The phone in question is a Samsung Galaxy S7 G930F.
Here's the issue: The phone randomly shuts off (at any battery percentage). The only way to reboot it is to put it on a charger.
When you put it on the charger, it acts like the battery was drained completely. The charge begins at 0% and it charges normally.
It can shut off in any instance, in the middle of a task, while on standby, where it's heated up, where it's completely cooled.
Any ideas what might cause this?
Is it a hardware issue (battery or something) or something software related?
Any help or tips are greatly appreciated.
Thanks in advance.
Here's the issue: The phone randomly shuts off (at any battery percentage). The only way to reboot it is to put it on a charger.
When you put it on the charger, it acts like the battery was drained completely. The charge begins at 0% and it charges normally.
It can shut off in any instance, in the middle of a task, while on standby, where it's heated up, where it's completely cooled.
Any ideas what might cause this?
Is it a hardware issue (battery or something) or something software related?
Any help or tips are greatly appreciated.
Thanks in advance.
