Finger Print reader not responding, please try again later

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kash20

Senior Member
Jun 7, 2011
297
54
Got the S9 today, it's happened several times where I try use the finger print reader and it says it is not responding and will not fix until I restart. The fingerprint reader works so I suspect it's not a hardware issue. Anyone else facing the same fault?

Update 13/03 - As per another similar thread, the issue has been identified as linking with Finger Sensor gestures being enable (Settings > Advanced Features > Finger Sensor Gestures) and Samsung will be issuing a fix this coming friday
 
Last edited:
CuBz90

CuBz90

Senior Member
Sep 27, 2010
2,222
1,034
Try factory reset. If that doesn't work, return the device for a replacement.
 
P

Pasito

Member
Mar 11, 2018
6
3
Me too for at least once a day. Phone restart seems to be the only quick solution for now. Make sure to report this to Samsung via Samsung Member app so it gets escalated and release the fix ASAP.
 
J

-juanito-

Senior Member
Oct 22, 2010
2,169
134
Happened for me too.

EDIT: Rebooted the device and also happened after a few minutes.

Sent from my SM-G965F using Tapatalk
 
Last edited:
M

mix1987

Senior Member
Jun 2, 2011
323
63
So far so good. No issues with the fingerprint sensor. If its a software issue it should be more widespread then this. I suspect a faulty unit.
 
K

kash20

Senior Member
Jun 7, 2011
297
54
crital said:
I am experiencing this as well. Did you ever solve it?
Click to expand...
Click to collapse

Pasito said:
Me too for at least once a day. Phone restart seems to be the only quick solution for now. Make sure to report this to Samsung via Samsung Member app so it gets escalated and release the fix ASAP.
Click to expand...
Click to collapse

-juanito- said:
Happened for me too.

EDIT: Rebooted the device and also happened after a few minutes.

Sent from my SM-G965F using Tapatalk
Click to expand...
Click to collapse

So it only occured on the first day for me, since then it seems to be fine and working so not fully sure what changed as I didn't find any fix.
 
H

hassan.ikh

Member
Jun 15, 2014
7
1
Same issue

I have the same issue on my new s9. Been onto Samsung support told me to wipe cache partition and monitor. No issues yet. But out of interest has anyone got apps installed that use fingerprint for authentication. My RBS app keeps crashing and uses fingerprint for login, maybe it's linked?
 
mancuk29

mancuk29

Senior Member
Mar 22, 2007
1,554
157
Manchester
I had the issue with first direct it said fingerprint sensor log in cancelled
However the switching on fingerprint worked until I then got failed and restart message

I deleted the prints rebooted and 're added and since no issues touch wood

Sent from my SM-G965F using XDA Premium HD app
 
CuBz90

CuBz90

Senior Member
Sep 27, 2010
2,222
1,034
Mine failed today. It told me to restart if the issue continued. I had to restart and it worked.
 
K

kash20

Senior Member
Jun 7, 2011
297
54
Update 13/03 - As per another similar thread, the issue has been identified as linking with Finger Sensor gestures being enable (Settings > Advanced Features > Finger Sensor Gestures) and Samsung will be issuing a fix this coming friday
 
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H

hassan.ikh

Member
Jun 15, 2014
7
1
hassan.ikh said:
I have the same issue on my new s9. Been onto Samsung support told me to wipe cache partition and monitor. No issues yet. But out of interest has anyone got apps installed that use fingerprint for authentication. My RBS app keeps crashing and uses fingerprint for login, maybe it's linked?
Click to expand...
Click to collapse

Update: wiping cache partition worked a treat. Issue has not reoccured. I have fingerprint unlock and gestures both on and working perfectly now. Suggest you guys give this a try as recommended from Samsung. :)
 
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Reactions: paintball12345
H

hassan.ikh

Member
Jun 15, 2014
7
1
Turn your phone off, hold the volume up, bixby and power keys for 10 secs. At the menu use the volume keys to navigate to wipe cache partition and power key to select. Once complete reboot your phone. I had gestures and scanner off when I done this. I have still not had a problem.

---------- Post added at 08:03 PM ---------- Previous post was at 08:01 PM ----------
mancuk29 said:
Does wiping the cache clear the memory or just clears the crap out

Sent from my SM-G965F using XDA Premium HD app
Click to expand...
Click to collapse

Wiping the cache partition will keep your data and settings intact.

---------- Post added at 08:03 PM ---------- Previous post was at 08:03 PM ----------
mancuk29 said:
Does wiping the cache clear the memory or just clears the crap out

Sent from my SM-G965F using XDA Premium HD app
Click to expand...
Click to collapse

Wiping the cache partition will keep your data and settings intact.

---------- Post added at 08:07 PM ---------- Previous post was at 08:03 PM ----------
paintball12345 said:
I've done it, but got the same problem after few hours. Didn't work for me.
Click to expand...
Click to collapse

Check for hardware fault first by dialling *#0*# test the fingerprint scanner and check you get a pass status. If it fails you have a faulty scanner. If wiping the cache partition didn't work not sure what else you can try except factory restore. I did not restore my apps from backup/cloud but installed my apps from fresh from app store. Sometimes apps can cause the problems.

---------- Post added at 08:08 PM ---------- Previous post was at 08:07 PM ----------
paintball12345 said:
I've done it, but got the same problem after few hours. Didn't work for me.
Click to expand...
Click to collapse

Check for hardware fault first by dialling *#0*# test the fingerprint scanner and check you get a pass status. If it fails you have a faulty scanner. If wiping the cache partition didn't work not sure what else you can try except factory restore. I did not restore my apps from backup/cloud but installed my apps from fresh from app store. Sometimes apps can cause the problems.
 
A

adriiam

New member
Feb 22, 2012
2
0
Any news about this? 2020 and still having this problem. Samsung and no one knows about how to fix this.
My phone just starts rebooting after software update (latest version) and only stop reboot if i remove my fingerprints

Galaxy S9
 
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    kash20
    Update 13/03 - As per another similar thread, the issue has been identified as linking with Finger Sensor gestures being enable (Settings > Advanced Features > Finger Sensor Gestures) and Samsung will be issuing a fix this coming friday
    View
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    H
    hassan.ikh
    hassan.ikh said:
    I have the same issue on my new s9. Been onto Samsung support told me to wipe cache partition and monitor. No issues yet. But out of interest has anyone got apps installed that use fingerprint for authentication. My RBS app keeps crashing and uses fingerprint for login, maybe it's linked?
    Click to expand...
    Click to collapse

    Update: wiping cache partition worked a treat. Issue has not reoccured. I have fingerprint unlock and gestures both on and working perfectly now. Suggest you guys give this a try as recommended from Samsung. :)
    View

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