Galaxy A72 unresponsive touch screen

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GoldenJet

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Oct 21, 2016
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Hi I have a Samsung galaxy A72 SM -A725F/DS

When my phone is locked for a while in my pocket the touch screen becomes unresponsive and have to hard reboot after reboot touch screen works perfectly fine.

My phone is not rooted still original firmware

Some help would be much appreciated
 

Droidriven

Senior Member
Jan 27, 2014
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Verizon Samsung Galaxy S III
HTC Thunderbolt
Hi I have a Samsung galaxy A72 SM -A725F/DS

When my phone is locked for a while in my pocket the touch screen becomes unresponsive and have to hard reboot after reboot touch screen works perfectly fine.

My phone is not rooted still original firmware

Some help would be much appreciated
Go to system settings>display, see if you have a setting called "Accidental Touch Protection" and if it is enabled. That feature could be activating and then freezing the screen when you try to turn it back on.
 

GoldenJet

Member
Oct 21, 2016
36
0
Go to system settings>display, see if you have a setting called "Accidental Touch Protection" and if it is enabled. That feature could be activating and then freezing the screen when you try to turn it back on.
Hi there thanks for the reply I have tried that and still have the same problem maybe unlocking the phone and reinstall software will help I have an idea it could maybe be software related?
 

Droidriven

Senior Member
Jan 27, 2014
15,537
11
5,394
NC
Verizon Samsung Galaxy S III
HTC Thunderbolt
Can't think of hardware damage cause then it will be permanently it only happens sometimes when screen is locked.

Need to know where to download proper and original software?
Google search for:

"Return to stock (your specific model number)"

That should find links to firmware, software tools and guides.
 
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    Can't think of hardware damage cause then it will be permanently it only happens sometimes when screen is locked.

    Need to know where to download proper and original software?
    Google search for:

    "Return to stock (your specific model number)"

    That should find links to firmware, software tools and guides.