Called Sprint today to replace my 16gb due to defected speaker. They offered to ship out a brand new replacement phone and even asked if I wanted the same color. I told the rep that I was fine with the same color. I then explained to her I initially wanted the 32gb version. She said not a problem, unfortunately the 32 won't ship until next week sometime.
Long story short, I went ahead I processed the return for my defected phone. Paid the $50 difference by credit card and was placed on the 32gb waiting list. I should be receiving the phone the exact same time as the others who were lucky enough to snag one through pre-order on the Sprint website.
So for anyone who plans on exchanging their defected 16gb and previously wanted a 32gb, there are options. I called Sprint when I pre-ordered instead of at the store, not sure if that'll make a difference.
Order Support: (866)789-8292
Long story short, I went ahead I processed the return for my defected phone. Paid the $50 difference by credit card and was placed on the 32gb waiting list. I should be receiving the phone the exact same time as the others who were lucky enough to snag one through pre-order on the Sprint website.
So for anyone who plans on exchanging their defected 16gb and previously wanted a 32gb, there are options. I called Sprint when I pre-ordered instead of at the store, not sure if that'll make a difference.
Order Support: (866)789-8292
