican Voyger has high sides but the case overall is pure garbage and the case breaks when dropped or even taking the phone out.

 

[supermaticshark]

otter box broke 2 Samsung 8 screens

My son and I have matching Samsung 8 with matching real tree otter boxes what a joke both his and I had the screens break mine bottom right his bottom left all because of the Otterbox. Otterbox was no help at all took no responsibility and still has not taken any responsibility after several phone calls to them including where I got told that their supervisor had no one above her that I could speak to. I've been waiting for real tree to call me back because it's a license real tree product I think the only reason we found out it was the phone case in this matter was because we had the exact same phone exact scene case did exact same thing on opposite corners of the bottom I'm absolutely disgusted with Otterbox of this time. My phone was dropped <3' on to my bed mattress and my sons was dropped <3' onto his floor on carpeting and they both hit the corners of the Otterbox and the damage occurred underneath the Otterbox is where it spreads out from under protective corners botj of us have spider webs from the curved corner of Samsung 8 along it underneath the Otterbox protection but Otterbox takes no responsibility for it. Otterbox had a design flaw and now they won't take responsibility for it which is even more disturbing I would suggest anyone else had this problem please reply below mine as a camel black and Orange case as well as my sons being the same licensed by real tree I plan on calling the Better Business Bureau as well as other departments at federal levels for maybe consumer product safety commission. Because both of us have glass shards coming out into our hands.