Do service centers actually check knox counter?

[bhavstech]

As the title say do samsung service centers really bother to check the knox counter or probably do they really know what knox is or what "root" is? has anyone tried taking their phone with tripped knox counter to service center?
there have been many instances atleast in india where most of the service center people fix rooted/bricked phones for free as they dont even get to know phone is rooted or rather dont know what root is this is the true for atleast for lg and sony and samsung for old models!
so anyone here has tried or has any idea on it please post a reply!

 

[Giancarlo]

+1

 

[XxM4tzexX]

I heard that a tripped Knox counter in Europe doesn't affect the warranty. So European service centers shouldn't care. But not sure though. I didn't have to take my phone to a service center so far.
But for other countries I don't know.

 

[Maxishine]

Hi everyone, I've find these links on Italian blog about android, theoretically in Europe root is legit.
The 2nd link it's about European law of private use of things, smartphone it's a "thing" so there are any kind of problem.

If someone have something to report about warranty in Europe please reply.

Cheers


Link Samsung knox
https://www.samsungknox.com/en/blog...ox-enabled-devices-and-knox-warranty-void-bit

Link Europe law
http://eur-lex.europa.eu/legal-cont...GQDnGyYvpJJDJ1!804705131?uri=CELEX:31999L0044

 

[LNJ]

I doubt it. They can un-trip it any time and it's not like the software can permanently affect the hardware.
I've sent in LG, Sony, Nokia and Motorola phones which were modded or running non carrier roms and they all came back factory formatted.

 

[DevonSloan]

As the title say do samsung service centers really bother to check the knox counter or probably do they really know what knox is or what "root" is? has anyone tried taking their phone with tripped knox counter to service center?
there have been many instances atleast in india where most of the service center people fix rooted/bricked phones for free as they dont even get to know phone is rooted or rather dont know what root is this is the true for atleast for lg and sony and samsung for old models!
so anyone here has tried or has any idea on it please post a reply!

I spoke with a Samsung rep this weekend and asked about the Camera2 API and if he knew when it would be implemented in the S6. Event though I know of the API, he responded by starting to give the usual sales pitch about the S6 camera. I said I understood, and I love the camera, but it would be nice to have shutter control and RAW (even though I really don't have interest in either - I just wanted information). He said "I shouldn't recommend this, but there is a thing called "rooting" your phone..." and I interrupted and said "But that will trip Knox, disable Samsung Pay, and void the warranty, right?" He paused, probably confused that I knew since he's used to the general public (and I know NOTHING compared to most users in these forums), and said "Yes to all three. It does trip Knox and will disable Samsung Pay, and it will also void the hardware warranty. Samsung will still help with software issues, but not with hardware issues."

So, I may have come across the one rep that knows all this, but I'm certain that the service center guys absolutely know about Knox and root. what they will do, I don't know, but remember that they are in business to make a profit, and you rooting your phone gives them a legal "out" to not spend their time and money fixing a phone on which you voided the warranty.

But there are always exceptions and maybe you'll be the guy that slips through. (I'm never the guy that gets the breaks.)

 

[bhavstech]

I spoke with a Samsung rep this weekend and asked about the Camera2 API and if he knew when it would be implemented in the S6. Event though I know of the API, he responded by starting to give the usual sales pitch about the S6 camera. I said I understood, and I love the camera, but it would be nice to have shutter control and RAW (even though I really don't have interest in either - I just wanted information). He said "I shouldn't recommend this, but there is a thing called "rooting" your phone..." and I interrupted and said "But that will trip Knox, disable Samsung Pay, and void the warranty, right?" He paused, probably confused that I knew since he's used to the general public (and I know NOTHING compared to most users in these forums), and said "Yes to all three. It does trip Knox and will disable Samsung Pay, and it will also void the hardware warranty. Samsung will still help with software issues, but not with hardware issues."

So, I may have come across the one rep that knows all this, but I'm certain that the service center guys absolutely know about Knox and root. what they will do, I don't know, but remember that they are in business to make a profit, and you rooting your phone gives them a legal "out" to not spend their time and money fixing a phone on which you voided the warranty.

But there are always exceptions and maybe you'll be the guy that slips through. (I'm never the guy that gets the breaks.)

thanks for the info