Gearbest failed to warranty repair MI-4C ghost touch and offer only 1/4 as refund.

[happyrkc]

Bought MI-4C on April 2016 for 209.99 $ from GearBest and all was good until touch screen started to feel ghosts at January 2017, in other words issue known as ghost screen.

Ghost screen makes renders touchscreen and phone unusable due to random touches, almost like AI but more like unusable phone.

After doing quick google research I discovered that this is not so rare issue for smartphones and it's hardware related so luckily my order was still covered with 1 year repair warranty.
That where I started the support saga.

Please see the screenshot for full support log.

**Summary:**

In the end they failed to repair it and offer only 50$ refund, is it possible to receive anything more substantial then quarter of the device worth or it's my best shot at them?

Please help with your experience / knowledge on best reply to them.

 

[Karly Johnston]

Considering how cheap this phone is now and the cost to RMA it is just easier to take the money.

 

[happyrkc]

Considering how cheap this phone is now and the cost to RMA it is just easier to take the money.

I would consider it a defeat for unjust customer service, if vendor is declaring repair as part of service then it should provide it.

Here is latest developments: - http://imgur.com/gallery/FvM99
Suggestions are welcome.:fingers-crossed:

 

[Kéno40]

AHAHA so you can choose anything on their site ?
Open bar

 

[happyrkc]

17.05.17 GB reply 90$ refund or 90$ device

AHAHA so you can choose anything on their site ?
Open bar

not really , here is latest reply . Raised refund to 90$ or device of same worth. Thinking of appropriate reply. Trying to get advice of more people to chip in.

 

[mesziman]

Any progress? I hope you got the Mi5 that's a good compensation
Sad to hear about bad customer support as I am inclined to order from them now (they have insane price for Mi5S only 260$)

 

[happyrkc]

would not recommend

Any progress? I hope you got the Mi5 that's a good compensation
Sad to hear about bad customer support as I am inclined to order from them now (they have insane price for Mi5S only 260$)

strongly against buying from them again, they raised refund to 100$ or 100$ worth phone, and inclining it as final offer. I was busy with work so didn't thought about creative reply to them yet.:silly: