Good news for EU rooted users

[xzolteu]

Well, if you root, your warranty isn't void.
Translation from attached Screenshot:
Hello, we inform, that warranty will not be considered from results of unauthorized usage (including flashing new systems) phone will get damaged, or unauthorized system will prevent us from fixing your phone.
So, you can root, flash that audio mod, and you will be still good to go, if something will ever happen

 

[Flaîm]

it's regular EU law that protects your hardware defects independent from software.

 

[drahtwurst]

1st: image can not be opened
2nd: i've had a conversation with zte support germany. they told me warranty would be void if the fon was rooted.
so since i once bricked a fon by trying to install custom rom, i would really like to know, what EU law you r talking about and what the 1st post is all about.

 

[KevinX8]

1st: image can not be opened
2nd: i've had a conversation with zte support germany. they told me warranty would be void if the fon was rooted.
so since i once bricked a fon by trying to install custom rom, i would really like to know, what EU law you r talking about and what the 1st post is all about.

They cannot legally refuse to repair your phone hardware wise on the grounds the software is modified, however they are not obliged to unbrick your phone for free as that is a software issue that you caused yourself, the most you can do is fix it yourself or pay someone to unbrick it for you

 

[Choose an username...]

1st: image can not be opened
2nd: i've had a conversation with zte support germany. they told me warranty would be void if the fon was rooted.
so since i once bricked a fon by trying to install custom rom, i would really like to know, what EU law you r talking about and what the 1st post is all about.

Just be aware that the warranty is void if you send the phone with the bootloader unlocked. Unlocking the bootloader doesn't void the warranty, because you can simply relock it, and nobody notices that it was unlocked.

Just read all you have to read and you won't brick anything

 

[drahtwurst]

https://forum.xda-developers.com/axon-7/development/wip-axon-7-root-bootloader-unlokced-t3441204
there is a specific brick warning for the model i got, hope that proofs to "Choose an username..." i can and do read.

and just for the record, not only zte germany but also the seller "saturn" in germany told me otherwise. just to mention a few opinions from an online forum would not impress them. i was discussing german law with them already.
i am asking for the name of the specific eu-law, since post one is unspecific about it.

 

[Choose an username...]

https://forum.xda-developers.com/axon-7/development/wip-axon-7-root-bootloader-unlokced-t3441204
there is a specific brick warning for the model i got, hope that proofs to "Choose an username..." i can and do read.

and just for the record, not only zte germany but also the seller "saturn" in germany told me otherwise. just to mention a few opinions from an online forum would not impress them. i was discussing german law with them already.
i am asking for the name of the specific eu-law, since post one is unspecific about it.

It proofs that you can't search and have no common sense, besides that you can't read. Let me enlighten you as of why:

-The guide that you linked to bricks A2017G's. That's no wonder. It's like going to a guide that says [A2017U only] and saying "But this will brick my G, therefore every guide bricks it"...
You didn't search for a guide that actually works. Since you can't search, I'll help you find a couple that work:

https://forum.xda-developers.com/axon-7/how-to/guide-install-twrp-unlock-bl-flash-t3517379
https://forum.xda-developers.com/axon-7/how-to/guide-unlock-bootloader-easily-t3704595

And you can also use axon7toolkit which is stickied...



And about the warranty thing: Of course the sellers and ZTE will tell you that the warranty is void if you unlock the phone. That's basic. What you can do is relocking the bootloader, in which case they won't notice that it was ever unlocked.
Or, if you DFU brick your phone, there will be no way of confirming that the bootloader had been unlocked. You can just say that it just got like that after a fall or that you woke up and found the phone like that. Then ZTE will change your motherboard for free.
And if you have a hardware problem (for example the screen breaks), they cannot refuse to fix it by saying that the bootloader is unlocked. They will try to, but of course you can tell them about the law and how they can't do that.

 

[drahtwurst]

thanx for the enlightening advice. maybe we both have a problem reading properly.
i have not asked for help with rooting, i was asking for the correct name of the so called eu law user Flaîm mentioned in post#2.
and what the 1st post was all about, since content and source of the attached picture is not clear.

 

[Choose an username...]

thanx for the enlightening advice. maybe we both have a problem reading properly.
i have not asked for help with rooting, i was asking for the correct name of the so called eu law user Flaîm mentioned in post#2.
and what the 1st post was all about, since content and source of the attached picture is not clear.

https://www.piana.eu/root/

There's the EU law id too

 

[drahtwurst]

https://www.piana.eu/root/

There's the EU law id too

thanx for the link, i will look deeper into it. its from 1999, but that shurely has not arrived in germany yet. I was going to post a part of an email conversation i had with ZTE Support Germany. freely translated: "rooting affects hardware directly and thereforewill extinguish warranty."
but it does not work (clicking my links do nothing). tried picload.org and de.imgbb.com in FF and chrome.

so i just cope the text here:

Am 03.04.2017 um 15:59 schrieb ZTE Kundenbetreuung:
Sehr geehrte Damen und Herren,
Rooting oder die installation einer nicht für Ihr Gerät vorgesehenen
Software stellt einen direkten Eingriff in unsere geschützte Software
dar und
hat direkten Einfluss auf die Hardwarekomponenten.
Die Garantie des Gerätes erlischt dadurch! Bitte habe sie Verständnis
dafür das
wir dies aktuell nicht unterstützen können.

---------- Post added at 01:02 PM ---------- Previous post was at 12:35 PM ----------
also Choose an username..., i find your statement pretty confusing:

Just be aware that the warranty is void if you send the phone with the bootloader unlocked. Unlocking the bootloader doesn't void the warranty,

a while ago i found another conversation about this matter in a german forum, people speaking more in legal terms and it did not look as good as it seems to be in other countrys.

 

[Choose an username...]

also Choose an username..., i find your statement pretty confusing:

a while ago i found another conversation about this matter in a german forum, people speaking more in legal terms and it did not look as good as it seems to be in other countrys.

Just think about this: Let's use Motorola for the example.

Motorola lets you unlock the bootloader officially. You have to get a code from your phone and send it to Motorola, and they will send you another code. Then you have to input the code in fastboot and the bootloader gets unlocked.
What does this do? They get an ID of your phone, therefore they know that your device has been unlocked. If you send it in for warranty repairs, they will look at your phone's ID, run it through their database, and bam, no more warranty for you.

Now ZTE: ZTE didn't give two craps about unlock, they mostly just let Fastboot unlock your phone with 'fastboot oem unlock' which is extremely nice. So, you can just go to fastboot and do that, and voila, your phone is unlocked. Need to send it in for repairs? You wipe everything from it, restore the stock system and recovery, then lock it with 'fastboot oem lock'. I believe there may be some trace that it was unlocked, but they won't look for it. They usually look for the 5 seconds screen, which tells you if you have the bootloader unlocked or not (Though you CAN get rid of it without locking, and I know about one or two people who managed to claim warranty with this trick). One person told us that he went to an EU ZTE store with his unlocked phone (with the 5 seconds screen) to claim warranty for something, and the store guy asked HIM what that screen was about... He told him that it was because of unlocked bootloader and the guy just repaired it free of charge.


One other thing: Could you ask ZTE germany about this? Like, ask them if unlocking voids your warranty even though the law says not necessarily. Make that last part really clear. I'd like to see how they respond

 

[drahtwurst]

i asked them how they handle unlocking bootloaders and will post the answer here.

 

[drahtwurst]

i asked them how they handle unlocking bootloaders and will post the answer here.

the answer from ZTE is the same textblock extendet with "or unlocked bootloader". warranty will be void.

how does this help me or you?

 

[Choose an username...]

the answer from ZTE is the same textblock extendet with "or unlocked bootloader". warranty will be void.

how does this help me or you?

It doesn't help me because I bought the phone on the other side of the world where I live (phones are 3 times more expensive here). But what I said before still stands for you. If you DFU-brick it, say that an OFFICIAL UPDATE went wrong, and the phone froze and rebooted and it was like that. If the screen breaks, don't worry, just send it in and they will replace it; if they find out that the bootloader was unlocked, just claim that because of EU law the screen obviously didn't break because of the unlocked bootloader, all fine. And lastly since you may have an A2017G, you can follow raystef66's guide on how to get rid of the 5 seconds screen, in which case they would have no evidence that the bootloader is unlocked.