Does the Xperia Arc S housing crack?

Search This thread

ARC X12

Senior Member
May 13, 2011
94
2
Good day I just sold my xperia arc and planning to get the Xperia Arc s. i really like the xperia arc because i didnt have any problem with it except the crack on the housing which occurred twice. It was replaced twice by SE. I would want to get the Arc S because of the white housing which i really like. My question is, has anyone experienced a crack on their Xperia Arc S? I do not know if they have corrected the problem with the housing especially the one near the censor with the Xperia Arc S. Hope anyone could share :)
 

Markus-SonyXperiaSupport

Senior Member
Feb 15, 2011
52
13
www.sonymobile.com
Several users have already posted they have no issues but I want to step in and comment anyway.

I work with social media at Sony Ericsson and see and hear a lot of different problems/stories and so far I have not seen one single user saying his or her arc S have cracked. :)
 

Flo95

Senior Member
Oct 31, 2010
2,882
636
I heard that fixed case will be available in January for the old Arc, is that right or can we already get the fixed one for our old Arc, if it has the crack?

And where can I find a german statemant that it's handled under warranty?
In a Vodafone shop here in Germany they said the problem isn't known and I'd have to pay the ~100€ myself.


Sent from my iPad 2 using Tapatalk
 

reptile64

Senior Member
Aug 7, 2008
831
382
40
Thessaloniki
Several users have already posted they have no issues but I want to step in and comment anyway.

I work with social media at Sony Ericsson and see and hear a lot of different problems/stories and so far I have not seen one single user saying his or her arc S have cracked. :)

Hi Markus and welcome to XDA forums (if this is really you) :p
Have you heard anything for the original Arc? And what about it?
Do they use a reinforced replacement or the same ****ty plastic?
 

Markus-SonyXperiaSupport

Senior Member
Feb 15, 2011
52
13
www.sonymobile.com
Thanks! I can promise it really is me. ;)

Yes. We have made changes to improve the front cover on the phone. I don't work with repair myself and I don't know what exactly has been changed. I have just been informed that some changes have been made to make the cover better.

So if you have this crack on the front cover on Xperia arc, hand it in at a service centre together with the receipt and it should be handled within warranty.

-Markus
Sony Ericsson Answers Team
 

Flo95

Senior Member
Oct 31, 2010
2,882
636
Ok, gonna go to a service center in early January to get the new housing :)
Thanks for the information.

Do I need to reflash it and wipe my data or can I give it to repair with my data and custom stuff like DooMKernel?
Software stuff shouldn't void warranty on the case imo

Sent from my iPad 2 using Tapatalk
 
Last edited:

leroy

Senior Member
Apr 21, 2006
141
5
Manchester
I have just noticed a crack on my arc s white. But gutted really as I thought that the problem had been sorted. I will post pics another day, but it is the same as those seen on arc
 

DemonicHawk

Senior Member
Jul 16, 2010
332
89
Is there a specific place where everyone is seeing this crack? I just noticed I have one on my arc :(

EDIT: Nevermind, found my answer in the other thread about housing cracks.
 
Last edited:

putrabiru

Senior Member
Dec 30, 2007
68
0
Kerteh Terengganu
...at which part of the ARC/ARC-s housing usually cracked? I saw mine does not have any, may be because of the color was black, so its hard to see, already several times falls especially in my car.... hmmm....
 

DemonicHawk

Senior Member
Jul 16, 2010
332
89
You should read the other thread here (http://forum.xda-developers.com/showthread.php?t=1144774) for more information. The crack is presumably a manufacturing defect, so it's not about whether you drop it or not. Though dropping it may quicken the process (just speculating though).

The most common place seems to be right above the proximity sensor (the first sensor to the left of the speaker on the front). Though I've also read about it near the volume rocker and on the corners of the phone.

Most of this is supposed to only apply to the original Arc, but from reading posts here it seems SE's fix apparently wasn't good enough.
 

leroy

Senior Member
Apr 21, 2006
141
5
Manchester

Attachments

  • IMAG0306.jpg
    IMAG0306.jpg
    101.5 KB · Views: 398