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finally from Samsung How to Solve the Black screen (death screen )

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No-Exit

New member
Dec 29, 2009
4
0
after mailing SAMSUNG by Mr.Alzubair
from ce4arab website
about the Death screen
this is the answer :

-----

Dear Alzubair ,

Thank you for contacting Samsung Electronics.

Reference number:2104286715

Regarding your case, kindly note that the image you have displayed on
the screen of your phone, indicates that the device has entered the
Recovery Mode. The reason this happened, is because you have tried to
update the device’s Firmware, which isn’t actually released yet, and
that’s the reason why the Software crashed as well.

In order to get out of the Recovery Mode, please follow the steps below:
Recovery Process

1.Remove the battery and reinstall it. Power On your Phone
- Phone display “Connection picture for Phone to PC”

2. Recovery Mode in Kies
If upgrade failed in upgrade step, you can see next Pop-Up
- Select "Yes”
Firmware Upgrade program progress to recovery mode.

3. Select "Recovery" button.

4. Read the caution and check “all information has been verified”
- After this, it’s same with Firmware update Process

5. Click “Next”
- Firmwareversion display
- Firmware file is downloaded to PC

6. Firmware update
- After Firmware downloaded, Click “Next”
- Firmware update start
Caution
- Never disconnect or turn off the
device in thisstep
- If so, recover the phone refer to
recovery section

7.Complete
- After Firmware update complete, the device reboot
automatically
- Click “Next” Button

To do this manually instead of using Kies, please click on the Power
button, the Volume down button and the middle button all together all at
the same time. The phone would flash for 2 times, and on the 3rd time,
please remove your hands fromthe phone, and it should boot up normally.​

I hope this has been of some assistance to you. If you do have any
further queries, please do not hesitate to contact us quoting your 210-4286715
reference number.

Kind Regards,
Aya Smith

Samsung Electronics UK
Customer Communication Centre
Tel.: 0845 726 7864 (All calls charged at Local Rate)
Homepage: samsung.com

[Product] GT-I9000
 

RazvanG

Senior Member
Aug 1, 2010
359
81
so this works on the semi-bricked, no 3-button combo enabled phones ?? :rolleyes:
.. let's say, after a bad/failed bootloader flash ?

someone please confirm ? :confused:

later edit:

from what I understand after reading this, Kies can force any (Phone--!--PC) SGS into recovery and/or download mode?
if so, can we "extract" this feature and make it into a stand alone solution for half-bricked phones?
 
Last edited:

franklin01

Senior Member
Sep 16, 2010
222
35
That's not a real black screen, I got one and my phone got the BSOD: No possibility to power on, no charging, nothing.

The "phone ! computer" is just a semi brick, get back to download mode and reflash with odin...

But thanks for the info indeed.
 

No-Exit

New member
Dec 29, 2009
4
0
That's not a real black screen, I got one and my phone got the BSOD: No possibility to power on, no charging, nothing.

The "phone ! computer" is just a semi brick, get back to download mode and reflash with odin...

But thanks for the info indeed.

2day i triad it two times and it works
but from what i understand same thing happened to me today ..
i did the 3 times flashing way :
BE SURE THAT YOU disconnect THE CABLE!!

To do this manually instead of using Kies, please click on the Power
button, the Volume down button and the middle button all together all at
the same time. The phone would flash for 2 times, and on the 3rd time,
please remove your hands fromthe phone, and it should boot up normally.


Then its work and downloading mode appear i installed an official Ver. by odin ( check on Re-Partition ) then it will work (work for me after the same thing that happened : No possibility to power on, no charging, nothing. )
 
Last edited:

chafico21

Member
Aug 5, 2010
17
3
Does this means that the phone has a secondary bootloader or what I dont get it, I already sent my phone to samsung so I cant try, I had my phone bricked stuck at a black screen after the S logo.
 

kanemari

Senior Member
Aug 13, 2010
179
12
Melbourne
hang on... so it sounds like samsung is saying that phones that dont go into download mode straight away from vol-down, home and power need to keep holding the power button until the power cycles 2 times, then let go on the third?

i cant test it now because after i bricked my phone (black screen no power on or charge) i sent it back and i got a new motherboard with 3-button enabled... but this does make sense because when i had a 3-button disabled phone previously i did manage to get it into download mode from the phone-!-computer screen by trying different timings. it took a long time but eventually worked.

so it would seem if this is the case, that it is just a different boot loader and a different key combination to access download mode, but working nevertheless?

can someone test this?
 

stephengoo

Senior Member
Sep 24, 2010
65
0
Cant believe it, if the phone does has a secondary bootloader then it cannot be bricked forever.

Sent from my GT-I9000 using XDA App
 

sndytime

Member
Oct 16, 2010
19
3
3 times flashing way wont work for me, and at Recovery in Kies i cant see my Device!
Absolutly no USB!!!!
Sorry Guys! :confused:
 

coradux

Senior Member
Mar 24, 2009
240
17
3. Select "Recovery" button.

4. Read the caution and check “all information has been verified”
- After this, it’s same with Firmware update Process


To do this manually instead of using Kies, please click on the Power
button, the Volume down button and the middle button all together all at
the same time. The phone would flash for 2 times, and on the 3rd time,
please remove your hands fromthe phone, and it should boot up normally.​


[Product] GT-I9000
"all information has bee verified" means put phone in download mode and connect it to PC (can't do it without working 3 buttons combo).

"manually instead of using Kies" = same thing, doesn't work without 3 buttons combo.
 

vinclar

Senior Member
Sep 7, 2010
154
14
Reus
This doesn't works if you didn't have 3 buttons combo enabled. I used heat trick instead and then patch aires P-SBL.
 

testulous

Senior Member
Aug 23, 2010
162
29
Vancouvre
I sent my phone back because of this black screen of death. I could get into Download mode, and the other (vol-up) mode too, but no upgrading or changing firmwares worked to fix it. And Kies didn't see it, though Odin eventually did.

Wondering now if the Black Screen of Death was fixable after all, but then would Kies have to recognize it first?
 

d47

Member
Oct 18, 2010
26
1
Brisbane
nullam.net
I have a phone ! pc bricked phone right in front of me, I've tried this and a million other combinations, nothing works. I'm not being super pessimistic or anything it really doesn't work. I've left it with a phone repair store overnight and they couldn't fix it either. Im going to visit samsung/optus tomorrow.

edit:
I also want to point out that that message contains some horrible english supposedly from samsung UK
 
Last edited:

matrixen44

Member
Oct 18, 2010
5
0
d47:

I am exactly in your shoes. Even with the overnight leave at a GSM repair booth-thingy. Im also considering handing it back to the retailer, but havent tried the heating up trick yet... Maybe its worth a try ?