Google Pay not working - Phone not rooted

[p4rma]

Hey,
I purchased a Samsung Note 8 (SM-N950F) a couple of years from Amazon.de. The phone was unlocked, since then new OS releases were really slow so I decided to download the Pie update from Sammobile and updated my phone via Odin. The phone is using official firmware and has never been rooted yet when I try to activate Google Pay I receive the following error; "Couldn't finish setup to pay in shop. This phone can't be used to pay in shops. This may be because it is rooted or altered in some other way."



I spoke to Samsung and told me to check a few things and they confirmed the phone is not rooted, I spoke to Google and they told me I should ask Samsung how to unlock the bootloader but Samsung said doing this would void my warranty. I'm a bit confused as to what to do, is there a stock pie rom I can use without voiding my warranty?

Thanks a lot, appreciate any help

Regards
p4rma

 

[Mohamedkam000]

The only thig i can think of is that, the phone you've got has a CSC code of a region where Google Pay is not supported, or maybe you are living in a country that do not support Google Pay.
If you think I'm wrong, flash stock pie firmware.
Flashing stock offiicial binaries doesn't need your bootloader to be unlocked.

 

[p4rma]

Thanks for the quick reply I will try this. Would Samsung have their own stock pie rom? Kinda wish I just waited for the pie update rather than flashing. Its annoying I can't use Netflix either as it says my device is not compatible.

I just checked and my bootloader is N950FXXU7DSJ1

 

[Unix_Dominator]

Hey there,

I also faced the same issue when using GPay. I recommend trying these steps, might workout for you (it did for me):

Before doing this I recommend Backing your phone up, sometimes phone might erase user data but I didn't lose data.

1. Goto Settings > About Phone > Software Information > Build Number (Tap this thing 7 times). It should display a toast saying Developer options has been enabled.

2. Go back to Settings > Developer Options.

3. Turn on USB Debugging first, just in case.

4. See if OEM Unlock is turn on, if it is then turn it off.

5. Try turning it back on if it is turned off, you phone will reboot if you do so. Once rebooted, go back and turn it back off.

You shall be able to use Google Pay.

Note: These are the exact same steps that I did and it started to work for me.

As for changing CSC its a little complicated (by rooting its way easier but then you will lose Samsung Pay & some other Knox features). You will need to do a couple of steps and it also leads to erasing of user data.

If you don't wanna risk anything, why not try SPay. It might be supported in your country.

 

[p4rma]

Hey there,

I also faced the same issue when using GPay. I recommend trying these steps, might workout for you (it did for me):

Before doing this I recommend Backing your phone up, sometimes phone might erase user data but I didn't lose data.

1. Goto Settings > About Phone > Software Information > Build Number (Tap this thing 7 times). It should display a toast saying Developer options has been enabled.

2. Go back to Settings > Developer Options.

3. Turn on USB Debugging first, just in case.

4. See if OEM Unlock is turn on, if it is then turn it off.

5. Try turning it back on if it is turned off, you phone will reboot if you do so. Once rebooted, go back and turn it back off.

You shall be able to use Google Pay.

Note: These are the exact same steps that I did and it started to work for me.

As for changing CSC its a little complicated (by rooting its way easier but then you will lose Samsung Pay & some other Knox features). You will need to do a couple of steps and it also leads to erasing of user data.

If you don't wanna risk anything, why not try SPay. It might be supported in your country.

Thank you Unix_Dominator!!!!!!!!! This worked, I can now use Google Pay & Netflix

 

[Unix_Dominator]

Thank you Unix_Dominator!!!!!!!!! This worked, I can now use Google Pay & Netflix

I'm glad it worked out for you too!!!

 

[p4rma]

I'm glad it worked out for you too!!!

I noticed it has stopped working again but I'll try your method again. Did you have the issue or is yours pemanently fixed?

Thanks

 

[Unix_Dominator]

I noticed it has stopped working again but I'll try your method again. Did you have the issue or is yours pemanently fixed?

Thanks

It has been permanently fixed for me, I never faced any issue with GPay after that method (I don't use Netflix though). Could you also see if you phone is updated to the latest version, if so also check if your phone has a fix for Stagefright.

To check if you are vulnerable to that exploit download this app it will tell you Click Here . If it fails, try OEM unlock as off and see, might fix it.

I really hope this issue doesn't come back for you.