EVO does not charge, completely revert back?

[TripFlex]

Hey guys so my EVO has been my daily driver since the day it came out, haven't had any problems and been loving it since.

Recently i purchased an extended battery to hopefully increase the amount of time i have to leave the phone charging. When i switched to the new battery i didn't notice much difference, even conditioned the battery perfectly as well.

So my next step i installed a SBC kernel to see if that may help, well the only thing i can think is that i got lazy and somehow left my phone on with the SBC kernel and now it has messed up the phone.

PROBLEM:
Phone will not accept charge via USB, OEM or Aftermarket charger. The only way for me to use my phone is to charge a battery with an external charger and then just keep switching them out.

So i believe this may be caused by using the SBC kernel but can't be sure (the phone is a bit old and beat up), but i want to revert everything back to stock so i can take it to the Sprint store and see if they will just swap me with another EVO so i don't have any phone downtime. I know worst case scenario i can order another one through insurance but i don't want to spend the $100 deductible if i don't have to.

What is the best way to revert completely back to stock and hopefully make it so at the Sprint store they can't tell that i used a custom rom and kernel?

I created a NAND backup of my current install and was just going to remove the sd card when i go to the Sprint store so i can at least have a backup.

I found these stock roms:
http://forum.ppcgeeks.com/cdma-htc-evo-4g-development/121961-sprint-htc-evo-4g-shipped-roms.html

But can't seem to find any stock kernels except this thread on XDA:
Stock Kernel - xda-developers

Anybody know where i can download the stock kernel?

I also found this thread on XDA with document from a Sprint forum saying that they will accept rooted phones?:
xda-developers - View Single Post - Sprint returns

So my question really comes down to, should i just worry about flashing the stock kernel and rom and then just bring it to a Sprint store?

Anybody got any feedback that has done this before or can point me in the right direction? I want to try and stop by the store today to see what we can get done, have a big week of work ahead of me and don't need any phone downtime.

I also found this thread:
http://forum.xda-developers.com/showthread.php?t=812030

But is that still viable if they are accepting rooted phones and since it is a bit dated? Should i just print out that thread from a forum to bring to sprint store in case they give me problems?

Thanks guys!

 

[mattykinsx]

I would revert to stock just in case, especially if they can link the kernel to your issue.

Question, you said it won't accept a charge, is that just for the aftermarket battery or the stock too?

Does the USB port function at all?
Because it sounds like it could just be a USB failure.


http://www.megaupload.com/?d=MUSAURP7

Take that file and rename it PC36IMG.zip and boot into your bootloader and approve the update.
That will return it to complete stock. [Kernel, radio, ROM etc]

If you used unrevoked you need to flash this .zip first.
http://downloads.unrevoked.com/forever/current/unrevoked-forever-son.zip

 

[TripFlex]

Thanks for the quick reply, it looks like it's USB all together, it will work for a minute or two then cut off, same thing with charging. Normally i just take my micro SD card and put it in a converter that hooks up to my laptop, now that i tried with USB i notice that doesn't work either.

Are there any fixes/troubleshooting guides for USB failure or is that something hardware related?

 

[mattykinsx]

Thanks for the quick reply, it looks like it's USB all together, it will work for a minute or two then cut off, same thing with charging. Normally i just take my micro SD card and put it in a converter that hooks up to my laptop, now that i tried with USB i notice that doesn't work either.

Are there any fixes/troubleshooting guides for USB failure or is that something hardware related?

There was a thread in the development section some time ago but I think this is just a straight hardware issue.

Unroot just to protect yourself and take it in.

Be warned you will likely get a replacement with 2.3.3 (not rootable currently) if they can't repair the USB port.

 

[TripFlex]

There was a thread in the development section some time ago but I think this is just a straight hardware issue.

Unroot just to protect yourself and take it in.

Be warned you will likely get a replacement with 2.3.3 (not rootable currently) if they can't repair the USB port.

Yikes! I will...talk with the guy at the store shall we say and hopefully they have one that is not 2.3.3

 

[mattykinsx]

Yikes! I will...talk with the guy at the store shall we say and hopefully they have one that is not 2.3.3

Here is that possible USB fix that I was talking about:

http://forum.xda-developers.com/showthread.php?t=695243

Can't promise anything and good luck not getting one with 2.3.3 on it.

 

[TripFlex]

Here is that possible USB fix that I was talking about:

http://forum.xda-developers.com/showthread.php?t=695243

Can't promise anything and good luck not getting one with 2.3.3 on it.

Whenever i try to run that ZIP file i get this error:
"Main version is older! Update fail!"

Then it gives me options to reboot device, but now I can't even get the phone to boot up.

What do i need to do to get this working???

Here's info from bootloader screen:

SUPERSONIC EVT2-3 SHIP S-ON
HBOOT-2.10.0001
MICROP-041f
TOUCH PANEL-ATMEL224_16ab
RADIO-2.15.00.11.19
Oct 15, 2010, 12:07:00

 

[mattykinsx]

Whenever i try to run that ZIP file i get this error:
"Main version is older! Update fail!"

Then it gives me options to reboot device, but now I can't even get the phone to boot up.

What do i need to do to get this working???

Here's info from bootloader screen:

SUPERSONIC EVT2-3 SHIP S-ON
HBOOT-2.10.0001
MICROP-041f
TOUCH PANEL-ATMEL224_16ab
RADIO-2.15.00.11.19
Oct 15, 2010, 12:07:00

You have s-on so you're not rooted so you can take it into the store.

 

[TripFlex]

You have s-on so you're not rooted so you can take it into the store.

Ok but it goes straight to bootloader screen now and nothing else?

I tried flashing another ROM and that did not work, guessing because im no longer rooted, but all i can find for shipped roms are the RUU.

Do you know where i can get a stock rom to flash via recovery? I just dont want to take the phone into the store and them put another battery in it to see that it goes straight to the bootloader screen

Any ideas?

 

[mattykinsx]

Ok but it goes straight to bootloader screen now and nothing else?

I tried flashing another ROM and that did not work, guessing because im no longer rooted, but all i can find for shipped roms are the RUU.

Do you know where i can get a stock rom to flash via recovery? I just dont want to take the phone into the store and them put another battery in it to see that it goes straight to the bootloader screen

Any ideas?

Oh you flashed the s-on .zip, sorry there's so much goddamn trolling around here that you can't help but get caught up in it.

Here's a list of the RUUs.

http://forum.xda-developers.com/showthread.php?t=884060

The .zip are the one that you change to PC36IMG.zip

If you do one of the two top ones you will not be able to re-root the phone later.
[Might not matter if they are replacing it anyway]

 

[TripFlex]

Ok great, let me give it a try, thanks for all your help and quick replies!

 

[TripFlex]

Okay she's at the store now sitting in that long ass line of phones that need repaired...sometimes it's hard to explain to the sprint people you know what the problem probably is without giving away too much information.

Either way i took the forum printout with me just in case...

BUT they told me they only have (1) evo in stock (obviously besides the ones for sale) and there are 3 other evo's in front of me needing repair (software hopefully).


So as i sat there for a good 30 minutes waiting to give my phone to someone i looked through all the phones they have out now.

Been with Sprint for over 5 years now and the only real upgrade they gave me was the EVO from the TP2 because of how much i complained and complained and complained until they finally gave me one.

I don't have any problems with my EVO, but i use my phone for work and not having it for a day almost makes me feel paralyzed (should not have given old phones to friends, ugh).

What do you think the chances are of them just giving me another phone they have in stock? I'm not too concerned with what it is right now as i just need something to hold me over until i buy another one, but i've had my fun with my EVO and they have plenty of other phones that cost just about the same thing.


I know this question is hard to answer, but if they tell me they have to order the EVO you think if i complain enough they will just give me another phone instead? Maybe i can call Sprint before i head back to the store and see if they can work something out for me?

I'm not saying i want them to give me the phone that cost $200 after rebate as the EVO is now only 99, but if i pay the difference would they? Anybody had this work before?

Hopefully they can just repair my EVO or give me another one, i'm just trying to figure out the best way to do this without having to buy the damn phone at retail cost then return it when my EVO gets in, cut up all my credit cards years ago and thinking about it now just makes me want to cry since i really need one now...ugh..hellp!




Does anybody also know if their business plans have any type of SLA for phones? I would pay $15 a month instead of $8 just to know i can walk into a store and they would give me another of the same or something comparable just so i dont have to go without a phone??

Thanks, i'll let you know how it goes today!

 

[TripFlex]

The phone shows signs of corrosion, so they say i have to file an insurance claim. I told them to open it for me and show me where and the dude showed me this small spot on the other side of the board the camera is on that has like an outline of where there may have been some type of liquid?

Who knows, the phone hasn't been dropped in anything, hasn't been used the rain, but they said they are not willing to fix it because they found that spot. BS, that's not what caused my USB port not to work but obviously they don't care...grrrrrr!

 

[mattykinsx]

The phone shows signs of corrosion, so they say i have to file an insurance claim. I told them to open it for me and show me where and the dude showed me this small spot on the other side of the board the camera is on that has like an outline of where there may have been some type of liquid?

Who knows, the phone hasn't been dropped in anything, hasn't been used the rain, but they said they are not willing to fix it because they found that spot. BS, that's not what caused my USB port not to work but obviously they don't care...grrrrrr!

Honestly, in a case like this, IF the phone truly has never been dropped in liquid I would call Sprint retentions and complain.

But please only do so IF it truly hasn't.

 

[TripFlex]

Honestly, in a case like this, IF the phone truly has never been dropped in liquid I would call Sprint retentions and complain.

But please only do so IF it truly hasn't.

It really was never exposed to any type of water, only thing i can possibly think was maybe when it rained by i have the otterbox on it so i dont even see how that could be possible.

I did call them and complained a whole lot. They basically gave me a credit for next month and i just paid the deductible for insurance.

Anyways thanks a ton for your help man!

 

[mattykinsx]

It really was never exposed to any type of water, only thing i can possibly think was maybe when it rained by i have the otterbox on it so i dont even see how that could be possible.

I did call them and complained a whole lot. They basically gave me a credit for next month and i just paid the deductible for insurance.

Anyways thanks a ton for your help man!

Glad it worked out for you.
You're welcome.

 

[TripFlex]

Glad it worked out for you.
You're welcome.

Do you know of a way to root the phone without having USB? Since i'm going to keep this phone i want to try and fix it myself now but USB doesn't work in order to root it again haha

So now that i'm going to keep the phone i guess i need to bring it back to a rootable state...and since i flashed the newest ROM im guessing i can't do that yet, eh?

 

[mattykinsx]

No, android 2.3.3 is not rootable for the Evo yet

 

[TripFlex]

Only a few days later and here's a wonderful thread that worked perfectly for me:

http://forum.xda-developers.com/showthread.php?t=1218386

Rooting was even easier than before!

Now i can finally use Synergy which is very exciting...i'm also going to try that usb trick and see if i can fix my original EVO, maybe use it for dev or something.