Google Support Sucks

[MiNoOo]

I had a problem with my Pixel 2XL after sinking it in water. It reboots every time I try to charge it. This is now day 3 and the phone is completely dry now with the same problem.

I contacted Google support by live chat, email and also Twitter .. it is three days now they could not fix the problem.

In the last time they decided that they will provide me with a replacement device however every time I place the order for the replacement device it gives me error

I contacted them again and they said they have corrected the technical issue and they reissued the placement order. The error happened 3-4 time where every time they say the problem got fixed go and try again.

Finally, the last thing they told me ( after three days ) they will not provide support from their US website since I recently located to UK. I have to reopen the case with UK team and go through the same process !!

This is rediclouis !!

The last thing @madebygoogle account in twitter promised that they will resolve the issue and I'm still waiting ..

Do you guys think they will do anything ?!
Any one with the same experience ?

Here is my original tweet. I'm providing updates as I have from them.

https://twitter.com/i_Ayman/status/1037819068059926528?s=19

 

[parakleet]

Sorry to hear that.

I have had nothing but positive experiences with google support.
Being in tech support at one time I can definitely understand your pain.
I can also understand the frustration being amplified by google issues.
**** happens
it will continue to happen.
accept that the issues will happen or live a frustrated life.

Either way it sounds like they are trying to work with you.
You just have to be talking to the right people from the right place at the the right time.

Which again is frustrating when dealing with a multi-national global corporation that should be universally capable of resolving the issue.

It does get better.

 

[MiNoOo]

Sorry to hear that.

I have had nothing but positive experiences with google support.
Being in tech support at one time I can definitely understand your pain.
I can also understand the frustration being amplified by google issues.
**** happens
it will continue to happen.
accept that the issues will happen or live a frustrated life.

Either way it sounds like they are trying to work with you.
You just have to be talking to the right people from the right place at the the right time.

Which again is frustrating when dealing with a multi-national global corporation that should be universally capable of resolving the issue.

It does get better.

I totally agree with every single word you mentioned. I always expect problems here or there and I'm kind of person who is tolerating with minor issues.

What frustrates me really is their lack of support Ayer a long long discussion with them and then referring me to another country (regardless of their intention to help me .. people were so nice but that was not enough to fix issues )

I hope they can fix it as soon as possible.

Thank is you again for your response

 

[fiffan86]

I had a problem with my Pixel 2XL after sinking it in water. It reboots every time I try to charge it. This is now day 3 and the phone is completely dry now with the same problem.

I contacted Google support by live chat, email and also Twitter .. it is three days now they could not fix the problem.

In the last time they decided that they will provide me with a replacement device however every time I place the order for the replacement device it gives me error

I contacted them again and they said they have corrected the technical issue and they reissued the placement order. The error happened 3-4 time where every time they say the problem got fixed go and try again.

Finally, the last thing they told me ( after three days ) they will not provide support from their US website since I recently located to UK. I have to reopen the case with UK team and go through the same process !!

This is rediclouis !!

The last thing @madebygoogle account in twitter promised that they will resolve the issue and I'm still waiting ..

Do you guys think they will do anything ?!
Any one with the same experience ?

Here is my original tweet. I'm providing updates as I have from them.

https://twitter.com/i_Ayman/status/1037819068059926528?s=19

The problem is you dropped it in water, even if it is dry now, it can still cause problems. I'm surprised google is going to replace it, assuming you told them you dropped it in water.

 

[infamousvincci]

The problem is you dropped it in water, even if it is dry now, it can still cause problems. I'm surprised google is going to replace it, assuming you told them you dropped it in water.

This is a user problem.

 

[MiNoOo]

Yes I told them about the water thing.
the device IP rating should allow for such water drop.

 

[TonikJDK]

Yes I told them about the water thing.
the device IP rating should allow for such water drop.

My son did exactly the same thing, dropped it into the ocean. Google sent him a new phone. Keep calling, wear them down.

 

[EeZeEpEe]

Was it salt water? If so, that can corrode metallic areas of you don't rinse it very well with fresh water.

https://youtu.be/kDXxM-mCWFg

Yes I told them about the water thing.
the device IP rating should allow for such water drop.

Sent from my Pixel 2 XL using Tapatalk

 

[MiNoOo]

My son did exactly the same thing, dropped it into the ocean. Google sent him a new phone. Keep calling, wear them down.

sure .. they will give me a new one .. it is a matter of time.

Was it salt water? If so, that can corrode metallic areas of you don't rinse it very well with fresh water.

https://youtu.be/kDXxM-mCWFg

Sent from my Pixel 2 XL using Tapatalk

no .. swimming pool .. it should be clean water

 

[Badger50]

sure .. they will give me a new one .. it is a matter of time.



no .. swimming pool .. it should be clean water

Chlorine is a bugger as well! :fingers-crossed:

 

[PuffDaddy_d]

sure .. they will give me a new one .. it is a matter of time.



no .. swimming pool .. it should be clean water

My Pixel 2 was splashed (not completely submerged) by some chlorinated pool water and started to shut down on its own an hour later. I checked the charging port and it was filled with some sort of grimey residue. I used a tooth pick to scrape out the grime and the phone worked flawlessly again.

As far as I can tell, the water caused any dust/lint inside the charging port to clump up, and the residual moisture in that clump was enough to cause the phone to shut down to protect itself. I'm not saying you had the same exact issue, but I felt it was worth mentioning for others who may come across this in the future.

 

[MiNoOo]

My Pixel 2 was splashed (not completely submerged) by some chlorinated pool water and started to shut down on its own an hour later. I checked the charging port and it was filled with some sort of grimey residue. I used a tooth pick to scrape out the grime and the phone worked flawlessly again.

As far as I can tell, the water caused any dust/lint inside the charging port to clump up, and the residual moisture in that clump was enough to cause the phone to shut down to protect itself. I'm not saying you had the same exact issue, but I felt it was worth mentioning for others who may come across this in the future.

honestly I knew that and I saw some inside the charging port.
i was afraid to clean it myself and cause any damages.

Then google would say it damage caused by the user not a water proof issue.