Don't hard reset your vivo

[riz157]

This is a warning for all who maybe thinking about hard resetting their phone.

Strangest thing happened to my vivo.
I hard reset my vivo and now I can't login to my Google account. Due to that I can't use the phone, it doesn't even load Google login screen for me to enter my credentials. It's essentially screwed.

Vivo can't help and have asked me to go to the nearest support centre, which is in Asia somewhere and I'm in the UK. I did tell them not possible so they apologised and said unable to help even though phone is aimed at international market.

I'd hold of buying vivo products in the future for now until they have support for Europe customers.

 

[fratus1]

In recovery there is an option to download and flash the latest firmware

 

[chingchiu169]

you can just go to setting and find account setting to add google account
then go to apkmirror to find play store apk, download it and install, done

 

[xwonic]

It is advised to log out any google accounts and other proprietary apps that have security activations, like Mi Account in xiaomi devices, before you hard reset any phone.

On my xiaomi device when i reset 2 options apear, one is access wifi settings so i can enter my wifi, second is log in on my Mi Account after the first option, so i can unlock my device.
hope it helps.

 

[riz157]

In recovery there is an option to download and flash the latest firmware

I think I'm on the latest software but I cant get past setup screen. Stuck on setup screen.

 

[riz157]

It is advised to log out any google accounts and other proprietary apps that have security activations, like Mi Account in xiaomi devices, before you hard reset any phone.

On my xiaomi device when i reset 2 options apear, one is access wifi settings so i can enter my wifi, second is log in on my Mi Account after the first option, so i can unlock my device.
hope it helps.

That's the mistake I made, reset without logging out of my Google account.

 

[riz157]

Stuck on this screen

 

[paatha13]

I assume this issue happen only on global version of Chinese phones that has Google play services and Play store pre installed out of box.
Because I've never had that kind of issue with Chinese version of Chinese phones.

BTW I'm waiting end of the week or earlier next week receive my Chinese version of Dual Display.


Sent from my iPad using Tapatalk

 

[xwonic]

Dont know if you already have it sorted but try and do as this video shows.
its mainly for samsung devices but might work for vivo.
https://www.youtube.com/watch?v=NIAB1F-Ecxc

 

[Twotems]

This is a warning for all who maybe thinking about hard resetting their phone.

Strangest thing happened to my vivo.
I hard reset my vivo and now I can't login to my Google account. Due to that I can't use the phone, it doesn't even load Google login screen for me to enter my credentials. It's essentially screwed.

Vivo can't help and have asked me to go to the nearest support centre, which is in Asia somewhere and I'm in the UK. I did tell them not possible so they apologised and said unable to help even though phone is aimed at international market.

I'd hold of buying vivo products in the future for now until they have support for Europe customers.

Is this on your Dual-screen or regular Nex?

 

[paatha13]

Is this on your Dual-screen or regular Nex?

It's the dual display version not the regular Vivo Nex.
Perhaps he should change the title so not people get confused.


Sent from my iPad using Tapatalk

 

[riz157]

Is this on your Dual-screen or regular Nex?

Dual screen

 

[riz157]

Finally got it fixed by my local phone repair shop. Paid £30 he had some software to remove Google account, took him an hour.

 

[paatha13]

Finally got it fixed by my local phone repair shop. Paid £30 he had some software to remove Google account, took him an hour.

Good to hear that figure out a solution without needed sending device to Chinese vendor:good:

 

[paatha13]

This is a warning for all who maybe thinking about hard resetting their phone.

Strangest thing happened to my vivo.
I hard reset my vivo and now I can't login to my Google account. Due to that I can't use the phone, it doesn't even load Google login screen for me to enter my credentials. It's essentially screwed.

Vivo can't help and have asked me to go to the nearest support centre, which is in Asia somewhere and I'm in the UK. I did tell them not possible so they apologised and said unable to help even though phone is aimed at international market.

I'd hold of buying vivo products in the future for now until they have support for Europe customers.

Yesterday I've hard reset my dual display Chinese version for the first time after purchasing 1.5 month ego and after installing manual play store/play services via Vivo store app everything worked as normal.
No any kind issue.

So problem you had its only occur on global version of the device.

So with Chinese version people won't have to worry of dealing with frustrated situation as you lived with global version with Google account login.


Sent from my iPad using Tapatalk

 

[despine]

I have the chinese version and after reading this I made sure to sign out of my Google account and vivo account just to be safe before reset, thanks! The only problem I had after reset was that i could nt sign into my vivo account, I know my password as i use it all the time and it was working before the reset (whenever i made changes to some app vivo asks for password). I had to contact vivo through messenger and they reactivated my account ( for some reason it got suspended)

 

[paatha13]

I have the chinese version and after reading this I made sure to sign out of my Google account and vivo account just to be safe before reset, thanks! The only problem I had after reset was that i could nt sign into my vivo account, I know my password as i use it all the time and it was working before the reset (whenever i made changes to some app vivo asks for password). I had to contact vivo through messenger and they reactivated my account ( for some reason it got suspended)

Never had issue with my Vivo account that using both Nex S and Dual display both Chinese version.
But their always helpful if anyone having trouble and talk through messenger with Vivo support.

As for myself I didn't sign out both Google and Vivo account before reset my phone and didn't had issue after hard reset with setup both account later.


Sent from my iPad using Tapatalk