Driver Install Fail - Multiple Times

[andrewjrr]

I just purchased an HTC M8 running software number 1.55.631.4 and I am using Windows 7.

- I first tried plugging in the phone via usb, and Windows notified that the driver install failed.
- Then I tried installing the drivers manually using the All in one toolkit, tried plugging in the phone, and nothing happened.
- Then I uninstalled the driver, and tried installing the HTC Sync Manager (driver included), plugged in the phone, and still nothing happened.
- This problem occurred on an HP EliteBook, so I tried on another HP laptop I have at work, and the driver install failed when I plugged it in as well.
- Now I am here.

Does anyone have any possible ideas/solutions? Any feedback is appreciated.

 

[andrewjrr]

bump

 

[EddyOS]

Install HTC Sync Manager, then uninstall it but leave the drivers. Should then work fine

http://www.htc.com/uk/support/software/htc-sync-manager.aspx

 

[Derodraaa]

I'm running into the same problem. Have just unlocked bootloader and rooted the phone. I now want to achieve S-OFF. However when I get to the ADB push command nothing happens. I notice the error "HTC MTP Device - Failed" when it tries to update drivers after passing command adb reboot. Tried installing HTC Sync and uninstalling a few times but stuck in the same place. Any way around this?

Thanks

Running Windows 7 64bit. Software version 1.54.161.10

 

[andrewjrr]

Install HTC Sync Manager, then uninstall it but leave the drivers. Should then work fine

http://www.htc.com/uk/support/software/htc-sync-manager.aspx

I just tried this, and it didn't work. When I plug in the phone via USB, my computer doesn't even make the notification sound that something has been detected. The red light on the phone shows its charging, but my computer doesn't even show that anything was plugged in or detected. Could this be a problem with my computer?

 

[EddyOS]

If another computer works, then yes

 

[wodzini]

I just tried this, and it didn't work. When I plug in the phone via USB, my computer doesn't even make the notification sound that something has been detected. The red light on the phone shows its charging, but my computer doesn't even show that anything was plugged in or detected. Could this be a problem with my computer?

what about device menager ?

Maybe you have some other drivers installed for android devices, try uninstalling them first.

 

[andrewjrr]

what about device menager ?

Maybe you have some other drivers installed for android devices, try uninstalling them first.

Nothing in device manager either.

I do have my Nexus drivers installed. Do you think that could be the problem? Should I uninstall everything previous?

 

[andrewjrr]

I tried installing HTC sync manager on my work laptop (which has no other phone drivers installed), and it's still the same problem. One thing I've observed though is when I leave the phone plugged in to the computer USB and do a reboot on the phone, the computer detects it at the startup "htc one" screen, but the device disappears seconds later as the phone continues to boot. It's like it detects it initially, then some software with the phone is causing it to fail. Any ideas?

 

[andrewjrr]

bump.. went through HTC customer service and they pretty much got me to try reinstalling drivers, sync manager, etc.. didn't work. Said they would push me to the next level tech support which would be as long as 7-10 business days and that was last Monday and still haven't heard anything