Google store canceled my order

[mrwicked]

So, I place my order on the 4th for Pixel XL 128g in black using Google financing option. Order was successful, so I thought. Never got a confirmation email or anything. After submitting the page landed on order history with "Canceled" in the header. Login to sysnchrony and all my available credit is gone and there is a pending payment for the amount of the whole order. Fast fw to today, still same pending amount..a rep at google finance tell me that it shows approved and I should contact google store to get shipment info and what not.

Google store has no history of my order and keep insisting I used the wrong email to place the order haha wtf ever. They can't find any damn trace of it. No trace of it in my order history either. So guess I'm not getting the Pixel!!

 

[92slammer]

I went through the same thing....Google finance still says it's pending. Google doesn't show anything.

 

[mrwicked]

I went through the same thing....Google finance still says it's pending. Google doesn't show anything.

Were you able to reorder? Even if I ever get to reorder looks like they are out of stock for XL anyways.

 

[92slammer]

Not with Google finance. I went ahead and just put it on my credit card. I tried Google finance again yesterday and it was declined because of the pending charge.

 

[mrwicked]

Gotcha. I'm going do the same once the XL is back to stock.

 

[mrwicked]

Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.

 

[92slammer]

Got email from Google explaining that they had some technical difficulties on some orders, mine being one. Anyways, got $100 off promo code for my reorder when its back in stock.

same here

 

[hutzdani]

What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.

What number do i call to check they have my order now ?

 

[mrwicked]

What number did you guys call, i originally ordered a 32GB Very Sliver and the payment got blocked due to my banks fraud protection so i unblocked my card with my bank and now it sits at pending.

What number do i call to check they have my order now ?

I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.

Sent from my 2PS64 using Tapatalk

 

[hutzdani]

I used the chat feature on the Google store. The chat agent then scheduled a call back to me from a higher level. When they called, their number didn't even show on phone. I called them back from the help feature chat or call. Don't remember the number off hand though.

Sent from my 2PS64 using Tapatalk

Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices

 

[mrwicked]

Thanks I found it in the end, every things fine with my order seems the pending status is just their HOLD until they pack and ship devices

Well that's good to hear. Hope the XL 128 comes back in stock soon so I can reorder.

Sent from my 2PS64 using Tapatalk

 

[fineazbro]

wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back

 

[Tungsten c]

Can you please post the link to order thanks

 

[Virus1x]

wish they start shipping already only have 5days left to return my iphone 7+ for refund, oh well i guess ill sell it on swappa hopefully ill get all my money back

Return it go a few days without a phone.

 

[beepFTW]

I was a victim of this as well. I called and was told that if I were to cancel my new XL 128gb pre-order and reorder with the promo code, I would have to wait likely another month before I receive the phone. I decided against it, but the rep was cool and added a ton of notes to my account so when I activate it, ill get some sort of credit towards my Fi account to compensate. He also confirmed that my device would def ship on the 21st.

 

[sick_DMP]

My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....

 

[sitnlow4life]

My order was cancelled and the Google store is saying due to financial issues on my end but, the full amount was removed from my bank account (I purchased using the pay now option using my bank card which I used to purchase the Nexus 6 and 6P) . Google is still trying to tell me that my bank didnt approve the purchase but, you can clearly see the purchase amount has been paid to "Purchase authorization Google Devices" and yet, Im being told a different story from the Google support team. Cant ask for a supervisor bc they just tell you that they can only escalate the issue and have someone get back to me. I definitely want some sort of credit or something given I have been a Google faithful for years and have been on the Fi network for a year now too....

Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .

Here we are 2 days later and nothing

Good luck

Look at my post for details

Sent from my Nexus 6P using XDA Premium HD app

 

[sick_DMP]

Same **** happened to me , got my call escalated to tier 2 support , was supposed to be contacted in 24-48 hrs .

Here we are 2 days later and nothing

Good luck

Look at my post for details

Sent from my Nexus 6P using XDA Premium HD app

yeah, i havent had any response at all. And I have sent multiple emails w/screenshots of my acct information showing the purchase of the "Google Devices" in my acct balance history. It even has my monthly payment to project Fi right above that so called "declined purchase" . So they somehow can automatically take payment for my Fi service, send me my Nexus 6P and my Fi sim cards not to mention my Google cardboard etc.... several things have been purchased through the same acct with NO issues, now all the sudden Im having a bunch of problems... be serious Google....