Fingerprint scanner problem

[reaper61616]

Hi!

I have Swedish (got this info when calling sony care) single sim Xperia X. I rebuy it with android 7.0 preinstalled (34.2.A.0.292 SI: 1302-6122_R5C).

From first run I can't see option to use fingerprint scanner in settings -> security, tried factory reset, Xperia Companion repair, even sign to concept program to see if installing concept build will help... It want.

After installing concept build, in settings (sugestions cathegory which sometimes appears in top of settings app) entry for protect device with fingerprint scanner appears, but after click on it settings app hangs. Also, like in official build, there is no entry in security tab.

I contacted sony and they told me to send device for repair, but I realy don't think it's hardware problem.

When repairing phone with Xperia Companion, I saw that FW files were unpacked into folder C:\programdata\sony mobile\update engine\localstorage\US
Is this mean Xperia Companion installs US version of FW??

 

[max26292]

i had a same issues so i try to use or customized firmware and it appears :3 so u can use xperiafirm to find other firmware to flash with flashtool

 

[reaper61616]

i had a same issues so i try to use or customized firmware and it appears :3 so u can use xperiafirm to find other firmware to flash with flashtool

Which firmware do you use?

 

[lstic]

I had this problem, it was a hardware issue. They replaced my phone.
You can try shutting down your phone and turn it on by pressing the power button hard (not too hard so you don't damage it). After that i usually had fingerprint option, but it lasted only for a short while and it wasn't very accurate.

 

[reaper61616]

I had this problem, it was a hardware issue. They replaced my phone.
You can try shutting down your phone and turn it on by pressing the power button hard (not too hard so you don't damage it). After that i usually had fingerprint option, but it lasted only for a short while and it wasn't very accurate.

You are right! Tryed your idea and this is true, got this issue too.
I'm little disappointed, but finally you point me this direction. I will go for warranty tomorrow and see what they will do - repair or replace unit.

Thanks!

Sent from my F5121 using XDA Labs

 

[max26292]

Which firmware do you use?

R2C firmware and now Im using POISON rom :3

 

[reaper61616]

R2C firmware and now Im using POISON rom :3

I have HW issue like @Istic but thanks anyway.

 

[lstic]

You are right! Tryed your idea and this is true, got this issue too.
I'm little disappointed, but finally you point me this direction. I will go for warranty tomorrow and see what they will do - repair or replace unit.

Thanks!

Sent from my F5121 using XDA Labs

Glad to help!
It was frustrating for me too, but they replaced my phone within three days so it wasn't so bad.

 

[reaper61616]

Glad to help!
It was frustrating for me too, but they replaced my phone within three days so it wasn't so bad.

Hope they will replace my unit too, within 3 days or so, like yours.

 

[reaper61616]

Hi!

Recive phone from warranty, they repair it and now everything is ok!

Thank you form help!