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Email Reply from Oneplus about Nougat!

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Shipmate

Senior Member
Oct 18, 2010
92
30
Stockport
Google Pixel 3 XL
I have had a Oneplus Two for noticeably less than two years and the email below isn't at all good.
Sadly when Helen (Oneplus) clearly stated in June/July 2016 that we would get Nougat it's clear it's not happening according to the email I received below.
Support is obviously for less than two years unlike many other manufacturers. It doesn't instill confidence in Oneplus.
Email reply below:

Alex
 

Shipmate

Senior Member
Oct 18, 2010
92
30
Stockport
Google Pixel 3 XL
I have had a Oneplus Two for noticeably less than two years and the email below isn't at all good.
Sadly when Helen (Oneplus) clearly stated in June/July 2016 that we would get Nougat it's clear it's not happening according to the email I received below.
Support is obviously for less than two years unlike many other manufacturers. It doesn't instill confidence in Oneplus.
Email reply below:

Alex


Alex
 

Shipmate

Senior Member
Oct 18, 2010
92
30
Stockport
Google Pixel 3 XL
Alex (OnePlus)

May 29, 20:32 CST

Hi Steven,

A pleasant day to you!

Thank you for reaching OnePlus Customer support.
This is Alex from OnePlus. we greatly , appreciate.
Your time and effort in reaching out to us. Your concern is of utmost importance and I will be helping you out with your ticket. As much as we would like to give the latest update on the OnePlus 2, we've discontinued updates for dated devices.
But we will continue to support the limited warranty for current users and provide updates and support the best way we can even for OnePlus 2 users.

Let me know if this helps.

Best Regards
Alex
 

theBIGone

Senior Member
Jan 21, 2006
156
54
Amsterdam
It is a shame. it was to be expected, but it still sucks. This is the only reason why I am doubting if I should buy a Oneplus 5 next month. I am really curious to see what will happen with the support for the 3 and 3T.
 

TimeTomorrow

Senior Member
May 6, 2011
54
13
With such strong community support, I still don't get the big deal with no official builds. Half the point of getting a oneplus is the community builds.

I have to assume that if you are on XDA, you know how to get a nougat update easy peasy.... Is it just that you can't be bothered to find a rom which is daily driver stable?
 
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gkarthik16

Senior Member
Dec 25, 2010
807
200
Atlanta
With such strong community support, I still don't get the big deal with no official builds. Half the point of getting a oneplus is the community builds.

I have to assume that if you are on XDA, you know how to get a nougat update easy peasy.... Is it just that you can't be bothered to find a rom which is daily driver stable?

I have to disagree, unfortunately.

Being on XDA doesn't mean that everyone can root their device and flash a custom ROM on it. There are exceptions. I had a Nexus 6P for which I did not unlock the boot loader, because my work email will not work on an unlocked, modified device. I had to use it in Stock condition for 6 months, even when the community support is there.

Just because community support is there, it cannot be used as an excuse for the lack of official builds. Not even 10% of the total users of OnePlus2 would know what is meant by rooting. They have paid money and the company needs to provide them updates. Period. No exceptions.

This is pathetic stuff from OnePlus and I'm seriously reconsidering my decision to go for the OnePlus 5 when it comes out.
 

Prasad98

Senior Member
Feb 13, 2014
387
169
Mumbai
I was going to buy a Moto X style or play at that time but choose the OnePlus 2...
And now the Moto x play and style got offical nougat and the OnePlus 2 is still here on marshmallow .... ?
 
With such strong community support, I still don't get the big deal with no official builds. Half the point of getting a oneplus is the community builds.

I have to assume that if you are on XDA, you know how to get a nougat update easy peasy.... Is it just that you can't be bothered to find a rom which is daily driver stable?

Well, the biggest custom rom problems are camera blobs. N camera quality is still worse than OOS quality, even with the HAL3 that we recently got, it still needs imrovements
 

kalid.ahamed

New member
Oct 12, 2016
3
0
Chennai
"No nougat for OnePlus 2"? - fake news

Alex (OnePlus)

May 29, 20:32 CST

Hi Steven,

A pleasant day to you!

Thank you for reaching OnePlus Customer support.
This is Alex from OnePlus. we greatly , appreciate.
Your time and effort in reaching out to us. Your concern is of utmost importance and I will be helping you out with your ticket. As much as we would like to give the latest update on the OnePlus 2, we've discontinued updates for dated devices.
But we will continue to support the limited warranty for current users and provide updates and support the best way we can even for OnePlus 2 users.

Let me know if this helps.

Best Regards
Alex
It's not true... I filed a ticket regarding the rumour... Here's the reply I got:
Hitarth (OnePlus)
Jun 4, 18:21 CST

Hi Kalid,

Thank you for your email to OnePlus customer service. My Name is Hitarth and I shall be assisting you out with your query today.

I understand that you have concerns regarding further updates for OnePlus 2. Do not worry I will help you with the relevant information regarding your query.

While I understand your enthusiasm for the update to OnePlus 2. I don't want to be a spoilsport but currently, we have no update on the release dates for further updates as of now. But you will certainly receive updates.

One thing that I can assure you is that the moment we release an update your phone would show up a notification automatically about the update availability and we shall also be posting it on our social media forums for the customer awareness.

I hope the above information is helpful to you.

They just can't tell us the time frame, but they assured that the users WILL get the update at some point.
 

dejan16v

Senior Member
Jan 29, 2012
131
21
Belgrade
OnePlus is killing the OP2 from the start. They did not let kernel loose until OP3 appeared. We could not have stable CM and custom roms. Even M was too late and now they do not want to update it N (even two years still have not passed).

Poor support for their flagship device
 
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Dranoel18

Senior Member
May 7, 2016
267
98
OnePlus is killing the OP2 from the start. They did not let kernel loose until OP3 appeared. We could not have stable CM and custom roms. Even M was too late and now they do not want to update it N (even two years still have not passed).

Poor support for their flagship device
And the two years weren't even close to passed when Nougat was released by Google
 
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  • 10
    Let's take all the community's forces to keep OnePlus 2 up to date.
    7
    With such strong community support, I still don't get the big deal with no official builds. Half the point of getting a oneplus is the community builds.

    I have to assume that if you are on XDA, you know how to get a nougat update easy peasy.... Is it just that you can't be bothered to find a rom which is daily driver stable?

    I have to disagree, unfortunately.

    Being on XDA doesn't mean that everyone can root their device and flash a custom ROM on it. There are exceptions. I had a Nexus 6P for which I did not unlock the boot loader, because my work email will not work on an unlocked, modified device. I had to use it in Stock condition for 6 months, even when the community support is there.

    Just because community support is there, it cannot be used as an excuse for the lack of official builds. Not even 10% of the total users of OnePlus2 would know what is meant by rooting. They have paid money and the company needs to provide them updates. Period. No exceptions.

    This is pathetic stuff from OnePlus and I'm seriously reconsidering my decision to go for the OnePlus 5 when it comes out.
    4
    Alex (OnePlus)

    May 29, 20:32 CST

    Hi Steven,

    A pleasant day to you!

    Thank you for reaching OnePlus Customer support.
    This is Alex from OnePlus. we greatly , appreciate.
    Your time and effort in reaching out to us. Your concern is of utmost importance and I will be helping you out with your ticket. As much as we would like to give the latest update on the OnePlus 2, we've discontinued updates for dated devices.
    But we will continue to support the limited warranty for current users and provide updates and support the best way we can even for OnePlus 2 users.

    Let me know if this helps.

    Best Regards
    Alex
    1
    With such strong community support, I still don't get the big deal with no official builds. Half the point of getting a oneplus is the community builds.

    I have to assume that if you are on XDA, you know how to get a nougat update easy peasy.... Is it just that you can't be bothered to find a rom which is daily driver stable?
    1
    There may be a difference between receiving updates and getting Nougat...