Double tap to wake working?

[jdgesmlls]

I got my OP7 Pro today. Double tap to wake with screen off doesn't seem to work. Anyone know what the secret is? What am I missing?

 

[truckerdewd]

I got my OP7 Pro today. Double tap to wake with screen off doesn't seem to work. Anyone know what the secret is? What am I missing?

You have to turn it on in display settings under ambient display. It's turned off by default, or at least mine was as well as pickup to show.

 

[jdgesmlls]

None of my screen off gestures are working...

 

[leolawliet]

You have to turn it on in display settings under ambient display. It's turned off by default, or at least mine was as well as pickup to show.

I think he means the feature is broken. It's not working for a bunch of us after the day-one update. It works when it wants to. OnePlus has done nothing to fix this and I'm just about ready to get my money back. Just because it's working fine for you doesn't mean we're doing something wrong.

 

[ericthered926]

Yeah, lock screen gestures and single/double tap don't work on the latest update, but I believe they're working on fixing it, going through repro steps right now according to their bug page. I'm sure it'll get fixed soon, and it's not a make or break issue to me by any means.

 

[explosivequack]

What version are you guys on?

I'm on oxygen 9.5.5 T-mobile gm1915 not having any issues.

 

[BossJ]

I came here to find this out. It's works randomly.

 

[jdgesmlls]

I don't know what I did, but it is working now. I have rebooted twice and it has persisted so +1 on the issue being random. I more wanted to know if others were experiencing the same behavior. Thanks for the replies!

 

[EchoX860]

Having tested this, It works randomly during low light situations, and all the time in normal/extreme light situations, such as outside in the sun or in a bright room.

 

[BossJ]

Having tested this, It works randomly during low light situations, and all the time in normal/extreme light situations, such as outside in the sun or in a bright room.

Yup. This is my issue.

 

[justibasa]

So my double tap to wake completely stopped working. Single tap doesn't work at all either. Not happy at all right now. Completely stopped about a half hour ago. Reboots fix nothing.

 

[Eric214]

Got my phone yesterday and rooted 10 min after opening it and took update to 9.5.3. no issues at work double or single tap to wake. Used it all night setting it up and playing with it. Lit room or dark. It's been pretty consistent so far. There is an occasional time I have to tap a second time but still work on the 2nd try.

Not sure why it's random like that. Only thing I can think of is after the update... Did any of you do a factory reset? Maybe some reminant install files are causing some issues

 

[equlizer]

Got my phone yesterday and rooted 10 min after opening it and took update to 9.5.3. no issues at work double or single tap to wake. Used it all night setting it up and playing with it. Lit room or dark. It's been pretty consistent so far. There is an occasional time I have to tap a second time but still work on the 2nd try.

Not sure why it's random like that. Only thing I can think of is after the update... Did any of you do a factory reset? Maybe some reminant install files are causing some issues

I must be blind but how do you unlock the bootloader and root this phone? Thx

 

[Eric214]

I must be blind but how do you unlock the bootloader and root this phone? Thx

In developer options you have to turn on oem unlocking and USB defining. Have ADB and fastboot SDK installed on PC. Then while in the bootloader type... Fastboot oem unlock.

To root you need Magisk. Follow this thread

https://forum.xda-developers.com/oneplus-7-pro/how-to/guide-root-oneplus-7-pro-patched-boot-t3931205

 

[greyhulk]

The people here saying that it has to do with light are right. I have tested this myself. Even in fairly lit rooms, if the light isn't shining directly on the ambient light sensor, Ambient Display, double-tap-to-wake, and lift-to-wake are all completely disabled. If you shine a flashlight on the light sensor, they suddenly become available. This means that if you aren't using the phone in broad daylight or VERY well lit rooms, you have to hit the power button. Aside from the inconsistency of functionality that creates, I haven't used a power button to wake my phone in 3 years. I certainly hope they plan to fix this soon, as I'm of a mind to return the phone right now. This makes it very annoying to use on a daily basis for me. I keep my house fairly dark at night when I'm watching TV.

For some reason, OnePlus has it using the ambient light sensor rather than the proximity sensor and/or gyroscope for these features. This is not how it should work.

 

[.vermilion]

The people here saying that it has to do with light are right. I have tested this myself. Even in fairly lit rooms, if the light isn't shining directly on the ambient light sensor, Ambient Display, double-tap-to-wake, and lift-to-wake are all completely disabled. If you shine a flashlight on the light sensor, they suddenly become available. This means that if you aren't using the phone in broad daylight or VERY well lit rooms, you have to hit the power button. Aside from the inconsistency of functionality that creates, I haven't used a power button to wake my phone in 3 years. I certainly hope they plan to fix this soon, as I'm of a mind to return the phone right now. This makes it very annoying to use on a daily basis for me. I keep my house fairly dark at night when I'm watching TV.

For some reason, OnePlus has it using the ambient light sensor rather than the proximity sensor and/or gyroscope for these features. This is not how it should work.

But it seems it's different from device to device ? Double tap to wake, the lift feature and the only one tap to activate ambient light works in all light conditions for me.

 

[AarSyl]

Just a thought....is there an option to avoid accidental touches when in a pocket? This might explain why it works in well lit rooms and not in dark rooms.

 

[jdgesmlls]

The people here saying that it has to do with light are right. I have tested this myself. Even in fairly lit rooms, if the light isn't shining directly on the ambient light sensor, Ambient Display, double-tap-to-wake, and lift-to-wake are all completely disabled. If you shine a flashlight on the light sensor, they suddenly become available. This means that if you aren't using the phone in broad daylight or VERY well lit rooms, you have to hit the power button. Aside from the inconsistency of functionality that creates, I haven't used a power button to wake my phone in 3 years. I certainly hope they plan to fix this soon, as I'm of a mind to return the phone right now. This makes it very annoying to use on a daily basis for me. I keep my house fairly dark at night when I'm watching TV.

For some reason, OnePlus has it using the ambient light sensor rather than the proximity sensor and/or gyroscope for these features. This is not how it should work.

Yes! That reproduces the issue exactly for me. I am sure this is not the only one, but this thread on OnePlus support forums reports the issue.
https://forums.oneplus.com/threads/oneplus-7-pro-ambient-display-not-working.1034009/

You can see users reporting the problems inconsistency, and OnePlus seems to acknowledge the problem and they are "looking into it". Please go add your feedback as I am sure the more people that complain, the higher priority the bug will become.

But it seems it's different from device to device ? Double tap to wake, the lift feature and the only one tap to activate ambient light works in all light conditions for me.

This is where the inconsistency of the issue occurs... I am in my office which is lit the same way each day since I got the device (low light). The off screen gestures magically started working about 6 hours after I got the phone and were working up until this morning. Put the device close to a light source while the screen is dark, and you will see it wake up with no interaction with the screen. Screen off gestures work while in that lighting. I forced closed, cleared storage/cache of the Ambient display service and my phone now works in all lighting. It is almost as if the sensor becomes stuck in 'pocket mode' or something like that.

 

[.vermilion]

I noticed some funny:

Which cases are you using?
I was with the one in the box until now and everything worked fine (ambient display, double tap to wake, one tap to show fingerprint, wake when lifting up the phone,...). I'm with the Nylon case since a few minutes and since then the ambient display won't work anymore.

Maybe there's something related?

This is where the inconsistency of the issue occurs... I am in my office which is lit the same way each day since I got the device (low light). The off screen gestures magically started working about 6 hours after I got the phone and were working up until this morning. Put the device close to a light source while the screen is dark, and you will see it wake up with no interaction with the screen. Screen off gestures work while in that lighting. I forced closed, cleared storage/cache of the Ambient display service and my phone now works in all lighting. It is almost as if the sensor becomes stuck in 'pocket mode' or something like that.

Yes, you're totally right! I tested it! When light is shining on the display, my tap gestures will work again. I forced closed and cleared storage of ambient display but unfortunately it doesn't change my current situation, at the moment it won't work... ?

 

[DonKilluminati23]

I can confirm this as well. In dark or even dim rooms, I must use the power button to turn the screen on, in well lit environments, I can use tap to wake. Hopefully this can be fixed in an upcoming update.

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