[FAQ] Frequently Asked Questions for the Motorola Moto G 2015 [Initial: 28/11/15]

[V1SH4L]

I unlocked the bootloader of My moto g3 marshmallow 6.0.1 xt1550 (indian version bought from flipkart) and installed twrp and flashed SuperSU-v2.63-20151226141550.But my phone get stuck in bootloader logo.so i restored the backup from twrp.Now supersu is installed but it says "su binary is not installed and manually flash it etc".Now what can i do to root again it successfully?Someone said me that this version is not for 6.0.1.Do i flash SuperSU-v2.65-20151226141550 version?please tell me what to do and provide the link of supersu.

 

[V1SH4L]

Hi.I flashed Xposed installer xposed-v79-sdk23-arm.zip in my moto g3 xt1550 6.0.1.Then i installed some modules.But when i restarted my phone it get stuck in Moto logo.I have a backup and i restored it. Now my phone is working.But when i reflash xposed installer it gets stuck in moto logo.
Please help.and please tell me which version of xposed uninstaller i should use to uninstall xposed.

 

[acejavelin]

Hi.I flashed Xposed installer xposed-v79-sdk23-arm.zip in my moto g3 xt1550 6.0.1.Then i installed some modules.But when i restarted my phone it get stuck in Moto logo.I have a backup and i restored it. Now my phone is working.But when i reflash xposed installer it gets stuck in moto logo.
Please help.and please tell me which version of xposed uninstaller i should use to uninstall xposed.

You must use a systemless Xposed installation.

Sent from my Motorola XT1575 using XDA Labs

 

[arif15sofi]

Hello,
Moto g3 XT1550
I was having the latest system version ( 26....osprey_retasia_ds_2gb.retasia.en.03 retin) for this but when I rooted my phone it comes back with old version having (24.61.55.osprey_retasia_ds_2gb.retasia.end.03 retain) now how can I get back to the latest version for system

 

[acejavelin]

Hello,
Moto g3 XT1550
I was having the latest system version ( 26....osprey_retasia_ds_2gb.retasia.en.03 retin) for this but when I rooted my phone it comes back with old version having (24.61.55.osprey_retasia_ds_2gb.retasia.end.03 retain) now how can I get back to the latest version for system

Umm... That's weird, how did you root it?

 

[arif15sofi]

Simple, followed root procedure

 

[acejavelin]

Simple, followed root procedure

What procedure? There are some old ones that use a patched boot image, using one of those could result in what you're seeing

 

[felipe.qua]

digital tv

Hello,
I have moto xt 1544 (DTV). I would like to know if installing nougat, I will lose the digital tv app?
Can I install the app later?

 

[MotoJunkie01]

Regarding external micro-SD storage, I can confirm, using both the stock 5.1.1 and 6.0.1 firmwares, and on every 5.1.1 to 7.1.1 custom ROM I've used, a 200GB Samsung Micro-SD card works flawlessly for external storage, formatted with the FAT32 standard.

 

[abhishekturumella]

I have a common problem in all ROMs I'm installing . whenever I answer a call or dial a call my screen goes off as if proximity sensor is activated and doesn't turn on even when I take it away from my ear or press my power button. Screen doesn't turn on at all during call.

Phone remains fine for a day or two after I wipe cache etc from recovery but again the problem starts. This happens in all custom roms and also in rooted stock ROM. My device is MOTO G3 XT 1550

Kindly suggest any solution as it causes lot of inconvenience.

 

[MotoJunkie01]

I have a common problem in all ROMs I'm installing . whenever I answer a call or dial a call my screen goes off as if proximity sensor is activated and doesn't turn on even when I take it away from my ear or press my power button. Screen doesn't turn on at all during call.

Phone remains fine for a day or two after I wipe cache etc from recovery but again the problem starts. This happens in all custom roms and also in rooted stock ROM. My device is XT 1055.

Kindly suggest any solution as it causes lot of inconvenience.

What Kernel are you using? You are describing a common bug which occurs in at least a couple of different Moto devices, and on several variants of the devices. The proximity sensor puts the screen to sleep during a call, as you pointed out. The bug prevents the screen from awakening upon termination of the voice call. Check also and see if you have MotorolaSensorServices.apk installed on your device. This app claims to be the keep for the proximity sensor drivers, as well as other sensor drivers, and also purportedly keeps those drivers up to data. I do know your device will run without this .apk; however, installing it has been reported to fix the perpetually sleeping screen bug rendered during voice calls. Here is a current version of the apk. https://drive.google.com/file/d/0B7-zQU1VihD3Wk56eE5DUEcwMHc/view?usp=drivesdk

 

[HTCDreamOn]

What Kernel are you using? You are describing a common bug which occurs in at least a couple of different Moto devices, and on several variants of the devices. The proximity sensor puts the screen to sleep during a call, as you pointed out. The bug prevents the screen from awakening upon termination of the voice call. Check also and see if you have MotorolaSensorServices.apk installed on your device. This app claims to be the keep for the proximity sensor drivers, as well as other sensor drivers, and also purportedly keeps those drivers up to data. I do know your device will run without this .apk; however, installing it has been reported to fix the perpetually sleeping screen bug rendered during voice calls. Here is a current version of the apk. https://drive.google.com/file/d/0B7-zQU1VihD3Wk56eE5DUEcwMHc/view?usp=drivesdk

This is very interesting, I haven't come across this problem before. I'll try to do a bit more research into it so I can put it in the main FAQ if it is a common issue. Any resources you can point me to?

 

[MotoJunkie01]

This is very interesting, I haven't come across this problem before. I'll try to do a bit more research into it so I can put it in the main FAQ if it is a common issue. Any resources you can point me to?

Seems that I have read a post or two here on XDA regarding this bug. I am thinking maybe it was discussed under custom ROM development. I'll see what I can find resource wise.

 

[MotoJunkie01]

This is very interesting, I haven't come across this problem before. I'll try to do a bit more research into it so I can put it in the main FAQ if it is a common issue. Any resources you can point me to?

Here's a report of a very similar issue on the Moto G4. https://forum.xda-developers.com/moto-g4-plus/help/call-proximity-sensor-bug-t3413743
And the Motorola Nexus 6 had a multitude of reports also on the bug.
There were several reports that stock Android 5.1 builds were responsible for the bug, not a defect in Moto's hardware or drivers.

---------- Post added at 04:15 AM ---------- Previous post was at 03:58 AM ----------

Here's a report of a very similar issue on the Moto G4. https://forum.xda-developers.com/moto-g4-plus/help/call-proximity-sensor-bug-t3413743
And the Motorola Nexus 6 had a multitude of reports also on the bug.
There were several reports that stock Android 5.1 builds were responsible for the bug, not a defect in Moto's hardware or drivers.

https://forum.xda-developers.com/nexus-6/development/mod-fix-proximity-sensor-5-1-rom-t3069031

 

[Abhishek17599]

I am facing hotspot error in my xt1557 whenever I switch on hotspot and data togerher . How can I solve it?

 

[MotoJunkie01]

I am facing hotspot error in my xt1557 whenever I switch on hotspot and data togerher . How can I solve it?

Try going to Developer Options and selecting "Cellular Data Always Active" and see if that solves the error. Are you using stock ROM and if so what build. If not stock, which custom ROM are you using? Are you using a custom kernel and, if so, which one?

 

[Abhishek17599]

Try going to Developer Options and selecting "Cellular Data Always Active" and see if that solves the error. Are you using stock ROM and if so what build. If not stock, which custom ROM are you using? Are you using a custom kernel and, if so, which one?

I am using stock ROM working on 7.1.1 . No custom kernel

 

[adityak1303]

I am using stock ROM working on 7.1.1 . No custom kernel

The ROM you are using was ported from a soak test build for Moto X play, so it's expected to have some errors. Try flashing a custom kernel like Squid or Fire kernel. It should solve the hotspot error. Or else just try a different ROM.

 

[ronamit]

My Moto G XT1557 Hard Bricked after 12 MB Official OTP update. Right now my phone fully bricked and don't go to bootloader. So pls help me any one can give me Moto G xt1557 blank flash file or tell me how I fix my phone. I am waiting a long time but no body tell me how I fix it.pls help me.:crying::crying::crying:

 

[acejavelin]

My Moto G XT1557 Hard Bricked after 12 MB Official OTP update. Right now my phone fully bricked and don't go to bootloader. So pls help me any one can give me Moto G xt1557 blank flash file or tell me how I fix my phone. I am waiting a long time but no body tell me how I fix it.pls help me.:crying::crying::crying:

Please don't double or triple post... These forums get sufficient traffic that you will generally get an answer within half a day to a day from a single post, provided there is an answer