Fingerprint Not Responding

[RileyIssKing]

I updated my SmG935a to the latest firmware (pl2) via Odin, and when my phone booted up, I got a message saying that my "fingerprint scanner is not responding try again later" I've tried everything. Hopefully someone knows what is happening I really want that feature back. PLEASE HELP!!!!!!

 

[RileyIssKing]

To elaborate more, I am fully stock and on a clean factory reset state. If I need to get my phone replaced, does anybody know if I would get a new or refurbished one? I really don't want to give up my new phone for some refurbished one because the software broke

 

[Michel habets]

To elaborate more, I am fully stock and on a clean factory reset state. If I need to get my phone replaced, does anybody know if I would get a new or refurbished one? I really don't want to give up my new phone for some refurbished one because the software broke

If you are fully stock, unrooted. Clean flash. And the problem still persists. You could try a custom rom. See if the problem is still there. If it is. Go back to stock unrooted and claim your warranty.

Sent from my SM-G935F using Tapatalk

 

[RileyIssKing]

If you are fully stock, unrooted. Clean flash. And the problem still persists. You could try a custom rom. See if the problem is still there. If it is. Go back to stock unrooted and claim your warranty.

Would my warranty replace my phone with a brand new one? What custom roms would you suggest? I know that there is very little development for the AT&T version and I would get cyanogen but I don't believe it's exists for my phone yet. Anything helps! THANKS!!!

 

[Michel habets]

Would my warranty replace my phone with a brand new one? What custom roms would you suggest? I know that there is very little development for the AT&T version and I would get cyanogen but I don't believe it's exists for my phone yet. Anything helps! THANKS!!!

Your bootloader is locked. So that would mean you can't get a custom rom. You could however go back to a previous version of stock firmware. Install that one. And see upon setup if the fingerprint my works when setting up the lock screen. If it doesn't respond it's probably a hardware fault.

Would you get a new or refurbished one. Don't know. Call Sammy and ask

Sent from my SM-G935F using Tapatalk

 

[RileyIssKing]

Your bootloader is locked. So that would mean you can't get a custom rom. You could however go back to a previous version of stock firmware. Install that one. And see upon setup if the fingerprint my works when setting up the lock screen. If it doesn't respond it's probably a hardware fault.

Would you get a new or refurbished one. Don't know. Call Sammy and ask

Thank you. I do not believe i can downgrade firmwares because the latest update updated the bootloader to rev4...

 

[RileyIssKing]

Your bootloader is locked. So that would mean you can't get a custom rom. You could however go back to a previous version of stock firmware. Install that one. And see upon setup if the fingerprint my works when setting up the lock screen. If it doesn't respond it's probably a hardware fault.

Would you get a new or refurbished one. Don't know. Call Sammy and ask

So I went to best buy where they had a Samsung center and the guy three ran a diagnostic and he got nothing wiring with the device and refused to let me have my phone replaced under a warranty. Should I try the AT&T store?

 

[Michel habets]

So I went to best buy where they had a Samsung center and the guy three ran a diagnostic and he got nothing wiring with the device and refused to let me have my phone replaced under a warranty. Should I try the AT&T store?

If Knox has not been tripped. So of it says 0x0 instead of 0x1. And you are in your warranty period. Then you should do a clean install. Totally clean. Just to be sure. Remove the SD card. And try again. If it still says failed. Then I should contact the retail store where you got it. If device says faulty finger print sensor I would get it fixed. u bought a expensive phone. It should work. An error is en error for a reason.

Sent from my SM-G935F using Tapatalk