For anyone who still can't receive OTAs or unlock bootloader

marksman34

Member
May 7, 2011
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Since Asus seems to have fixed the issue for the c4 serial numbers but not the few of us on c3, I'm assuming we're somewhat on our own. I don't expect asus or any devs to solve this issue(fingers crossed none the less). So I started calling asus phone support on a regular basis, I explain I'm stuck on the .17 firmware and I don't receive any ota updates. This usually leads to them telling me to update manually, to which I play the dumb computer user, "I shouldn't have to do all this complicated stuff just to get regular updates" or sometimes I said I bought this tablet instead of a computer. Mind I avoided mentioning that I tried to unlock. I always mention that I know that the issue goes beyond myself and asus solved it for the c4 users. Just today they finally caved and offered to repair it. All I have to do is pay for one way shipping to the service center. I assume they will simply exchange it though I could be wrong.

tl;dr: If you can't update and you get a network error when trying to unlock, call tech support, if they don't help, politely ask for a supervisor to show you're serious.

I also want to ask for some advice, I rooted the tablet and obviously installed the unlock apk. So if I factory reset will it be noticed? I would hate to send it in for nothing.
 
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EndlessDissent

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Oct 18, 2010
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Factory reset should get rid of all traces of root, and since the Asus factory reset erases the SD card, the unlock app will be gone, too. Just to be sure, after the reset, use the Asus file explorer, and check /system/bin and /system/xbin for a file called "su". I think factory reset erases everything, though.
 
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Stempanssi

Senior Member
Mar 28, 2012
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Factory reset should get rid of all traces of root, and since the Asus factory reset erases the SD card, the unlock app will be gone, too. Just to be sure, after the reset, use the Asus file explorer, and check /system/bin and /system/xbin for a file called "su". I think factory reset erases everything, though.
No it doesnt get rid if root it just deletes superuser which you must download again from market

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marksman34

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May 7, 2011
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If I'm rooted without superuser installed will they notice? I always thought rooting was essentially getting superuser properly installed in the root directory. But I'm certainly not the expert.
 
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BierLiebHaber

Senior Member
Aug 21, 2011
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If I'm rooted without superuser installed will they notice? I always thought rooting was essentially getting superuser properly installed in the root directory. But I'm certainly not the expert.
If there is a someone checking the tablet they will find out. If not then they wont. I don't know if they check though so it's worth a try. but if you want to be certian you can always reflash the stock rom or unroot using the supersu app (or something like it).
 

prototype7

Senior Member
Apr 16, 2012
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If I'm rooted without superuser installed will they notice? I always thought rooting was essentially getting superuser properly installed in the root directory. But I'm certainly not the expert.
You also need to remove the su binary from either /system/bin/su or /system/xbin/su.

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