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miravision

Senior Member
Oct 5, 2021
284
171

Pixel 6 and Pixel 6 Pro owners are reporting "spontaneous" screen cracks​

BY SCOTT SCRIVENS

message-141783058-1950794926484896906.jpg


IMG-20211129-WA0000.jpg


1640179477609.png

message-141476541-14257129672718798860.jpg


Another reported example (Source)

message-141794205-16510693040948238291.jpg


message-141794205-16510693040948240146.jpg

A cracking phone in more ways than one​

In an ideal world, expensive tech products would all be perfect right out of the gate and we'd never have to report on any issues. Sadly, that's not the world we live in, and every device will have the odd problem. Google's Pixel 6 and Pixel 6 Pro are no stranger to this — the latest unfortunate defect relates to the display. Several owners have reported cracks appearing on the front glass of their new Google phones, and they're at a loss when it comes to explaining why.

Numerous bewildered Pixel owners have taken to Reddit and Google's support forum to express their displeasure, with reports stretching back a couple of months. The more expensive Pixel 6 Pro, with its curved glass screen, is at fault in the majority of cases, but the regular Pixel 6 is also implicated by some. Both phones are built using Gorilla Glass Victus front and back, which is said to be the toughest phone glass on the market. This hasn't stopped units from developing cracks, with most examples starting in the corners of the display or from one of the sides. Using a case or screen protector doesn't seem to make this any more or less likely to happen.


1640179606586.png


Examples taken by Pixel owners (Source)

Spontaneous screen cracks like this aren't uncommon in smartphones, and they usually stem from a small manufacturing defect that causes pressure to build up in the display glass that eventually gives in and splits. Dramatic changes in temperature can also be a cause. It's more likely that there was simply a bad batch of Pixels that went out with a particular hardware fault, rather than this being a problem that every phone might face. So there's little reason to worry if you own a Pixel 6 and this hasn't yet happened to you yet. If it has, you're sadly just very unlucky since it probably affects a minuscule percentage of all the Pixels out there.

1640179649782.png

Examples taken by Pixel owners (Source)

From reading the customer complaints, it doesn't appear that the company has yet acknowledged this as a manufacturing defect — instead, the company line appears to be that these display cracks are the fault of the owners and that it isn't an issue that will be covered by the warranty. "Screens don't just crack" was the Google response reported by one disgruntled customer. This means they are having to shell out for screen replacement repairs themselves. Some are also finding that carrier insurance claims will only replace the entire phone at additional cost rather than just the screen, which is understandably very frustrating.

According to some reports, Google has said it is actively investigating the issue, so we hope they'll provide more clarity for owners and potentially free replacements if it's confirmed that there's a manufacturing defect to blame. With this many reports, it seems unlikely that user error is at fault.


We've reached out to Google for comment and will add any statement we get to this post.

 
Last edited:

Alekos

Senior Member
Feb 18, 2008
500
366
Apps & Games
Google Pixel 3 XL
every few years. same thing is reported. doesn't matter if its Pyrex, Ovens or Smartphones. Been (falsely reported) since 1994. next...

and what happened to "all those" reports on "reddit" that were able to unlock their pixel 6's with a different fingerprint ...hmmm... nothing. nada. zip. or all these reports of "Google unlocking phones and accessing nudes!" at the warranty depot. jeez. what times we live in.
 

Morgrain

Senior Member
Aug 4, 2015
893
964
Pretty sure that those corner cracks are deliberate/drop damage. Many people that destroy their phone want a free new one, so they claim a "defect".

Of course it's entirely possible that some cases here are indeed caused by a defect - Phones these days are crammed to the top with stuff and since materials expand/decrease in size when they get colder/hotter, some cracks/damages might be caused even without user interaction - but it's hard to differentiate and find out the freeloaders that lie.

I did a bit of research on the topic and it seems that if tempered glass "randomly" explodes/cracks, usually the entire glass gets damaged/breaks, as you can see here.


I tried to find some genuine people on reddit that suffered these random glass going kaput problems, and the ones I found confirm my assumption

https://www.reddit.com/r/gadgets/comments/2mpyfv
Pictures of Samsung Galaxy S20 Ultra users that reported the camera glass shattering also experienced these "grand scale" breaks because of a weakpoint.

Examples

156380i00DA05D2F5314579


samsunggalaxys20ultraglasscrack.jpg

So I'd say these two phones here linked in this thread are probably fakenews, but then again I am not an expert and their stories might be genuine.
 
Last edited:

LLStarks

Senior Member
Jun 1, 2012
1,868
1,047
I have never cracked a screen and I've given my phones plenty of opportunities.

Between a TPU case (or even something more rugged) and a tempered glass screen protector, it should never happen. Always glad to replace a screen protector when it does its job.

People tend to think their cheap plastic or silicon bumper or flexible screen protector is enough.
 

96carboard

Senior Member
Jul 17, 2018
664
371
I have never cracked a screen and I've given my phones plenty of opportunities.

Between a TPU case (or even something more rugged) and a tempered glass screen protector, it should never happen. Always glad to replace a screen protector when it does its job.

People tend to think their cheap plastic or silicon bumper or flexible screen protector is enough.

Eh... "TPU" *is* "cheap plastic". Silicon is a much better case since it can actually dampen the shock. Its especially good when its a dual material, silicon + ABS or Aluminum.

And tempered glass screen protector... useless unless there is a soft layer between it and the phone screen, otherwise whatever force is received by the screen protector will be distributed directly to the actual screen below it. The only reason you see the screen protector break before the screen is because the screen is made out of a much more robust glass than your cheap fake-tempered glass.
 

roirraW "edor" ehT

Forum Moderator
Staff member
I have never cracked a screen and I've given my phones plenty of opportunities.

Between a TPU case (or even something more rugged) and a tempered glass screen protector, it should never happen. Always glad to replace a screen protector when it does its job.

People tend to think their cheap plastic or silicon bumper or flexible screen protector is enough.
I forget what rugged case I had on my original HTC Droid Eris, but back then (and several phones after that before Android Auto was available), my phones would go shooting out of their mount in the car and bounce around the back when I had near misses and had to hit the brakes hard. LOL!

Definitely OtterBox Defender the last six years.
 
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96carboard

Senior Member
Jul 17, 2018
664
371
I forget what rugged case I had on my original HTC Droid Eris, but back then (and several phones after that before Android Auto was available), my phones would go shooting out of their mount in the car and bounce around the back when I had near misses and had to hit the brakes hard. LOL!

Definitely OtterBox Defender the last six years.

Ah heck, phones used to be built better. My HTC Dream (android developer phone 1) did a few leaps onto pavement from head height, and I even stepped on it once. With the sliding keyboard mechanism, you simply couldn't put a case on it. Couple of scratches, but functionally, its good as new.
 

HokansonInSandy

New member
Dec 29, 2021
2
6
fake news. you can tell they dropped their phones hence why the pictures are showing cracks on the corners
For those who think screens don't just crack, they do.My screen cracked and was never dropped. And it has been in an OtterBox since day 3 (early November). From the pics you can see the corner of the so called "drop" somehow didn't manage to even scratch or mark up the OtterBox. Google has a problem - either there is a manufacturing defect in the brand new Corning Gorilla Victus glass, a seating problem with the glass on the phone, or the phone is not sufficiently rigid allowing the face to flex - all of which is a manufacturing or design defect and should be covered under warranty. I'm not trying to "cheat" to cover up my mistake. I have the means to fix it - I just shouldn't have to.
 

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znel52

Senior Member
For those who think screens don't just crack, they do.My screen cracked and was never dropped. And it has been in an OtterBox since day 3 (early November). From the pics you can see the corner of the so called "drop" somehow didn't manage to even scratch or mark up the OtterBox. Google has a problem - either there is a manufacturing defect in the brand new Corning Gorilla Victus glass, a seating problem with the glass on the phone, or the phone is not sufficiently rigid allowing the face to flex - all of which is a manufacturing or design defect and should be covered under warranty. I'm not trying to "cheat" to cover up my mistake. I have the means to fix it - I just shouldn't have to.
You clearly have a screen protector on that phone that is peeling up/cracked. I'm guessing the real screen under it is perfectly fine. Try again.
 

iRhyiku

Senior Member
Jan 23, 2011
1,268
394
Google Pixel 6 Pro
For those who think screens don't just crack, they do.My screen cracked and was never dropped. And it has been in an OtterBox since day 3 (early November). From the pics you can see the corner of the so called "drop" somehow didn't manage to even scratch or mark up the OtterBox. Google has a problem - either there is a manufacturing defect in the brand new Corning Gorilla Victus glass, a seating problem with the glass on the phone, or the phone is not sufficiently rigid allowing the face to flex - all of which is a manufacturing or design defect and should be covered under warranty. I'm not trying to "cheat" to cover up my mistake. I have the means to fix it - I just shouldn't have to.

That is a badly applied screen protector, no wonder that screen protector cracked.
 

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  • 15
    fake news. you can tell they dropped their phones hence why the pictures are showing cracks on the corners
    5
    For those who think screens don't just crack, they do.My screen cracked and was never dropped. And it has been in an OtterBox since day 3 (early November). From the pics you can see the corner of the so called "drop" somehow didn't manage to even scratch or mark up the OtterBox. Google has a problem - either there is a manufacturing defect in the brand new Corning Gorilla Victus glass, a seating problem with the glass on the phone, or the phone is not sufficiently rigid allowing the face to flex - all of which is a manufacturing or design defect and should be covered under warranty. I'm not trying to "cheat" to cover up my mistake. I have the means to fix it - I just shouldn't have to.
    You clearly have a screen protector on that phone that is peeling up/cracked. I'm guessing the real screen under it is perfectly fine. Try again.
    5
    fake news. you can tell they dropped their phones hence why the pictures are showing cracks on the corners
    For those who think screens don't just crack, they do.My screen cracked and was never dropped. And it has been in an OtterBox since day 3 (early November). From the pics you can see the corner of the so called "drop" somehow didn't manage to even scratch or mark up the OtterBox. Google has a problem - either there is a manufacturing defect in the brand new Corning Gorilla Victus glass, a seating problem with the glass on the phone, or the phone is not sufficiently rigid allowing the face to flex - all of which is a manufacturing or design defect and should be covered under warranty. I'm not trying to "cheat" to cover up my mistake. I have the means to fix it - I just shouldn't have to.
    5
    For those who think screens don't just crack, they do.My screen cracked and was never dropped. And it has been in an OtterBox since day 3 (early November). From the pics you can see the corner of the so called "drop" somehow didn't manage to even scratch or mark up the OtterBox. Google has a problem - either there is a manufacturing defect in the brand new Corning Gorilla Victus glass, a seating problem with the glass on the phone, or the phone is not sufficiently rigid allowing the face to flex - all of which is a manufacturing or design defect and should be covered under warranty. I'm not trying to "cheat" to cover up my mistake. I have the means to fix it - I just shouldn't have to.

    That is a badly applied screen protector, no wonder that screen protector cracked.
    4

    Pixel 6 and Pixel 6 Pro owners are reporting "spontaneous" screen cracks​

    BY SCOTT SCRIVENS

    message-141783058-1950794926484896906.jpg


    IMG-20211129-WA0000.jpg


    1640179477609.png

    message-141476541-14257129672718798860.jpg


    Another reported example (Source)

    message-141794205-16510693040948238291.jpg


    message-141794205-16510693040948240146.jpg

    A cracking phone in more ways than one​

    In an ideal world, expensive tech products would all be perfect right out of the gate and we'd never have to report on any issues. Sadly, that's not the world we live in, and every device will have the odd problem. Google's Pixel 6 and Pixel 6 Pro are no stranger to this — the latest unfortunate defect relates to the display. Several owners have reported cracks appearing on the front glass of their new Google phones, and they're at a loss when it comes to explaining why.

    Numerous bewildered Pixel owners have taken to Reddit and Google's support forum to express their displeasure, with reports stretching back a couple of months. The more expensive Pixel 6 Pro, with its curved glass screen, is at fault in the majority of cases, but the regular Pixel 6 is also implicated by some. Both phones are built using Gorilla Glass Victus front and back, which is said to be the toughest phone glass on the market. This hasn't stopped units from developing cracks, with most examples starting in the corners of the display or from one of the sides. Using a case or screen protector doesn't seem to make this any more or less likely to happen.


    1640179606586.png


    Examples taken by Pixel owners (Source)

    Spontaneous screen cracks like this aren't uncommon in smartphones, and they usually stem from a small manufacturing defect that causes pressure to build up in the display glass that eventually gives in and splits. Dramatic changes in temperature can also be a cause. It's more likely that there was simply a bad batch of Pixels that went out with a particular hardware fault, rather than this being a problem that every phone might face. So there's little reason to worry if you own a Pixel 6 and this hasn't yet happened to you yet. If it has, you're sadly just very unlucky since it probably affects a minuscule percentage of all the Pixels out there.

    1640179649782.png

    Examples taken by Pixel owners (Source)

    From reading the customer complaints, it doesn't appear that the company has yet acknowledged this as a manufacturing defect — instead, the company line appears to be that these display cracks are the fault of the owners and that it isn't an issue that will be covered by the warranty. "Screens don't just crack" was the Google response reported by one disgruntled customer. This means they are having to shell out for screen replacement repairs themselves. Some are also finding that carrier insurance claims will only replace the entire phone at additional cost rather than just the screen, which is understandably very frustrating.

    According to some reports, Google has said it is actively investigating the issue, so we hope they'll provide more clarity for owners and potentially free replacements if it's confirmed that there's a manufacturing defect to blame. With this many reports, it seems unlikely that user error is at fault.


    We've reached out to Google for comment and will add any statement we get to this post.