Question Google Pixel 6 Pro "Spontaneous" Screen Cracks

[LLStarks]

For the regular Pixel 6, I've already broken 2 protectors. Usually just minor chips along the edge that spread.

At least T-Mobile will reinstall for free with my protection plan when I don't feel like buying protectors in bulk to do it myself.

I've never cracked or stress fractured an actual screen even when I've tried. Cases and protectors do their job when used properly.

 

[HokansonInSandy]

You clearly have a screen protector on that phone that is peeling up/cracked. I'm guessing the real screen under it is perfectly fine. Try again.

Yes there is a film screen protector on the screen. I don't like them, but it was the only thing available when I got the phone in November. It was applied properly. The screen cracked underneath the film. I have left the film on because it is holding the screen together and allows the phone to still be used. Once again neither the film protector or the OtterBox show any sign of physical abuse. And I stand by my claim that it was not dropped. My theory is that the phone chassis is not sufficiently rigid allowing the phone to flex which in turn cracks the glass. How else would you explain cracks while the phone is in a pocket when Corning touts the glass as able to withstand a 2m drop. If you look at the cracks in my photos and many of the others that owners have submitted you see the same pattern - a tiny shattering at the corner and hairline cracks running diagonal. The diagonal cracking makes me think the phone flexed. Getting a big phone out of pocket will cause some torque and pressure. I'm not saying that a phone dropped on a corner couldn't cause the same pattern, but if this was just caused by standard dropping/abuse, I would expect to see more examples of many breakage patterns with damage originating in different locations.

 

[shiftr182]

Yes there is a film screen protector on the screen. I don't like them, but it was the only thing available when I got the phone in November. It was applied properly. The screen cracked underneath the film. I have left the film on because it is holding the screen together and allows the phone to still be used. Once again neither the film protector or the OtterBox show any sign of physical abuse. And I stand by my claim that it was not dropped. My theory is that the phone chassis is not sufficiently rigid allowing the phone to flex which in turn cracks the glass. How else would you explain cracks while the phone is in a pocket when Corning touts the glass as able to withstand a 2m drop. If you look at the cracks in my photos and many of the others that owners have submitted you see the same pattern - a tiny shattering at the corner and hairline cracks running diagonal. The diagonal cracking makes me think the phone flexed. Getting a big phone out of pocket will cause some torque and pressure. I'm not saying that a phone dropped on a corner couldn't cause the same pattern, but if this was just caused by standard dropping/abuse, I would expect to see more examples of many breakage patterns with damage originating in different locations.

Not to discredit you, but the bend test Jerryrigeverything did does not show any apparent weakness in the chassis. You can see it here (around 4:58)

I don't know if there are just some bad batches out there or what. I have seen posts on reddit of people that had the phone for only a couple days and wake up with a "random crack" across the screen. Part of me thought that it might be Gorilla Glass Victus, but there aren't very many reports of broken glass with other phones that use it.

 

[skimminstones]

Used to manage a mobile phone shop a few years ago and it was amazingly coincidental that every Monday we would get people coming in with their phones that the screen has cracked for no reason.

Obviously it had nothing to do with people being out on the weekend and having a few drinks before dropping their phone, no it was clearly always a manufacturing fault.

 

[CaptainStuhl]

Used to manage a mobile phone shop a few years ago and it was amazingly coincidental that every Monday we would get people coming in with their phones that the screen has cracked for no reason.

Obviously it had nothing to do with people being out on the weekend and having a few drinks before dropping their phone, no it was clearly always a manufacturing fault.

Have you taken the time to do some proper research on how many people actually report cracked screens on the Pixel 6? If it was peoples fault, you would see the same amount of reports on any other smartphone! But its absolutely unique to the Pixel 6 & 6 pro.
EVEN IF the Pixel 6 was manufactured properly (which for sure is not the case) -come on.., tons of advertisement on how indestructable Gorilla Glass Victus is supposed to be and then it breaks on people after a few days.
And the last thing I will ever understand is why people even defend companies like Google. {Mod edit}

 

[Matterhorn]

The new gorilla glass is really tough. I haven't used a screen protector in a long time. I don't put sharp metal objects in my pocket with the phone.

 

[roirraW "edor" ehT]

The new gorilla glass is really tough. I haven't used a screen protector in a long time. I don't put sharp metal objects in my pocket with the phone.

Not tough enough to keep a few folks in this P6P section from breaking their screen anyway.

 

[96carboard]

Have you taken the time to do some proper research on how many people actually report cracked screens on the Pixel 6? If it was peoples fault, you would see the same amount of reports on any other smartphone! But its absolutely unique to the Pixel 6 & 6 pro.
EVEN IF the Pixel 6 was manufactured properly (which for sure is not the case) -come on.., tons of advertisement on how indestructable Gorilla Glass Victus is supposed to be and then it breaks on people after a few days.
And the last thing I will ever understand is why people even defend companies like Google.

Nothing is indestructible and everything that is made will be broken by people.

 

[skimminstones]

Have you taken the time to do some proper research on how many people actually report cracked screens on the Pixel 6? If it was peoples fault, you would see the same amount of reports on any other smartphone! But its absolutely unique to the Pixel 6 & 6 pro.
EVEN IF the Pixel 6 was manufactured properly (which for sure is not the case) -come on.., tons of advertisement on how indestructable Gorilla Glass Victus is supposed to be and then it breaks on people after a few days.
And the last thing I will ever understand is why people even defend companies like Google. {Mod edit}

No i havent, im not that petty frankly and happy to just enjoy my gadget.

 

[Dragon Kumera]

Those look all dropped.

Use nano liquid screen protector.

I dropped my phone by accident and from sink to glass solid scale and no damage at all. Though I do have a case that covers over the screen to though it kinda opened on the fall.

I am using pixel 6 pro 512gb if anyone was wondering

 

[vwood2121]

I know a lot of think all of these cracks are BS It happened to mine 2 days ago. I had just answered a text from my wife. So I know the screen was perfectly fine I put it into my sweatpants pocket while I was sitting on the couch 3 minutes later I pulled it out to reply to another text and there was a crack from the top left of the screen all the way to the bottom right. My Pixel 6 pro has never been dropped and been in a case with a zagg screen protector since I took it out of the box. I do have a picture before I took it to uBreakiFix because I'm going to send it to Google It will not let upload it here because it's saying the file is too large

 

[Lughnasadh]

I know a lot of think all of these cracks are BS It happened to mine 2 days ago. I had just answered a text from my wife. So I know the screen was perfectly fine I put it into my sweatpants pocket while I was sitting on the couch 3 minutes later I pulled it out to reply to another text and there was a crack from the top left of the screen all the way to the bottom right. My Pixel 6 pro has never been dropped and been in a case with a zagg screen protector since I took it out of the box. I do have a picture before I took it to uBreakiFix because I'm going to send it to Google It will not let upload it here because it's saying the file is too large

Oh crap. Sorry to hear that.

 

[Scottay5150]

LOL, the same concept in the cycling repair community. I was just riding along...

Those cracks are from an impact. No phone manufacturer should be responsible for user error.

xxxxx
Mod Edit: Message edited.

 

[gpvecchi]

My opinion is that the screen glass is very thin (the effect of the tap on it sounds like on thin material), and I suppose it's not very resistant to twisting/bending

 

[janehull]

Was shooting 4K video. Camera stopped working at 21 mins and notification said it was too hot. Had been holding it by the edge. When I touched the back and screen it was unbelievably hot.
Set it to hi def and cooled it off with spit and removed case.
It finished the show.
Next day shot the same show, case off, and hi def. It got hot but didn't **** down.
Friend with P6P was recording as well. His phone didn't heat appreciably and was in a a Spigen case the whole time.
We both noticed screen cracks after the event. We each have 2 cracks. One on the upper left, curved, half inch from the edge slight curve towards 4 o'clock. The other 3/4 in from upper right corner away from sides similar size and shape but heading towards 7 o'clock.
Corners intact. Never dropped. Never been colder than 60F never hotter than 74F.
Not user error
Not dropped.
Not everyone lies just b/c someone thinks other people have. Odd that it happened to two phones at the same time.
Other similarity buth Spigen cases though different models.
At least I learned not to call Google yet.
FWIW, this phone lives, alone, in my left hand pocket in double knit, loose pants. No purse. No back pocket. No jeans

Several Google Pixel 6 & 6 Pro owners reporting screen cracking randomly

Google Pixel 6 and Pixel 6 Pro users say that their phone's screen is cracking randomly without any physical impact.

piunikaweb.com

 

[wugga3]

Pretty sure that those corner cracks are deliberate/drop damage. Many people that destroy their phone want a free new one, so they claim a "defect".

Of course it's entirely possible that some cases here are indeed caused by a defect - Phones these days are crammed to the top with stuff and since materials expand/decrease in size when they get colder/hotter, some cracks/damages might be caused even without user interaction - but it's hard to differentiate and find out the freeloaders that lie.

I did a bit of research on the topic and it seems that if tempered glass "randomly" explodes/cracks, usually the entire glass gets damaged/breaks, as you can see here.

I tried to find some genuine people on reddit that suffered these random glass going kaput problems, and the ones I found confirm my assumption

https://www.reddit.com/r/gadgets/comments/2mpyfv
Pictures of Samsung Galaxy S20 Ultra users that reported the camera glass shattering also experienced these "grand scale" breaks because of a weakpoint.

Examples

So I'd say these two phones here linked in this thread are probably fakenews, but then again I am not an expert and their stories might be genuine.

I'm no ballistics expert but that looks shot to me!!!