Fingerprint not responding

[bamserl]

My S9's fingerprint reader sometimes doesn't react. Neither does it unlock nor does the swipe down function work.
In order to get it working again, i have to reboot my phone.
Anyone else with that problem?

 

[-juanito-]

Same here

Sent from my SM-G965F using Tapatalk

 

[CuBz90]

I got this for the first time today

 

[mancuk29]

Bobbed into samsung store which has the Apple equivalent of the genius bar he said there is a update coming out Friday for unlocked devices which hopefully will sort the issue out and if it then continues then it may need a replacement but seen as so many of us are having the issue he thinks it's software related fingers crossed

Sent from my SM-G965F using XDA Premium HD app

 

[lynxbell01]

Same here

Trimis de pe al meu SM-G965F folosind Tapatalk

---------- Post added at 12:31 AM ---------- Previous post was at 12:27 AM ----------

My S9's fingerprint reader sometimes doesn't react. Neither does it unlock nor does the swipe down function work.
In order to get it working again, i have to reboot my phone.
Anyone else with that problem?

Yes[emoji26]

Trimis de pe al meu SM-G965F folosind Tapatalk

 

[kkh786]

I had this issue once yesterday. Fingers crossed.

I hope it's software related as I really the phone.

Sent from my SM-G960F using Tapatalk

 

[xmegapixelx]

It's a known issue, even some youtubers and reviewers addressed this. Apparently it can be fixed by turning off finger sensor gestures.
So obiously its a software issue, lets hope that Samsung will fix it asap

 

[humaila]

It happened to me 3 times now. Really annoying. Firest time I thought I didn't set my lock parameters correctly then the phone suggested a restart. After this, it happened again, and now, reading this I feel relieved.
Waiting for the update.
Regards!

 

[jecustoms]

you're not alone people!

same goes with russian unlocked S9+

 

[mix1987]

I had this happen to me at least once a day.

Getting annoyed. Thinking of exchanging my set.

 

[rmichaelj]

Popped in here just to check, as this keeps happening to me to. Hope the fix is out soon.
Had a similar issue on my Pixel 2 XL. Switched to the S9 only to find the same thing happening

 

[mix1987]

I hope its a software issue.

 

[hsuastegui]

I have the same issue and it's mostly when the battery drops below 20% approx.

 

[miki89]

had the same issue on my g9+ and my girlfriend has the same on her s9... also tried factory reset, but it didnt help.. :/ we sent s9 back to samsung.. so we are waiting to hear something from them..

 

[lynxbell01]

It's a known issue, even some youtubers and reviewers addressed this. Apparently it can be fixed by turning off finger sensor gestures.
So obiously its a software issue, lets hope that Samsung will fix it asap

Yesss..work!. Thanx

Trimis de pe al meu SM-G965F folosind Tapatalk

 

[jecustoms]

Disabling swipe to open notifications via scanner works.

Update have just arrived. Installed- shall see soon whether it works or not

 

[humaila]

I've updated today to the latest version and it seems ok so far.

 

[AeiT]

I have pre-ordered SGS9+ and FPS is faulty since day one. I have read Android forums and tried all solutions along with disabling gestures.
Sadly it still behaves like pice of sh!it.
Cheapest Xiaomi that lies on my shelf has blazing fast sensor that never failed. Samsung one rarely works, finger recognition is below any criticism.

And yesterday's update haven't fix anything related to sensor only the face and iris. Seriously I'm waiting one more week and I'm returning it.

 

[sweetboy02125]

I have pre-ordered SGS9+ and FPS is faulty since day one. I have read Android forums and tried all solutions along with disabling gestures.
Sadly it still behaves like pice of sh!it.
Cheapest Xiaomi that lies on my shelf has blazing fast sensor that never failed. Samsung one rarely works, finger recognition is below any criticism.

And yesterday's update haven't fix anything related to sensor only the face and iris. Seriously I'm waiting one more week and I'm returning it.

My finger print doesn't unlock myphone when screen off. I have to use "intelligent scan" to unlock. So did you return your phone?

 

[doesntmatterx]

My finger print doesn't unlock myphone when screen off. I have to use "intelligent scan" to unlock. So did you return your phone?

I am getting the same issue. Came from LG V20 where fingerprint was in the sweet spot. Never had an issue it instantly unlocks my phone. S9+ is driving me insane with the 2 step unlock.