[FAQ] Purchase History Not Found Error

Avalon

Senior Member
Mar 10, 2015
358
66
58
I already paid for Mx player pro on the 4th of May and today when I wanted to reinstall Mx player pro the price was shown again. I tapped it and cancelled it before it could install. The result is that for a second time money is deducted from my bank account AND I'm not able to install Mx player Pro in general anymore due to the error "error, you already own this item". Can you please help me?

Google says that if an order has the status "canceled" (which Mx player Pro in this case has as I don't want to pay twice for an app), no amount has been charged. The difference in my bank account shows otherwise though as the money, is indeed deducted from my account.

Sent from my Xiaomi Mi Mix using XDA Labs
 

TomaszK1

Member
Nov 23, 2010
9
0
0
Chicago
I followed instructions on your website, and don't have any issues listed above, but still have the purchase history problem.
I sent you an email, and a fb Messenger message.
I purchased the Pro quite a while ago. Never had a problem before, and used to flash ROMs all the time. This phone is not even rooted.
Email me at [email protected]
Thanks.

There are lot of support requests regarding purchase history not found error. So, I have decided to make a specific thread even though it's already mentioned in FAQ.

If you are facing purchase history error, Kindly go through the following instructions before raising requests.

  1. Make sure that you have logged in with mail account which you have used to purchase. If you have logged in with multiple accounts in the mobiles with Old Google Play / Android Market, the account used should be the Primary /First one. It's not applicable for the latest version of Google Play.
  2. If you have installed Lucky Patcher, Kindly disable both Google Billing & License Verification emulations to avoid conflicts. If you still have issues, kindly uninstall and then try again.
  3. Licensing validation is bound with Google Play. So, Disabling or Blocking Google Play will lead to license validation failure.
  4. Sometimes Google Play errors can lead to licensing error. Keep your Google Play updated. If you still have issues, try to clear the Cache of Google Play & Reboot the device.
  5. Ensure the proper network access. It's necessary to connect to the licensing servers for validation.
  6. In most of the cases license will be validated within 1-2 hr. Sometimes it may take up to 24 hrs depends upon the payment method. So, wait for some time before raising the requests.
  7. Dalvik cache modification can cause malfunction. Tools like lucky patcher exploits Dalvik cache. It leaves a garbage file on Dalvik cache after hacking. MX Player Pro will not be installed properly and license check will fail as well if this file is not removed thoroughly.
Even though It is not directly related to license error it's better to keep you aware. If you uninstall the purchased application before Refund period, Google Play tends to cancel the order automatically & process the refund eventhough you haven't opted. Sometimes it may lead to issue. So, never uninstall any application unless you really want to cancel the order.
 

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MXPlayer

Senior Member
Nov 3, 2015
412
110
73
mx.j2inter.com
I followed instructions on your website, and don't have any issues listed above, but still have the purchase history problem.
I sent you an email, and a fb Messenger message.
I purchased the Pro quite a while ago. Never had a problem before, and used to flash ROMs all the time. This phone is not even rooted.
Email me at [email protected].
Thanks.

We regret the inconveniences caused. Based on the information available on Google Play, your account [email protected] doesn't have any valid licenses. It seems that you have tried to purchase the app on 13/12/2018, and the transaction was cancelled as the payment was declined by the banker. If you have used a different account to purchase again, please let us know. It will help us to assist you better.
 

udegbunamchuks

Senior Member
Dec 15, 2013
59
13
0
I purchased this app December 21, 2016 for $5.99 and all of a sudden it's telling me it can't verify my purchase history. What the hell is going on? I've uninstalled the app in hopes it would fix the problem BUT now I don't even see an install button anymore. Do I just go download the pirated version now? :confused: :confused:

my email address is [email protected]
 

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udegbunamchuks

Senior Member
Dec 15, 2013
59
13
0
We regret the inconveniences caused. Based on the information available on Google Play, your account [email protected] doesn't have any valid licenses. It seems that you have tried to purchase the app on 13/12/2018, and the transaction was cancelled as the payment was declined by the banker. If you have used a different account to purchase again, please let us know. It will help us to assist you better.
Can you help out with the above complaint? Thanks
 

MXPlayer

Senior Member
Nov 3, 2015
412
110
73
mx.j2inter.com
I purchased this app December 21, 2016 for $5.99 and all of a sudden it's telling me it can't verify my purchase history. What the hell is going on? I've uninstalled the app in hopes it would fix the problem BUT now I don't even see an install button anymore. Do I just go download the pirated version now? :confused: :confused:

my email address is [email protected]
It seems to be a google play related issue. Have you tried the basic troubleshooting steps we have specified?
If you haven't pls try this and report back if it fixes your issues.

  1. Uninstall MX Player Pro if you have already installed.
  2. Remove your google account from the device (check settings > accounts (it may vary by device)).
  3. Clear Google Play and Google Play services data.
  4. Add the account again after a reboot.
  5. Now install the app from Google Play and check again.
 

udegbunamchuks

Senior Member
Dec 15, 2013
59
13
0
It seems to be a google play related issue. Have you tried the basic troubleshooting steps we have specified?
If you haven't pls try this and report back if it fixes your issues.

  1. Uninstall MX Player Pro if you have already installed.
  2. Remove your google account from the device (check settings > accounts (it may vary by device)).
  3. Clear Google Play and Google Play services data.
  4. Add the account again after a reboot.
  5. Now install the app from Google Play and check again.
Thanks a lot. This worked. Removing the account was the step I hadn't tried
 
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micgeb

Senior Member
Jun 7, 2016
261
55
38
I purchased the App for few days and now I get a license error. You don't want my money? ?, I refund my money from Google. And now I can use VLC for free.
Good bye.

Btw, I have root and installed xposed, LP and so on. I'm not going to dictate what I'm allowed to install or not. It's up to me what I install. If you don't like that, I must switch to another App.
 
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MXPlayer

Senior Member
Nov 3, 2015
412
110
73
mx.j2inter.com
I use LP for making system app and other things. Not for piratery
We apologize for the delay in our response.
MX Player validates the license through Google Play. It should work until or unless LP or some other xposed modules intercept the license validation calls.
Please disabling the Google Play LVL emulation module on LP and check again. It may fix your issues.
 

micgeb

Senior Member
Jun 7, 2016
261
55
38
We apologize for the delay in our response.
MX Player validates the license through Google Play. It should work until or unless LP or some other xposed modules intercept the license validation calls.
Please disabling the Google Play LVL emulation module on LP and check again. It may fix your issues.
I don't have Google Play LVL with xposed online. I don't use this feature. For good Apps I paying the sold. Look in the screenshot. Your posting don't help. Sorry

If this work, I am buying the pro again.
 

MXPlayer

Senior Member
Nov 3, 2015
412
110
73
mx.j2inter.com
I apologize if this is redundant but i paid for mx and have been using it for years now it wants me to pay again. What do i do?
We regret the inconveniences caused. We have noticed that some of the paid users are facing issues with Google Play. Generally, Google Play won't ask you to buy the app if you have already purchased the same. If it asks, it might be a Google Play bug. Please try the following and check if it fixes your issues.
1. Remove your google account from the device.
2. Clear the Google Play & Google Play services data
3. Add the account again after restarting
If it doesn't help you, please share your details with us at [email protected] so that we can escalate the same with Google Play support team.