Fingerprint missing

[Drewmk20]

Hello comunity ! I bought 2 days ago a Xperia Z5 Compact E5823 model (i live in Romania - Eastern Europe) and when i boot it up i skip everything and update straight to android 6.0.1 .....after factory reset again i see no fingerprint option and have never seen it even in launch configuration startup althow i skipped everything. Now i am reinstalling xperia firmware via companion (recovery mode) to see if the option will be there or not i am so SO dissapointed about this fact .....is it possible that this is a model without the sensor ?

 

[pg8286]

Hello comunity ! I bought 2 days ago a Xperia Z5 Compact E5823 model (i live in Romania - Eastern Europe) and when i boot it up i skip everything and update straight to android 6.0.1 .....after factory reset again i see no fingerprint option and have never seen it even in launch configuration startup althow i skipped everything. Now i am reinstalling xperia firmware via companion (recovery mode) to see if the option will be there or not i am so SO dissapointed about this fact .....is it possible that this is a model without the sensor ?

Hope this helps you bro http://m.androidcentral.com/setting-and-using-fingerprint-scanner-sony-xperia-z5
Hit Thanks if helped

Sent from my Moto G 2014 using XDA-Developers mobile app

 

[Drewmk20]

Unfortunately not .....i don't have the option on security (fingerprint missing) ..... i reinstalled 6.0.1 but nothing . Now i am doing 5.1.1 with flashtools to see the result maybe there is still hope ....i see that this is the Z5C E5832 Rev 1.0 so it should have the fingerprint right ? :S or at least if it's not working show it in settings .

 

[adryanodej]

Unfortunately not .....i don't have the option on security (fingerprint missing) ..... i reinstalled 6.0.1 but nothing . Now i am doing 5.1.1 with flashtools to see the result maybe there is still hope ....i see that this is the Z5C E5832 Rev 1.0 so it should have the fingerprint right ? :S or at least if it's not working show it in settings .

hey there.. i`m from romania too.. take a look over here http://www.androidauthority.com/no-fingerprint-sensor-for-us-xperia-z5-z5-compact-667816/ , on short .. if you have an US model you don`t have a fingerprint sensor.. where did you buy it from? your z5c ?

 

[Drewmk20]

P.S. Tryed 2 versions of android 5.1.1 oficial but none have worked. I see the fingerprint setting now in the security part but after i imput a pin it's going back to security menu like this feature should not be in this phone .... if i test it with *#*#737...... o fingerprint sensor it will exit the test right away .

 

[Drewmk20]

Anybody fixed this problem or should i call warranty ?

 

[bushako]

Can't you flash firmware from different region via Flash tool?

Sent from my E5823 using Tapatalk

 

[Drewmk20]

@bushako - i think i allready did reinstalled a 5.1.1 for central Europe but please leave me a link for a country like Romania if you can so that i can try again . Cheers !

 

[bushako]

Google Xperifirm and download the ROM for other regions.

Sent from my E5823 using Tapatalk

 

[igiona]

@bushako - i think i allready did reinstalled a 5.1.1 for central Europe but please leave me a link for a country like Romania if you can so that i can try again . Cheers !

Any news?
I'm facing the same issue on a Swiss phone.
I tried to flash the stock EU (Swiss) FW, but nothing changes.