Get a new Nook Color Stock Charge Cable Free

[garrisj]

I just had success with this via phone for both the charger and cable to address erratic charging issues.

 

[jameshmiller]

Did not work for me. I was asked for the billing address for the B&N account because there was not one associated with the account. I'm not sure if that was the reason why, but I was told to go to my local B&N store to have my Nook and charger checked out. Just in case, I would make sure that you have a billing address registered with the B&N account before calling.

 

[Imbroglio]

Did not work for me. I was asked for the billing address for the B&N account because there was not one associated with the account. I'm not sure if that was the reason why, but I was told to go to my local B&N store to have my Nook and charger checked out. Just in case, I would make sure that you have a billing address registered with the B&N account before calling.

When I called the guy said that I had to have a credit card attached to the b&n account and waited until I did. I hope I am not going to get charged for the thing.

 

[IcyAirs]

For those of you on a custom rom and can't find your serial number, its also listed on the microSD slot flap...

Just for future reference though, is there a way to see your NC's serial number in settings on CM7?

 

[johnnypollen]

thanks! it worked just dandily for me on Sunday. the CSR repeated close to every word I said after I said it, but in the end, I should be getting my *cough cough* replacement tomorrow or thursday!

 

[jmgazer]

Just returned from B&N Store, showed them my destroyed cable (Dropped NC) and they replaced it on the spot. They said they had not seen a broken one, but no problem; bought mine 03/02/2011,one of the Ebay deals.
Jim

 

[harpo1]

I just had success getting a cable and charger. I've had my nook for less than two weeks and the cable and charger went bad. I asked if the replacements are manufactured differently and the CSR rep said no.

 

[miniaturepeddler]

Just got off the phone with bn customer service. Nice group of people. So now I can stop using my electrical taped cord (as soon as it arrives).

Sent from my NookColor using Tapatalk

 

[Awats]

I walked into the store, said "ez broked" and they handed me a new one. I bought the car charger while I was there. Charges fast and I at least have a spare cable. The new cable is slightly different from the original. Hopefully it holds up better.

 

[sammyc521]

Called up their CS and got a replacement charger and AC adapter.

I also called about the new promotion they're running where they've giving away a free 2 GB microSD card with 30 books already loaded on it. I guess you have to bring in a competing e-reader when you purchase a Nook or Nook Color.

The CS was super nice and said they'd get back to me since my wife purchased my NC 2 weeks ago right before Father's Day. Now that I know I don't technically qualify, it's nice that they were at least willing to look into it.

 

[jameshmiller]

Well, the cable stopped working a few days ago. It would only turn green, so I decided to take it to the "brick and mortar" like they told me to. The funny thing is the tip completely broke off when I grabbed it to take to the store. The lady at the B&N couldn't figure out why they didn't send me a new cord when I called them. Anyway, she was very friendly, and said she would see what she could do. A little while later she came back with a new cord for me. All is well.

 

[mrstangblb]

What a great, helpful post!

I just received my NC about 3 weeks ago and have been extremely careful with it, but I noticed my cable was fraying on the end, too. I've had a FIT getting it to sync with my PC, too, so maybe now after calling Customer Service and talking to an extremely helpful rep, they are shipping a new charger and cable to me free of charge.

Thanks so much for letting me know about this service! Like you said, hopefully nobody will abuse this policy, but I am very grateful that you let us know, OP.

 

[Jimbo67]

Like alot of folks here, I also started having issues with my cable--coming apart, not showing green when charged etc. I called customer service on a monday and explained the problems. Three days later, I received not one-but Two FULL sets of chargers and cables! I don't know if this was a mistake at their shipping department or what, but WOW, 2 sets, and it arrived in 3 days! Plus the phone rep. was Very eager to help me out!

 

[Phatdawg]

I wish there was a reputable third part seller of these cables/chargers, I would so buy their cables as opposed to deal with recurrent crap. How many times are expected to call them and ask for another cable when they go bad? Every couple months.

This is ridiculous.

 

[rydo88]

Thanks. I hate the cable choice for the NC. Seems to be extra difficult to plug in. If I break the POS, I won't worry so much. Seems like it's RROD all over again.

 

[Divine_Madcat]

Thanks. I hate the cable choice for the NC. Seems to be extra difficult to plug in. If I break the POS, I won't worry so much. Seems like it's RROD all over again.

I will say this - you aren't SOL if it break; ANY regular microUSB cable will charge, just at a lower rate. Yes, it takes longer, but as long as your nook is sleeping, it will charge overnight.

 

[Phatdawg]

If _anyone_ finds a good third party vendor for this cable/charger, _please_ pm me. Thanks.

 

[xristoforosth]

Has anyone outside from US received a free cable?

 

[les02jen17]

As many of you'll know by now the Nook Color stock cable tip break easily and a stock replacement is expensive. To top it off its the ONLY cable that will fast charge your Nook Color. Well I have some good news. After writing a bad review of the cable on their website after my second one bent which I had to pay $30 for since the cable wasn't available separately then. I talked to a Barnes and Noble worker and they gave me this number:

1.Call 1-800-The-Book and go digital products from the prompts then Nook Color.

You must have your serial number and the email you registered your Nook with. When you talk to a representative tell them you need a replacement cable for your Nook Color. After you give them your information they will ship you a new one completely free.

2. The fastest way is to go to or call your local Barnes & Noble and tell them you heard that if you bring a broken Nook Color cable in they could replace it for free.

Both methods worked for me but I'm 100% sure method one should work if and when you need a new cable.

Hope this helps everyone.

THANKS TO YOU, I now have my USB Cable Charger replacement being shipped from the US to the Philippines! THANKS SO MUCH!

TIP:
You won't get anywhere on their email support. Calling them is the way to go! I called them using skype; didn't cost me a thing.

 

[les02jen17]

Has anyone outside from US received a free cable?

Under their Warranty Claims Policy, they can only ship replacements in address located in Continental US. What I did was, I phoned up a friend of mine from the states and asked her to receive the replacement instead. That worked out quite alright. My friend just shipped my cable and I'll hopefully receive it by the 22nd of July. They'll give you a tracking no. if you asked for it, so you can also keep track of it.