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Question eSim on Google Fi in the US?

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Master K

Senior Member
Feb 1, 2006
248
98
Samsung Galaxy Z Flip3
I have been reading that the US versions of the Z Flip 3 do not have eSim support. However Google Fi uses eSim on all of their other phones so I am wondering if they are getting their phones with that enabled.

I currently use my eSim and a physical sim card in my Pixel 3XL so this matters to me. They are not active at the same time but I can easily switch between them. I had assumed I could still do the same since all of the specs I found online listed an eSim. If anyone knows if this will be the case I would love to know. Otherwise I might need to cancel my pre-order.

Thanks,
Master K
 

chompx2

Senior Member
Dec 19, 2009
141
16
So Cal
I discovered that there are 2 IMEI numbers on the Flip 3 box. There were IMEI1 and IMEI2. This leaves me to believe the US version of the Flip 3 is physically identical to the International version. The difference is probably software.

I contacted Samsung’s costumer support and inquired about the eSIM on Flip 3. Customer Support said this is not a feature that US version is provisioned for. Not willing to give up, I pointed out that the box lists 2 IMEI numbers. I asked if this is something that could be fixed with a software. The customer support said Samsung would be sending out an update to fix this when ready. I am not sure if I was given an answer just to get rid of me. Since the international version has eSIM function so, this is not a technical issue.
 
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The US models of the Galaxy S21 line still have eSIM disabled.

Unfortunately, it looks like Samsung has followed this plan again with the US unlocked models of its new Galaxy Z Flip 3 and Z Fold 3 phones. For now, at least, you'll be connecting these phones to one subscription at a time.
 

Markeee

Senior Member
Sep 29, 2012
1,089
225
South Florida
Don't hold your breath waiting for Samsung to enable something they intentionally disabled.
No way I'd ever buy an $1800 phone with with dual and eSim disabled.
At this point I'm waiting for the Pixel 6 or Fold.
The article is saying it takes forever, if at all. It includes the Fold. It also implies that the carrier plays a role in whether or not it gets enabled.

That aside, I'm not actually looking for it. I just like to be informed.
 
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chompx2

Senior Member
Dec 19, 2009
141
16
So Cal
Since I did not get any help from Samsung other than Samsung would be sending out an update to enable eSIM at a later date. I sent out an inquiry to Google Fi and request help. Following was the answer I got back:-


“Thanks for contacting Google Fi support. We totally understand that you want to use two phone numbers with Samsung Galaxy Z Flip 3.

However, You can activate Fi services using the physical Fi SIM and can use the number of different carrier using E-SIM on the same device. Please make sure that you activate Fi services using physical SIM on Samsung Galaxy Z Flip3 and activate the other number using E-SIM from different carrier.

If you face any trouble, Please reply us back on the same email.

We are here 24/7 if anything else comes up.”


Obviously, this is a bogus answer as there is no SIM card manager in the settings to enable me to add any eSIM regardless if it is Google Fi or from another carrier.

So, I emailed back and detailed the issue. I got another bogus answer. Below what was sent to me:-


“Thanks for contacting Google Fi support. I've checked it with my expert and you should be able to use E-SIM on Samsung Flip 3 with different carrier. If you're facing any trouble with activating services on E-SIM of different carrier. I would request you to get in touch with them and see what issue they are facing.

We are here 24/7 if anything else comes up.”


At this point, I am giving up. I need to use this Flip 3 for 30 days on Google Fi to get my $400.00 cell service credit. Due to COVID, I have not been travelling and have no plans until this is over. I do like the form factor of the Flip 3 but without eSIM is no for me. So, I am keeping this phone for the time being. I’ll pass this Flip 3 to my family member and get another phone with eSIM function. I will probably pick up either the Pixel 6 or the iPhone 13 that are going to be released.
 

Markeee

Senior Member
Sep 29, 2012
1,089
225
South Florida
Since I did not get any help from Samsung other than Samsung would be sending out an update to enable eSIM at a later date. I sent out an inquiry to Google Fi and request help. Following was the answer I got back:-


“Thanks for contacting Google Fi support. We totally understand that you want to use two phone numbers with Samsung Galaxy Z Flip 3.

However, You can activate Fi services using the physical Fi SIM and can use the number of different carrier using E-SIM on the same device. Please make sure that you activate Fi services using physical SIM on Samsung Galaxy Z Flip3 and activate the other number using E-SIM from different carrier.

If you face any trouble, Please reply us back on the same email.

We are here 24/7 if anything else comes up.”


Obviously, this is a bogus answer as there is no SIM card manager in the settings to enable me to add any eSIM regardless if it is Google Fi or from another carrier.

So, I emailed back and detailed the issue. I got another bogus answer. Below what was sent to me:-


“Thanks for contacting Google Fi support. I've checked it with my expert and you should be able to use E-SIM on Samsung Flip 3 with different carrier. If you're facing any trouble with activating services on E-SIM of different carrier. I would request you to get in touch with them and see what issue they are facing.

We are here 24/7 if anything else comes up.”


At this point, I am giving up. I need to use this Flip 3 for 30 days on Google Fi to get my $400.00 cell service credit. Due to COVID, I have not been travelling and have no plans until this is over. I do like the form factor of the Flip 3 but without eSIM is no for me. So, I am keeping this phone for the time being. I’ll pass this Flip 3 to my family member and get another phone with eSIM function. I will probably pick up either the Pixel 6 or the iPhone 13 that are going to be released.
I'd return it just to say **** you to Samsung
 

chompx2

Senior Member
Dec 19, 2009
141
16
So Cal
I'd return it just to say **** you to Samsung
Yes, this was an option but I traded in my Pixel 4XL already. My Pixel 4XL was quite good. I did not have any battery issue. The only thing was that it got really hot when I used Google Maps for navigation. Sometimes, it would even shut down on a hot day in the car while using navigation. Mine was in excellent shape and I got $350.00 back for trade in. Not too bad as I got that for half price during a Black Friday sale. I got $150.00 Samsung credit for getting this phone. This Flip 3 is actually cheap. Adding all the credits and refund on my Pixel 4XL. It only cost me slightly over $200.00 (including tax).
 

chompx2

Senior Member
Dec 19, 2009
141
16
So Cal
This is ridiculous I just found out that the newly released iPhone 13 would have Dual eSIM support for all markets, and Samsung would not provide eSIM support for the US market.

https://appleinsider.com/articles/21/09/14/iphone-13-and-iphone-13-pro-feature-dual-esim-support

I would be happy to just get a single eSIM function. That would save me the trouble to locate a dual SIM phone for travel. I have a Samsung S8+ DUOS which was sourced in UAE. It works with foreign SIMs but on Google Fi or T-Mobile it is not as good. I was dropping calls and calls sometimes go directly to my voice mail.

Since I am not travelling any time soon until the pandemic is over, I have time to wait for the new Pixel 6 series phones. Maybe, I’ll give the new iPhone 13 a try. As much as I like the Flip 3 for its form factor, I am going to get rid of it (most likely pass it to a family member). I will probably never go back to Samsung again until I see eSIM function on their phones.
 
This is ridiculous I just found out that the newly released iPhone 13 would have Dual eSIM support for all markets, and Samsung would not provide eSIM support for the US market.

https://appleinsider.com/articles/21/09/14/iphone-13-and-iphone-13-pro-feature-dual-esim-support

I would be happy to just get a single eSIM function. That would save me the trouble to locate a dual SIM phone for travel. I have a Samsung S8+ DUOS which was sourced in UAE. It works with foreign SIMs but on Google Fi or T-Mobile it is not as good. I was dropping calls and calls sometimes go directly to my voice mail.

Since I am not travelling any time soon until the pandemic is over, I have time to wait for the new Pixel 6 series phones. Maybe, I’ll give the new iPhone 13 a try. As much as I like the Flip 3 for its form factor, I am going to get rid of it (most likely pass it to a family member). I will probably never go back to Samsung again until I see eSIM function on their phones.

Nice meeting you. Take care.
 

chompx2

Senior Member
Dec 19, 2009
141
16
So Cal

Samsung One UI 4.0 Beta Reveals Support for eSIM in the U.S.​


Thanks for the info. I do hope this would include the Flip 3. Maybe the reply I got from Samsung Customer Support is good. Samsung is getting eSIM support to Flip 3.
 

Markeee

Senior Member
Sep 29, 2012
1,089
225
South Florida
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  • 1
    If you want esim capabilities in US then avoid Samsung phones. Only Apple and Google phones have esim capabilities supported by US carriers. Only exception to this, is Note 20 Ultra from Tmobile.
    1
    I discovered that there are 2 IMEI numbers on the Flip 3 box. There were IMEI1 and IMEI2. This leaves me to believe the US version of the Flip 3 is physically identical to the International version. The difference is probably software.

    I contacted Samsung’s costumer support and inquired about the eSIM on Flip 3. Customer Support said this is not a feature that US version is provisioned for. Not willing to give up, I pointed out that the box lists 2 IMEI numbers. I asked if this is something that could be fixed with a software. The customer support said Samsung would be sending out an update to fix this when ready. I am not sure if I was given an answer just to get rid of me. Since the international version has eSIM function so, this is not a technical issue.
    1
    Don't hold your breath waiting for Samsung to enable something they intentionally disabled.
    No way I'd ever buy an $1800 phone with with dual and eSim disabled.
    At this point I'm waiting for the Pixel 6 or Fold.
    The article is saying it takes forever, if at all. It includes the Fold. It also implies that the carrier plays a role in whether or not it gets enabled.

    That aside, I'm not actually looking for it. I just like to be informed.
    1
    Anyone who's contacted Google for anything learns quickly not to contact Google for anything.
    1

    Samsung One UI 4.0 Beta Reveals Support for eSIM in the U.S.​