Front facing camera isses - HTC Camera app

vindarten

New member
Dec 31, 2017
4
5
0
Hey everybody,

I'm having a weird issue with my U11 Life - the stock HTC Camera app doesn't save photos taken with front facing camera. It gets stuck in the Processing stage - with or without HDR Boost, 12 or 16 MPx resolution, same effect.
The selfie videos are just fine and other apps are working perfectly well, but I can only get 4MPx resolution for the photos .

Was wondering if anyone has a similar issue.

HTC U11 Life EU Android One, 64GB/4GB
HTC Camera app v. 9.30.1009003
Stock ROM, December 1 Security Update.
 

MC_Ohr

Senior Member
Jan 23, 2009
277
144
63
It is the same here with November security patch. I think it depends on the update of 30th December.
BTW. Wich Build number do you have after security update?

Gesendet von meinem HTC U11 life mit Tapatalk
 
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EugeneP1969

Member
Jan 1, 2018
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2
0
Same problem here. I installed the Google camera and that works well.
Update 5 jan 2018:
I contacted HTC Support and they suggested to restore the default settings in the camera app. I also cleared the memory of the app. All this worked for me.
In the meantime, the camera app also got a update so what brought the solution...?
 
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vindarten

New member
Dec 31, 2017
4
5
0
Thanks a lot, everybody!

Contacted HTC about the issue, waiting for the answer. If they come up with something useful will post here. Using Open Camera for now, will give Google camera a try :)
 
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Juttka

New member
Jan 4, 2018
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Hi!
Could you please share if HTC provided any useful reply? I have a similar issue. The HTC support advised to clear cache and data, check in safe mode and finally reset factory data. None of that solved the problem. So now they ask to send the device to their service centre.
 

street_dog

Senior Member
Oct 9, 2011
100
20
48
January 4, 2018 update for the HTC Camera app fixed the issue.

HTC Camera app ver. 9.30.1017320
i got my phone yesterday and with a system update right from the start but my camera says 9.30.1008337. i've tried but there is no updates for me today. and yes, it gets stuck...

Just saw in play store that there was an update...and now it works... :)
 
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EugeneP1969

Member
Jan 1, 2018
7
2
0
Hi!
Could you please share if HTC provided any useful reply? I have a similar issue. The HTC support advised to clear cache and data, check in safe mode and finally reset factory data. None of that solved the problem. So now they ask to send the device to their service centre.
I contacted HTC Support and they suggested to restore the default settings in the camera app. I also cleared the memory of the app. All this worked for me.
 
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Boskoel03

Senior Member
Nov 20, 2010
1,845
605
138
Vienna,Belgrade
Same problem here. I installed the Google camera and that works well.
Update 5 jan 2018:
I contacted HTC Support and they suggested to restore the default settings in the camera app. I also cleared the memory of the app. All this worked for me.
In the meantime, the camera app also got a update so what brought the solution...?
Hallo,one question as i maybe get this device,u are using google camera from bsg,or? Does the portrait mode works,and how it does work on this device? I have regular U11 and all is working,wondering does it here? Thanks
 

muchachaxx

Member
Mar 18, 2018
5
1
0
Detroit
i got my phone yesterday and with a system update right from the start but my camera says 9.30.1008337. i've tried but there is no updates for me today. and yes, it gets stuck...

Just saw in play store that there was an update...and now it works... :)
I got my phone in early March but wasn't alerted to any security updates. After reading this thread, I manually checked for an update and saw that there was one dated January 1st. This update solved the front-facing pic saving issue. I don't know what Android version I had before this update, but it now shows that it's 8.0.0.

I forgot about xda-developers forums and luckily, my friend reminded me of them so I joined today. I appreciate the help! :good: