Getting multi user support working outside of the US

[jemichae]

Hi,
Working on trying to get multi user working on my Google Home in Oz. Had anyone got it working yet outside of the US?
Cheers.

 

[wilsonic]

Hi,
Working on trying to get multi user working on my Google Home in Oz. Had anyone got it working yet outside of the US?
Cheers.

I was trying to get this to work in Aus as well. In the end I could only get it working when using the ios Google Home app. Then the "Multi user" notification popped up consistently. Just make sure you set the language and region to English US.

 

[microuser]

I can't get it to work in Sweden either. US version of Home, all languages and regions set to US but I do not get the multi user functionality on any Android or ios device... Maybe they use ip number to verify location before they enables it? All other functionality works fine.

 

[nicandris]

any update on this?

 

[microuser]

No success so far.. I installed a VPN on my Dd-wrt router with a US based IP number and confirmed with IP location site that the external IP is located in US for all devices on my wifi . Then I created a new Google user on my phone (without sim card) and GPS turned off. Unlinked Google home from previous user and did initial setup of GH with the the new user. The multi user funtionality came up! Success? No.. After training it with my voice it just keeps loading and never finalize the process... Grrr. Hope someone else have better luck!

 

[seba.olah]

have you performed factory reset on your GH before seting up the vpn connection?
i am trying to do the same WA but had no time to setup vpn on router.
also with the new features presented during google i/o yesterday i would love to have them sooner than later

 

[microuser]

I did the factory reset on the GH after the VPN were in place. I will do a new attempt this weekend with an iPhone instead. Will report after.

 

[microuser]

No luck.. With an iPhone, USA VPN on the router and factory reset on the GH the multi user setup show up directly after initial setup. I can successfully go trough all steps including training it for my voice but afterwards it just ask me do it the same setup once again... It seems like it does not register the data correctly. I will move on. Hope someone else have better luck!

 

[siavash79]

Success

Finally, I did it!

I did a lot of stuff and I'm not really sure what did the trick, but I now have multiple accounts working on my device.

First of all, I have a VPN on my access point with an American ip address.

I also did these all:
Spoofed my phone and the other phone (second account) GPS locations to one single address in the US.
Set my home address on the assistant settings to that spoofed address.
Set my time zone to that zone
Removed both phones' sim cards (and put back in at some point? I'm not sure)
Factory reset the gh, and on new setup set the address to that spoofed address (all addresses the same)

At this point, it's not a matter of Google home anymore. In your phone's Google assistant settings you shall see a new section "shared devices" right under personal info section. Use that shared devices page to add a new shared device (your gh), train your voice and done.
On the second phone, go to shared devices and add a new device. (I never got the blue multi user notification during the process)

Once finished, you can set everything to normal again. Once you did the setup it won't log you out.

Good luck

 

[praneshghome]

Finally, I did it!

I did a lot of stuff and I'm not really sure what did the trick, but I now have multiple accounts working on my device.

First of all, I have a VPN on my access point with an American ip address.

I also did these all:
Spoofed my phone and the other phone (second account) GPS locations to one single address in the US.
Set my home address on the assistant settings to that spoofed address.
Set my time zone to that zone
Removed both phones' sim cards (and put back in at some point? I'm not sure)
Factory reset the gh, and on new setup set the address to that spoofed address (all addresses the same)

At this point, it's not a matter of Google home anymore. In your phone's Google assistant settings you shall see a new section "shared devices" right under personal info section. Use that shared devices page to add a new shared device (your gh), train your voice and done.
On the second phone, go to shared devices and add a new device. (I never got the blue multi user notification during the process)

Once finished, you can set everything to normal again. Once you did the setup it won't log you out.

Good luck

Thanks man

 

[seba.olah]

Great job!
I performed factory reset on my phone and after installing google home app i noticed that the shared device option showed up. After setting up gh for my user i tried to do the same on my wife's phone but no luck, shared device and other options are missing. I then declared her account on my phone but every time i switch to her account a lot of options are missing for the app like home control, shared devices etc.

 

[gusano38]

Hi guys! Google is rolling out the multiuser support in the UK... without any hope I tried with mine (I live in France) and it works here too!!... go ahead and do it quickly, just in case it is just an error from their side.

 

[seba.olah]

yesterday i managed to setup multi-user on my wife's phone but not with google home app as it didn't showed the shared devices option but with google assistant.
steps i performed were:
- setup multi-user on my phone using google home app. i had to go into settings -> shared devices -> add GH -> setup multi-user
- on my wife's phone google home app didn't showed shared device so I started the google assistant app -> settings -> shared devices -> add GH -> setup multi-user

i didn't used any VPN or gps spoofing, the only thing is that the language needs to be set to English US or Canada

 

[petrmenzel]

Google Home COUNTRY ID

I cannot change country ID anyway ... Any new idea how to get full features from Google Home out of the US?

Google Home Country ID

Thx you very much

 

[petrmenzel]

My solution

You have to deny all devices to access to location for Google Home app (1.)! All your devices must be set to English US, no other one English work (2.). You will not see to blue "multi user available" but on the other devices with other account you will see blue bar with "link account". This helped me. I suppose to restart all devices after setup mentioned above.

 

[MGraver]

My solution step by step

You have to deny all devices to access to location for Google Home app (1.)! All your devices must be set to English US, no other one English work (2.). You will not see to blue "multi user available" but on the other devices with another account you will see blue bar with "link account". helped me. I suppose to restart all devices after setup mentioned above.

Thanks for the tip!
I would like to add that this may only work if you uninstall the Home app on all the devices you want to pair to your Google Home speakers before you do what Petrmenzel is writing.

Here is what i did. I assume the secondary device is another person thus another voice than yourself, and not just two different of your own accounts as google cant know the difference between two accounts with the same voice profile.

1. Uninstall Google Home App on all devices
2. Change language on all devices to English (United States)
3. Reboot devices (not sure if this is necessary, but I did it to ensure the language was completely changed)
4. Reinstall Google Home App on all devices
5. When you open the Home App, deny the app access to location
6. If you did not unpair the Home speaker on your primary device it should still be paired, otherwise, pair it again.
7. On the secondary device(s), you should now be able to see "Link account" as a blue bar in the device list on your home speaker, click on it.
8. Now it should ask you to train the voice model and all that standard setup stuff, once done you should have two devices paired to the Google home device, and you can once again allow the Home app to access device location and both accounts should stay linked.

To test that this works, simply try asking your google home "Hey Google, what is my name" and afterward having the user of the secondary device ask the same question. If it correctly states your names it should be fully working.

Note that this was tested in Denmark with a US version of Google Home, a UK Version of the Google Pixel phone as primary, and a Danish version of a Samsung Galaxy A8 as secondary

 

[tonypony]

Thanks for the tip!
I would like to add that this may only work if you uninstall the Home app on all the devices you want to pair to your Google Home speakers before you do what Petrmenzel is writing.

Here is what i did. I assume the secondary device is another person thus another voice than yourself, and not just two different of your own accounts as google cant know the difference between two accounts with the same voice profile.

1. Uninstall Google Home App on all devices
2. Change language on all devices to English (United States)
3. Reboot devices (not sure if this is necessary, but I did it to ensure the language was completely changed)
4. Reinstall Google Home App on all devices
5. When you open the Home App, deny the app access to location
6. If you did not unpair the Home speaker on your primary device it should still be paired, otherwise, pair it again.
7. On the secondary device(s), you should now be able to see "Link account" as a blue bar in the device list on your home speaker, click on it.
8. Now it should ask you to train the voice model and all that standard setup stuff, once done you should have two devices paired to the Google home device, and you can once again allow the Home app to access device location and both accounts should stay linked.

To test that this works, simply try asking your google home "Hey Google, what is my name" and afterward having the user of the secondary device ask the same question. If it correctly states your names it should be fully working.

Note that this was tested in Denmark with a US version of Google Home, a UK Version of the Google Pixel phone as primary, and a Danish version of a Samsung Galaxy A8 as secondary

Im in South Africa. I actually had an online chat with a google representative that ended up phoning me to help me out. This is what I ended up doing:
On my phone in the Google Home app I added my wife's gmail account. I then went to Account > Settings > Voice match.... Voice Match was previously unavailable for her. Did the voice training module. Then voila, she can access her account on all our Google Home devices (5 of them). I then removed her account off my phone. Simple as that.