Fitbit Versa compatibility

[axxel84]

My wife recently bought a Fitbit Versa after a year with her Charge 2 HR. The phone is stock, she was able to pair them via BT flawlessly. The day after, syncronization suddendly stopped working. We tried to force close the app and restart it, to reboot the phone, to disable and re-enable BT, to set the phone to be invisible to other BT devices and to stop BT from searching for available devices, but nothing worked.
I know that H5C is not in the Versa supported phones list, but neither the Charge 2 HR was in it and it worked. Plus, the first day the connection had no problems.
Is there something we can try to make it sync again?
I was even thinking about trying another ROM on the 5C, if nothing simpler will do the job. Does someone has any idea of what makes a device compatible or not compatible with the watch?

 

[kuzibri]

My wife recently bought a Fitbit Versa after a year with her Charge 2 HR. The phone is stock, she was able to pair them via BT flawlessly. The day after, syncronization suddendly stopped working. We tried to force close the app and restart it, to reboot the phone, to disable and re-enable BT, to set the phone to be invisible to other BT devices and to stop BT from searching for available devices, but nothing worked.
I know that H5C is not in the Versa supported phones list, but neither the Charge 2 HR was in it and it worked. Plus, the first day the connection had no problems.
Is there something we can try to make it sync again?
I was even thinking about trying another ROM on the 5C, if nothing simpler will do the job. Does someone has any idea of what makes a device compatible or not compatible with the watch?

Hi,

I own the Versa also and do not have a problem with it. But obviously you/your wife has. If your Smartphone is, according to Fitbit's list of supported devices, is not supported, these are problems you run into it. First it works and then not anymore, etc. What you could try to do is the following (untill Fitbit supports her device and you have a Tablet):
1. Turn on the BT on your laptop/PC
2, Connect the Versa to the laptop and set BT of the Versa to pairing
3. Go to Fitbit.com/setup and choose Versa
4. After a short while of searching, your laptop will find the Versa and you will see 4 digits on your Versa's display. Enter these on your laptop and the Versa is paired to your laptop. Keep the Versa connected to your laptop
5. Go to your tablet and install the Fitbit app. It will say it's not developed for the tablet but ignore that
6. Open the Fitbit app and go to setup a device and choose Versa.

It worked very well with my Fitbit device, while my Smartphone was also not supported. It's a temporary solution, but when it works, who bothers.

kindest regards, kuzibri