Google Return Service, how was your experience?

[Jmaniac55]

My screen just flashes and won't turn on, so I called and got approved for a replacement, but they said the overall return time is between 10-14 days

Has anyone had to get a replacement from Google yet? If so, How was your experience with the whole process?

 

[RLPSZ]

Currently working on getting a replacement from them. They're saying the same thing. Otherwise, customer support has been responsive. Though they are going to send a refurbished one instead of brand new even though I have to return mine due to a manufacturer defect :/

 

[jaben2]

I got my replacement in 2 days. I just had to return mine within 14 days

 

[mlin]

Got a replacement for my wife's pixel. Talked to Google on Thursday evening had the phone Tuesday afternoon. Overall good experience.

 

[M9guy]

Got a replacement for my wife's pixel. Talked to Google on Thursday evening had the phone Tuesday afternoon. Overall good experience.

Did you receive a new one ? Some list they received a new one in box with all accessories, then many others list bad experiences having to wait 4 weeks after they receive their phone and sending the refurbished replacement using smartpost or the slowest cheapest ship method.

 

[Krzychu23]

i received mine in 2 days, brand new

 

[sykoj82]

Same here, I need to return it to Google, said my speaker crackles at high volume. So they bought it, now k have to turn this phone in, and most likely getting a refurbished one. Hope it works!

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