Email Reply from Oneplus about Nougat!

[Shipmate]

I have had a Oneplus Two for noticeably less than two years and the email below isn't at all good.
Sadly when Helen (Oneplus) clearly stated in June/July 2016 that we would get Nougat it's clear it's not happening according to the email I received below.
Support is obviously for less than two years unlike many other manufacturers. It doesn't instill confidence in Oneplus.
Email reply below:

Alex

 

[Shipmate]

I have had a Oneplus Two for noticeably less than two years and the email below isn't at all good.
Sadly when Helen (Oneplus) clearly stated in June/July 2016 that we would get Nougat it's clear it's not happening according to the email I received below.
Support is obviously for less than two years unlike many other manufacturers. It doesn't instill confidence in Oneplus.
Email reply below:

Alex



Alex

 

[Shipmate]



Alex

 

[Shipmate]

Alex

 

[Shipmate]

Unable to show email.

 

[Shipmate]

Alex (OnePlus)

May 29, 20:32 CST

Hi Steven,

A pleasant day to you!

Thank you for reaching OnePlus Customer support.
This is Alex from OnePlus. we greatly , appreciate.
Your time and effort in reaching out to us. Your concern is of utmost importance and I will be helping you out with your ticket. As much as we would like to give the latest update on the OnePlus 2, we've discontinued updates for dated devices.
But we will continue to support the limited warranty for current users and provide updates and support the best way we can even for OnePlus 2 users.

Let me know if this helps.

Best Regards
Alex

 

[theBIGone]

It is a shame. it was to be expected, but it still sucks. This is the only reason why I am doubting if I should buy a Oneplus 5 next month. I am really curious to see what will happen with the support for the 3 and 3T.

 

[Santi_SAZ]

Oneplus will forgive they had OP3/3T

Enviado desde mi ONE A2003 mediante Tapatalk

 

[xdvs23]

Let's take all the community's forces to keep OnePlus 2 up to date.

 

[thetippin]

And then to find out that they are going to be giving the 3T Android O....how nice of them...

 

[TimeTomorrow]

With such strong community support, I still don't get the big deal with no official builds. Half the point of getting a oneplus is the community builds.

I have to assume that if you are on XDA, you know how to get a nougat update easy peasy.... Is it just that you can't be bothered to find a rom which is daily driver stable?

 

[gkarthik16]

With such strong community support, I still don't get the big deal with no official builds. Half the point of getting a oneplus is the community builds.

I have to assume that if you are on XDA, you know how to get a nougat update easy peasy.... Is it just that you can't be bothered to find a rom which is daily driver stable?

I have to disagree, unfortunately.

Being on XDA doesn't mean that everyone can root their device and flash a custom ROM on it. There are exceptions. I had a Nexus 6P for which I did not unlock the boot loader, because my work email will not work on an unlocked, modified device. I had to use it in Stock condition for 6 months, even when the community support is there.

Just because community support is there, it cannot be used as an excuse for the lack of official builds. Not even 10% of the total users of OnePlus2 would know what is meant by rooting. They have paid money and the company needs to provide them updates. Period. No exceptions.

This is pathetic stuff from OnePlus and I'm seriously reconsidering my decision to go for the OnePlus 5 when it comes out.

 

[Prasad98]

I was going to buy a Moto X style or play at that time but choose the OnePlus 2...
And now the Moto x play and style got offical nougat and the OnePlus 2 is still here on marshmallow .... ?

 

[FPSUsername]

With such strong community support, I still don't get the big deal with no official builds. Half the point of getting a oneplus is the community builds.

I have to assume that if you are on XDA, you know how to get a nougat update easy peasy.... Is it just that you can't be bothered to find a rom which is daily driver stable?

Well, the biggest custom rom problems are camera blobs. N camera quality is still worse than OOS quality, even with the HAL3 that we recently got, it still needs imrovements

 

[kalid.ahamed]

"No nougat for OnePlus 2"? - fake news

Alex (OnePlus)

May 29, 20:32 CST

Hi Steven,

A pleasant day to you!

Thank you for reaching OnePlus Customer support.
This is Alex from OnePlus. we greatly , appreciate.
Your time and effort in reaching out to us. Your concern is of utmost importance and I will be helping you out with your ticket. As much as we would like to give the latest update on the OnePlus 2, we've discontinued updates for dated devices.
But we will continue to support the limited warranty for current users and provide updates and support the best way we can even for OnePlus 2 users.

Let me know if this helps.

Best Regards
Alex

It's not true... I filed a ticket regarding the rumour... Here's the reply I got:
Hitarth (OnePlus)
Jun 4, 18:21 CST

Hi Kalid,

Thank you for your email to OnePlus customer service. My Name is Hitarth and I shall be assisting you out with your query today.

I understand that you have concerns regarding further updates for OnePlus 2. Do not worry I will help you with the relevant information regarding your query.

While I understand your enthusiasm for the update to OnePlus 2. I don't want to be a spoilsport but currently, we have no update on the release dates for further updates as of now. But you will certainly receive updates.

One thing that I can assure you is that the moment we release an update your phone would show up a notification automatically about the update availability and we shall also be posting it on our social media forums for the customer awareness.

I hope the above information is helpful to you.

They just can't tell us the time frame, but they assured that the users WILL get the update at some point.

 

[andiling]

There may be a difference between receiving updates and getting Nougat...

 

[dejan16v]

OnePlus is killing the OP2 from the start. They did not let kernel loose until OP3 appeared. We could not have stable CM and custom roms. Even M was too late and now they do not want to update it N (even two years still have not passed).

Poor support for their flagship device

 

[Dranoel18]

OnePlus is killing the OP2 from the start. They did not let kernel loose until OP3 appeared. We could not have stable CM and custom roms. Even M was too late and now they do not want to update it N (even two years still have not passed).

Poor support for their flagship device

And the two years weren't even close to passed when Nougat was released by Google