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jaseman

Senior Member
Aug 27, 2012
697
192
Spring
Does anyone else have an issue with Gmail notifications? Most of the time I receive no notifications about new email until I unlock the phone. Even then they do not always come in quickly. When I open the Gmail app they do come in.
Yes, they will "eventually" come in on their own but way later than they should. I have done every battery/data optimization/exception I can think of and find. This should NOT be happening in 2021! This is not a OnePlus phone and even then my 8T is not this bad. Also, the notification LED does not activate for Gmail while it does for Messages and WhatsApp. I have gone through every possible notification setting on the phone as well as for the Gmail app itself and made sure that using the LED was selected on them all. I hate that Gmail is installed as a system app! WHY???
Another interesting things is that Gmail is NOT listed as the default app. It is not even there as a selection. Messages is installed as a system app and it is listed as the default. WHY?
I am liking the phone, but not receiving notifications for such an essential feature as email is NOT GOOD!
The phone is causing Gmail to go into deep sleep when the screen is locked unnecessarily.
 

jaseman

Senior Member
Aug 27, 2012
697
192
Spring
I may have found the solution. To start I went into Settings > accounts just to double check that the toggle for "Automatically sync app data" was turned on and it was. While in the same screen I tapped on my email account and then tapped on "Account sync", Here you can do a manual sync of all the various apps associated with your Google account. SO I tapped on the 3 dots in the top right and tapped on "Sync now" and the only thing that synced immediately was Contacts and maybe one other (can't remember which one. No matter how many times I would retry to do a manual sync the same thing would happen.
So I closed all of this out and went directly into the Gmail app > settings and chose my email account and scrolled down to "Sync Gmail" under the "Data usage" section and unchecked this setting. I rebooted the phone, went back into Gmail > settings my email and re-checked the "Sync Gmail" selection, rebooted again and went back into Settings > accounts > my email account > account sync and all the various apps listed in this section had now synced properly. I could tell by the time stamp for each one. I also did a manual sync again and everything in the list synced up within about 10 seconds! I was happy. I locked my phone, set it down, and within a minute or two I received several emails and the notification chime went off. I'm still not sure if the notification LED lit up or not but I think it did. Hopefully this fixes the issue.
Sometimes it isn't what is selected but the order in which you select things so as not to cause a conflict.
This is one area of Android that I think needs improvement (Samsung is the worst for this) that there are too many settings that seem redundant, counter intuitive, and conflict with one another.
 

jaseman

Senior Member
Aug 27, 2012
697
192
Spring
Well, after writing all the previous entries I am still having the same issues with Gmail. On my OnePlus 8T every morning shortly after logging in my emails would come in without any prompting on my part. With my Xperia 1 iii I received NOTHING until I actually opened the Gmail app itself and sure enough there were about 5 emails that popped up! Something is very wrong here. I am not looking forward to a factory reset but I may have no choice. I will say this: If after a factory reset Gmail is still unresponsive I will definitely be sending this thing back!
 

hotcakes_shinku

Senior Member
Sep 27, 2016
72
21
Xperia XZ2
Can confirm that there is something wrong with gmail. Just gmail. Ive tried 3rd party email apps and they work.

Totally understandable that you would prefer gmail over others. I too would actually prefer my gmail to work. I hope this is fixed in a firmware update.
 

jaseman

Senior Member
Aug 27, 2012
697
192
Spring
Can confirm that there is something wrong with gmail. Just gmail. Ive tried 3rd party email apps and they work.

Totally understandable that you would prefer gmail over others. I too would actually prefer my gmail to work. I hope this is fixed in a firmware update.
Exactly! I decided to NOT do a factory reset because I feel that it would not help. Instead I just disabled Gmail and installed Bluemail. It has more settings than I care to mess with but at least all my email notifications arrive properly! I am glad that I am not the only one this is happening to. Is there some way to inform Sony directly that they have a problem? I liked it better when Gmail was a Play Store install! I DO NOT like it when ANY apps are installed as a service!
 

jaseman

Senior Member
Aug 27, 2012
697
192
Spring
I chatted with Sony Tech support. They went through all the usual settings that I already tried several times. They escalated it so we will see what happens. One thing I have noticed, which may be relevant or not, is that with Blue Mail installed when I do get an email both Gmail and Blue Mail give a notification????
 

jaseman

Senior Member
Aug 27, 2012
697
192
Spring
To me it sounds like you just need to whitelist the app in your battery saving settings.
Please, while I can appreciate the suggestion, do you think I did not already go through every possible setting and permutation in an attempt to resolve this issue? I am a retired IT Systems Engineer and I have used cell phones for so long it's not even funny. Not to mention there are others experiencing the exact same thing! However, I was forced to do a factory reset this morning so "maybe" things will start to work properly.
 

zeroomega

New member
Jan 9, 2011
1
0
I have exact Gmail notification issue when I got my X1iii but the issue resolved after I upgraded to 61.0.A.11.92 this morning. After switched off Gmail sync off and on and turn on the notification on individual labels, the notification was back.
It might be the previous firmware used a bad GMSCore. My device is a XQ-BC62. BTW the install step 3 did take some time but my phone didn't stuck at that step and it went through.
 

jaseman

Senior Member
Aug 27, 2012
697
192
Spring
I have had a few days now with the last update = .92 and so far it appears as if my Gmail notifications are coming in exactly as they should when the phone is locked. For sure much better than before the update. So whatever Sony did in this update (besides the security update) is working for me. The LED is also lighting up properly for Gmail! Good job Sony!
 

darwinmach

Senior Member
Mar 30, 2008
123
212
dmach.net
T-Mobile LG G5
HTC U11
Gmail still does not sync automatically for me on the .92 update. Factory reset and it works for a bit but once after a while it stops. No amount of uninstalling GMS updates or clearing its data will get it working again, so I have no idea what happened.
 

jaseman

Senior Member
Aug 27, 2012
697
192
Spring
Gmail still does not sync automatically for me on the .92 update. Factory reset and it works for a bit but once after a while it stops. No amount of uninstalling GMS updates or clearing its data will get it working again, so I have no idea what happened.
Have to ask...you did give Gmail unlimited data? Also, you did set Gmail to "excepted" in battery settings?
Even the most experienced sometimes miss things.
 

darwinmach

Senior Member
Mar 30, 2008
123
212
dmach.net
T-Mobile LG G5
HTC U11
Have to ask...you did give Gmail unlimited data? Also, you did set Gmail to "excepted" in battery settings?
Even the most experienced sometimes miss things.

Just to be sure, I went through and double checked that Gmail, Google Play Services, and Google Services Framework all had:

* Battery/Power-saving Feature: Excepted
* Unrestricted data: Enabled

Still didn't resolve my sync issues :(
 

jaseman

Senior Member
Aug 27, 2012
697
192
Spring
Did you try this: settings > accounts > tap your email google account > account sync > has everything synced fairly recently? Any of them appear to be stuck, not spinning? Top right 3 dots sync now, does everything finish syncing?
 

hotcakes_shinku

Senior Member
Sep 27, 2016
72
21
Xperia XZ2
Just adding that I noticed this problem after the .92 update. I'm not sure if its there before. So the .92 didn't solve the issue on my end, glad it solved yours.
I haven't had issues with gmail but I have had the kind of issues described in OP with other phone models and similar apps and the cause was a bit too eager battery optimization settings so I honestly thought it was the cause here too.

If it was not, then it is a shame I couldn't help.

But as a response to your comment: No. I don't think people here are idiots. I just think you are one.

You make it sound like you think people are idiots because as already mentioned in the FIRST POST, he already excepted his apps from battery optimization. If you still ask people if they have done so, you obviously think we are idiots, since you ask a question that has already been answered. Grow up please.

Edit: Here let me quote it for you:

I have done every battery/data optimization/exception I can think of and find.
 

shadowstep

Forum Moderator
Staff member
Jun 6, 2014
5,630
11,700
30
Ambala
OnePlus 5
THREAD CLEANED

Hi! Just popping in to leave a reminder for everyone: keep it civil, on-topic and refrain from responding to posts that you think are offensive or hateful. Just report if you feel something isn't right and let us take care of it for you. :)

Regards,
shadowstep
Forum Moderator
 
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hotcakes_shinku

Senior Member
Sep 27, 2016
72
21
Xperia XZ2
Testing out a potential fix which seems to be working for now.

I found out that my phone backup isn't working either. Manually pressing the button, the backup keeps telling it failed and asks me to try again later. Searching online, there are some that suggest to remove the screen lock to see if backup starts working again.

After I removed my screen lock, I cleared cache/storage of Google Play Services, Google Services Framework and Gmail. Then I rebooted my phone and left it a while to let it fully boot. I can now backup my phone, and I am getting my Gmail notifications. Now I am observing to see if this is permanent..

If the fix is permanent, at least on my end, it seems that Sony's build of android has buggy encryption. This was an issue with other brands too.
 
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hotcakes_shinku

Senior Member
Sep 27, 2016
72
21
Xperia XZ2
Update on my problem. Firstly, after trying the above, I noticed a few days later that in general I wasn't getting notifications from anything. I concluded that I messed up Google Services too much and therefore factory reset my phone.

After that and readding my google account, My notifications was fixed, except Gmail still wasn't getting notifications, but phone backup started working. I was about to give up and use another email app, when today the September security update arrived in 61.0.A.14.3 update. Being desperate to try anything I updated without hesitation.

This seems to fix the problem and I am getting my gmail notifications.
Not getting my hopes up too much and just continue monitoring but I hope this the end of my google problems.
 
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  • 1
    THREAD CLEANED

    Hi! Just popping in to leave a reminder for everyone: keep it civil, on-topic and refrain from responding to posts that you think are offensive or hateful. Just report if you feel something isn't right and let us take care of it for you. :)

    Regards,
    shadowstep
    Forum Moderator
    1
    Testing out a potential fix which seems to be working for now.

    I found out that my phone backup isn't working either. Manually pressing the button, the backup keeps telling it failed and asks me to try again later. Searching online, there are some that suggest to remove the screen lock to see if backup starts working again.

    After I removed my screen lock, I cleared cache/storage of Google Play Services, Google Services Framework and Gmail. Then I rebooted my phone and left it a while to let it fully boot. I can now backup my phone, and I am getting my Gmail notifications. Now I am observing to see if this is permanent..

    If the fix is permanent, at least on my end, it seems that Sony's build of android has buggy encryption. This was an issue with other brands too.
    1
    Update on my problem. Firstly, after trying the above, I noticed a few days later that in general I wasn't getting notifications from anything. I concluded that I messed up Google Services too much and therefore factory reset my phone.

    After that and readding my google account, My notifications was fixed, except Gmail still wasn't getting notifications, but phone backup started working. I was about to give up and use another email app, when today the September security update arrived in 61.0.A.14.3 update. Being desperate to try anything I updated without hesitation.

    This seems to fix the problem and I am getting my gmail notifications.
    Not getting my hopes up too much and just continue monitoring but I hope this the end of my google problems.
    1
    My reply is too long so I am writing a separate reply.

    I have done the following and my Gmail Notification / Google Play Auto Update is now working:


    1. Go to https://myaccount.google.com, in the Security section, select you device and choose signed out. Then re-sign in at your phone.

    2. At your phone, go to Setting>Apps & Notification, search the app "Downloads" and "Download Manager". At "Storage and cache", clear their storage and cache, then restart your phone.

    Hopes this help!
    1
    Update, sadly it only worked for about half a day. And later today I realize once again not only there are no gmail notifications, there are no notifications at all from other apps. So I guess I broke it again. Will factory reset when the next update comes out.
  • 1
    Guys please treat everyone with respect.
    We are here to help each other and exchange our experience. Not to offend each other.

    Thank you.
    1
    THREAD CLEANED

    Hi! Just popping in to leave a reminder for everyone: keep it civil, on-topic and refrain from responding to posts that you think are offensive or hateful. Just report if you feel something isn't right and let us take care of it for you. :)

    Regards,
    shadowstep
    Forum Moderator
    1
    Testing out a potential fix which seems to be working for now.

    I found out that my phone backup isn't working either. Manually pressing the button, the backup keeps telling it failed and asks me to try again later. Searching online, there are some that suggest to remove the screen lock to see if backup starts working again.

    After I removed my screen lock, I cleared cache/storage of Google Play Services, Google Services Framework and Gmail. Then I rebooted my phone and left it a while to let it fully boot. I can now backup my phone, and I am getting my Gmail notifications. Now I am observing to see if this is permanent..

    If the fix is permanent, at least on my end, it seems that Sony's build of android has buggy encryption. This was an issue with other brands too.
    1
    Update on my problem. Firstly, after trying the above, I noticed a few days later that in general I wasn't getting notifications from anything. I concluded that I messed up Google Services too much and therefore factory reset my phone.

    After that and readding my google account, My notifications was fixed, except Gmail still wasn't getting notifications, but phone backup started working. I was about to give up and use another email app, when today the September security update arrived in 61.0.A.14.3 update. Being desperate to try anything I updated without hesitation.

    This seems to fix the problem and I am getting my gmail notifications.
    Not getting my hopes up too much and just continue monitoring but I hope this the end of my google problems.
    1
    My reply is too long so I am writing a separate reply.

    I have done the following and my Gmail Notification / Google Play Auto Update is now working:


    1. Go to https://myaccount.google.com, in the Security section, select you device and choose signed out. Then re-sign in at your phone.

    2. At your phone, go to Setting>Apps & Notification, search the app "Downloads" and "Download Manager". At "Storage and cache", clear their storage and cache, then restart your phone.

    Hopes this help!