File manager problem

[Banale]

Hi folks, my device has Android 11, ONE UI 3.0 and January security patch.

I have this problem, I'm not able to open audio file with Samsung stock file manager (archive app).
The app ask me to use one more app to open audio file...why?

I tried to delete cache, verified file type autorization but it not works.
It's not possible remove update package for this app, now the build is 12.0.00.463


Can you help me?

 

[Banale]

Any help?

 

[b1k3rdude]

Got a screenshot of the popup? (press volume down + power)

 

[leyo1022]

same problem here if i open the my files app, data app are all empty but there are files inside the folder when i connected it to pc

 

[Full House]

same problem here if i open the my files app, data app are all empty but there are files inside the folder when i connected it to pc

hi guys how did you update it?
I had the same problem when updating Android 11 by changing CSC I thought that the problem came from suddenly I came back to Android 10

 

[MoshPuiu]

Hi folks, my device has Android 11, ONE UI 3.0 and January security patch.

I have this problem, I'm not able to open audio file with Samsung stock file manager (archive app).
The app ask me to use one more app to open audio file...why?

I tried to delete cache, verified file type autorization but it not works.
It's not possible remove update package for this app, now the build is 12.0.00.463


Can you help me?

Then you should use Total Commander...

 

[sarjarim]

Do u have samsung music apps? Just choose that one.