Gear Live dead on arrival TWICE

[Alemarius Nexus]

Hi,

Two days ago, I got my first Samsung Gear Live. Ordered it directly from Google Play. When I wanted to start it by holding the button down a few seconds, it didn't react. I tried to charge it, but nothing seemed to happen: Nothing on the display, and the charger didn't get warm either, even after hours of charging (I tried multiple ones, and directly connecting it to USB on my PC). I thought that I was just out of luck and so I sent it back and got a replacement. Today, the replaced Gear Live arrived, and I have exactly the same problem. Not turning on, not charging, nothing. To find out if it was actually charging, I plugged it up to my lab power supply and found it drew ~330mA for a second, then stopped drawing anything at all. Sometimes it would decide to draw something again after 10 or 20 seconds, and sometimes it does so when I hit/hold the power button, but it will always stop shortly afterwards, and nothing else seems to happen.

Now, I have already called the support, and will hopefully get a third replacement soon. Just wanted to post this here to ask if anybody has experienced something like that. I can't believe I got two totally dead ones in a row. I'm still thinking I might have done something wrong, but... I mean, it's a smartwatch with a single button and a charging clip, what could possibly go wrong?

 

[Pcmanrules]

I feel for you, I got a dead on arrival and had it shipped to New Zealand at my own expense and back again, worth it for android wear though.

 

[makakiel]

I'm living the same! I just got the second and the watch won't charge or turn on!

---------- Post added at 11:41 AM ---------- Previous post was at 10:49 AM ----------

I think I begin to understand. Watches in stock inventories are discharged and can not take their loads!

 

[Alemarius Nexus]

Just got my THIRD watch, and surprise: Doesn't work either. Exactly the same problem. Won't turn on, won't charge. This time I will try to let it charge over night, maybe the battery decides to randomly start loading after hours, for whatever reason. I don't have much hope though.

Otherwise, I'll send it in and get my money back. I suppose I'll have to look out for other smartwatch models that I like then. It's just a shame, because I really like the design of the Gear Live.

 

[hmyzak]

Same here. I have 2 pcs of Gear Live and both aren't working

 

[physi01]

Same problem here. I just received my third Gear Live from Google play. Doesn't work...

 

[Alemarius Nexus]

Charged it overnight, still nothing, so I'll send it back again.

 

[makakiel]

Just got my THIRD watch too, and guess what?: Doesn't work either. Exactly the same problem. Won't turn on, won't charge. so I ask to the support of google play to find a solution!

 

[Software Guy]

My 3rd is DOA. My first 2 worked though.
Here is what NOT to do with a smart watch that I can do with my citizen echo drive (took 3 years to break that but covered under the 5 year warranty).
Go shooting with it. I think I blew out the microphone because it stopped responding to voice commands.
Run a saws all. We have been building a deck and after a weekend of cutting wood, it stopped counting my steps.

I hope watch # 4 is good! I promise to be more gentle with it

 

[duongdn]

I'm waiting on my third RMA from Google. The other two were dead on arrival also. If the third one is DOA too, I may just ask for a refund or possibly getting the Asus Zen watch instead.

 

[Software Guy]

My 4th is DOA. I'm trying to decide if I just want a refund or if I should try the ifixit route.

 

[Riven]

Same here: 2 consecutive DOAs

I had a watch with a broken charging clip and got a replacement. Guess what: DOA! So I send it back and got a second replacemente: Again DOA. So I was offered a refund.

It's irritating how many DOAs the have. Maybe the lion bats in the watches discharge to death and cannot be revived.

 

[makakiel]

Hey My 4th is DOA again \o/ L'ets try a other one !

 

[mmeidl78]

Got my second replacement to Germany via Google Play. Both of them DOA. I'm nearly sure, that the third Watch also would be DOA. Maybe I'm gonna make a uncut Movie like makakiel from the unboxing of the third replacement ...

 

[jchoong]

I got my Gear Live from Google Japan and it worked OK for about 3 months. I usually turn it off in the evening and give it an overnight charge. Then a couple of weeks ago, it would not power up in the morning. I change to another charging station and after several hours, it was still dead. So, I RMA to Japan and got a replacement; my heart dropped when it was DOA. Am now arranging for a second RMA and if this again arrives DOA, then I will ask for a refund (but not sure whether this is easy enough to obtain in Japan).

I think Samsung has a big problem in their hands. Judging from what I have read, this power-up failure problem seems widespread. Is Google/Samsung doing anything about this?

 

[makakiel]

I send the vidéo to google! and they don't really care ! ....

 

[jchoong]

I send the vidéo to google! and they don't really care ! ....

I sent my DOA Gear Live back to Google PlayStore Japan for a (yet another!) RMA replacement, but has been informed that they are out-of-stock and I have to wait for replenishments to arrive. I guess the Samsung Gear Live is at the end of its production cycle - a short one indeed!

 

[dglacier]

same here, possible solution

Hi,

Two days ago, I got my first Samsung Gear Live. Ordered it directly from Google Play. When I wanted to start it by holding the button down a few seconds, it didn't react. I tried to charge it, but nothing seemed to happen: Nothing on the display, and the charger didn't get warm either, even after hours of charging (I tried multiple ones, and directly connecting it to USB on my PC). I thought that I was just out of luck and so I sent it back and got a replacement. Today, the replaced Gear Live arrived, and I have exactly the same problem. Not turning on, not charging, nothing. To find out if it was actually charging, I plugged it up to my lab power supply and found it drew ~330mA for a second, then stopped drawing anything at all. Sometimes it would decide to draw something again after 10 or 20 seconds, and sometimes it does so when I hit/hold the power button, but it will always stop shortly afterwards, and nothing else seems to happen.

Now, I have already called the support, and will hopefully get a third replacement soon. Just wanted to post this here to ask if anybody has experienced something like that. I can't believe I got two totally dead ones in a row. I'm still thinking I might have done something wrong, but... I mean, it's a smartwatch with a single button and a charging clip, what could possibly go wrong?

I plugged in the watch for a few minutes, then pressed the button. It will show the battery and that it was charging and then it would go away. It looks like it was way too drained. I would unplug and plug it back in and I will do the same and then it would turn off again. Eventually I just left it for a longer time and when I press the button multiple times it loaded. I was able to do the setup and then it went from 40 percent to life 3%.knowing that it have worked it before this time I let it charge for a few hours. when I got home I turned it on and it worked. The first day it only last me 10 hours. I read lithium batteries reach their full potential after two to three charges. are you at least getting the battery icon or charging icon on the screen?. basically plug in for a few minutes like around 3 minutes and then press the button a few times and see if anything shows up so at least you know it's not totally dead