Failed OTA update

[billinaz]

I went to update the S6 Edge + with an OTA update.

The update messed up and the phone reboots a few times then shows recovery mode.

ODIN recognizes the phone but it will not finish a firmware flash. It stops at NAND write start

The Samsung rep at Best Buy tried several times using the software he had available, but he was not able to get it working.

Any ideas?

 

[phiftyopz]

I went to update the S6 Edge + with an OTA update.

The update messed up and the phone reboots a few times then shows recovery mode.

ODIN recognizes the phone but it will not finish a firmware flash. It stops at NAND write start

The Samsung rep at Best Buy tried several times using the software he had available, but he was not able to get it working.

Any ideas?

Contact Samsung to send it in for repair. Your phone should still be in warranty.

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[billinaz]

Contact Samsung to send it in for repair. Your phone should still be in warranty.

Sent from my SM-G928V using Tapatalk

1 year and 3 months old. They screwed it up with the OTA, they should replace it.

 

[phiftyopz]

1 year and 3 months old. They screwed it up with the OTA, they should replace it.

True. They could see that KNOX isn't tripped so you couldn't have been trying to install a custom OS. If they don't replace it for free I'm going to be surprised.

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[billinaz]

Im currently on the phone with some foreign country. She keeps telling me that the warranty was up in November, so I had to pay the geek squad to fix it.

She then said I could walk in to the California or New Jersey repair location. I told her that walking 350 miles or 2500 miles was not an option. I asked where to send it and she repeated that I should just take it to the geek squad.

I had to tell her at least 6 times that after 8 hours in Best Buy, the Samsung rep gave up.

I asked for a supervisor and now Im waiting on hold.....

 

[billinaz]

Samsung refused to replace or fix it.

 

[phiftyopz]

Samsung refused to replace or fix it.

Why?

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[billinaz]

The supervisor said they do not take any responsibility for updates, it was the carriers issue. Since the 1 year warranty expired on Nov 30 they were not going to do anything.

 

[phiftyopz]

The supervisor said they do not take any responsibility for updates, it was the carriers issue. Since the 1 year warranty expired on Nov 30 they were not going to do anything.

Wow...

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[dbilodeau]

I went to update the S6 Edge + with an OTA update.

The update messed up and the phone reboots a few times then shows recovery mode.

ODIN recognizes the phone but it will not finish a firmware flash. It stops at NAND write start

The Samsung rep at Best Buy tried several times using the software he had available, but he was not able to get it working.

Any ideas?

I'm right there with you. My brother's phone failed the last OTA and his is out of warranty. They accused him of trying to root the phone - haha.

I don't mean to hijack your thread but I created a thread with a bit more of what I'm trying to do to remedy this situation - I'm seeking the latest update in which I can ODIN and see if that helps.

I'm looking for MMB29K.G928VVRS3BPL4 if anyone finds a copy.

I can't find it anywhere since it's so new and just went OTA.

https://forum.xda-developers.com/ve...py-g928vvrs3bpl3-how-to-kill-corrupt-t3532217

 

[eaze222]

I just used smart switch on my computer and had no problems..

 

[dbilodeau]

I just used smart switch on my computer and had no problems..

I feel like I've been down this route.

Were you in the OS when you launched Smart Switch? How'd you do it? What's the trick?

I am in a boot loop, I can get to download mode and that's about it. I can't seem to get the time in for Smart Switch to recognize the device.

 

[eaze222]

Idk... didn't do anything special just plugged my phone into the computer it recognized it and said that there was an update available and I proceeded with the prompts... sorry wish I could help you more... oh and by the way I was in the os...

 

[billinaz]

I'm right there with you. My brother's phone failed the last OTA and his is out of warranty. They accused him of trying to root the phone - haha.

I don't mean to hijack your thread but I created a thread with a bit more of what I'm trying to do to remedy this situation - I'm seeking the latest update in which I can ODIN and see if that helps.

I'm looking for MMB29K.G928VVRS3BPL4 if anyone finds a copy.

I can't find it anywhere since it's so new and just went OTA.

https://forum.xda-developers.com/ve...py-g928vvrs3bpl3-how-to-kill-corrupt-t3532217

Well after fighting with Verizon reps, I finally got one to go ahead and process a warranty exchange for me. It came in and the phone they caused to lock up went back in the box to them.......

I was able to get in using ODIN, but the newest firmware is not out and it would not load any previous version. The Samsung rep used his software and had access to the newest version but the phone would not flash to a working state, just a constant reboot with a message that it was upgrading.....

 

[phiftyopz]

Well after fighting with Verizon reps, I finally got one to go ahead and process a warranty exchange for me. It came in and the phone they caused to lock up went back in the box to them.......

I was able to get in using ODIN, but the newest firmware is not out and it would not load any previous version. The Samsung rep used his software and had access to the newest version but the phone would not flash to a working state, just a constant reboot with a message that it was upgrading.....

So... The Samsung rep bricked your replacement?

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[dbilodeau]

Well after fighting with Verizon reps, I finally got one to go ahead and process a warranty exchange for me. It came in and the phone they caused to lock up went back in the box to them.......

I was able to get in using ODIN, but the newest firmware is not out and it would not load any previous version. The Samsung rep used his software and had access to the newest version but the phone would not flash to a working state, just a constant reboot with a message that it was upgrading.....

That's so reassuring!

---------- Post added at 05:19 AM ---------- Previous post was at 05:16 AM ----------

Idk... didn't do anything special just plugged my phone into the computer it recognized it and said that there was an update available and I proceeded with the prompts... sorry wish I could help you more... oh and by the way I was in the os...

Interesting. Good to know, regardless.

I can get to Download Mode, go to Smart Switch and try a recovery but I enter my model number (SM-G928V) and it accepts that... and then it won't accept ANYTHING for an S/N!

What'd you enter for an S/N? I'm not asking for your S/N specifically - I"m just wondering what Smart Switch is demanding.

NOTHING WORKS! I have the original packaging in front of me, I've tried every code on the damn box - I originally thought it was the IMEI but NOPE!

I don't get it! So frustrating! Does anyone think Smart Switch not accepting an S/N has anything to do with the Verizon rep taking my SIM card out of my phone and....keeping it? My brother went back to his old S4 while I tried to fix his S6. It used a different sized SIM card. The fking rep took the S6's SIM card out and kept the damn thing and then put a new SIM card in my brother's S4.

Is the S/N somehow tied to the SIM card and w/o the SIM card Smart Switch doesn't know what's up?

Anyone?

 

[phiftyopz]

That's so reassuring!

---------- Post added at 05:19 AM ---------- Previous post was at 05:16 AM ----------



Interesting. Good to know, regardless.

I can get to Download Mode, go to Smart Switch and try a recovery but I enter my model number (SM-G928V) and it accepts that... and then it won't accept ANYTHING for an S/N!

What'd you enter for an S/N? I'm not asking for your S/N specifically - I"m just wondering what Smart Switch is demanding.

NOTHING WORKS! I have the original packaging in front of me, I've tried every code on the damn box - I originally thought it was the IMEI but NOPE!

I don't get it! So frustrating! Does anyone think Smart Switch not accepting an S/N has anything to do with the Verizon rep taking my SIM card out of my phone and....keeping it? My brother went back to his old S4 while I tried to fix his S6. It used a different sized SIM card. The fking rep took the S6's SIM card out and kept the damn thing and then put a new SIM card in my brother's S4.

Is the S/N somehow tied to the SIM card and w/o the SIM card Smart Switch doesn't know what's up?

Anyone?

Your serial number shows on your screen in download mode.

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[billinaz]

So... The Samsung rep bricked your replacement?

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Well an update did, Samsung said they do not provide any OTA updates, and blamed it on the carrier.

 

[phiftyopz]

Well an update did, Samsung said they do not provide any OTA updates, and blamed it on the carrier.

Of course they did. Anything to take the blame off of them. All the carrier can do is update carrier settings and that's it. There's no way the carrier is the one to blame since they have no access to the core system of Android, therefore the only person to blame is Samsung themselves.

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