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Google wallet stuck at initializing your device?

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ticklemepinks

Senior Member
Feb 26, 2008
1,370
488
My wallet was working fine yesterday then I checked it and it said balance unavailable, so i reset it, now whenever I try to get it to restart or even restart the phone, it gets stuck at initializing your device, i'm hoping it's a server issue, but in not, google has to do something about this, this can't be cost effective for carriers to replace devices due to this issue. I did nothing to make this happen so getting it replaced doesn't solve much cuz i have no assurance that it isn't gonna happen again... this happen to anyone else?
 

ticklemepinks

Senior Member
Feb 26, 2008
1,370
488
yeah I finally went thru after 3+ of initializing, this is soooo buggy! i cleared my setting and not touching it until i actually know i'm gonna use it!
 
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tgrgrd00

Senior Member
Aug 27, 2010
381
98
New Orleans
I'm getting unable to contact server. So I'm thinking it is something on their end. I'm sure it will be back up soon.

Sent from my EVO using Tapatalk 2
 

megabiteg

Senior Member
Apr 13, 2010
1,139
236
USA
Give it a few days, too many people subscribing or signing in to the service at the same time, servers might be up to their knees with requests (not that servers are people lol, but you guys should get the comment)

Sent from my EVO using Tapatalk 2
 

snick8467

Senior Member
May 16, 2008
62
4
Plano,Tx
i called customer service. it's been down atleast 5 hours as i write this. They told me that "provisioning is down" and "cards are suspended". Sylvester claimed to be the training rep there, but couldn't tell me what that really meant, and said he had no other updates and couldn't say if it was a planned outage. I asked about transferring my money away from google wallet. he had to check with someone and came back and told me if i could give him my id, then he could have my money transferred in 30 to 45 days....

I asked if there was someone he could call to try and get an update. he said there was noone to call.

I asked how i would have been notified of this outage. he said google would email me...well i don't have an email...he said it's because google hasn't sent one.

guess the lesson here is don't rely on google wallet.
 

skyheli

Senior Member
May 31, 2007
95
9
This Google Wallet system is broke. This BETA crap needs to stop. I am still waiting on $40 dollars from getting a Nexus. They need to get it together.
 

akodoreign

Senior Member
Jun 17, 2010
255
15
i called customer service. it's been down atleast 5 hours as i write this. They told me that "provisioning is down" and "cards are suspended". Sylvester claimed to be the training rep there, but couldn't tell me what that really meant, and said he had no other updates and couldn't say if it was a planned outage. I asked about transferring my money away from google wallet. he had to check with someone and came back and told me if i could give him my id, then he could have my money transferred in 30 to 45 days....

I asked if there was someone he could call to try and get an update. he said there was noone to call.

I asked how i would have been notified of this outage. he said google would email me...well i don't have an email...he said it's because google hasn't sent one.

guess the lesson here is don't rely on google wallet.

I'm in this boat as well. I loaded 50 on wallet last Thursday. Was going to be my lunch allowance for the next 2 weeks. Now I go hungry today, and have to pack some PBJ for the rest of the work week. *sigh*
 

andrusk

Senior Member
Aug 6, 2010
154
16
Chandler, AZ
I as well reset my wallet app this morning (in preparation for rooting) and now I'm stuck at "initializing your device". I really don't like this, it makes me uneasy. You would think google of all people would have the resources setup to deal with an influx of traffic.

I love google wallet and I hope they straighten these issues out.
 

NissanNick

Senior Member
Jun 12, 2011
471
29
Don't sweat it... The same thing happened to me... I was going to unroot and exchange the phone but then the next morning I thought I would give it one more try and it worked fine... I would give it a day.

Sent from my EVO using xda premium
 

johamsandwich

Senior Member
Jun 7, 2010
127
18
Glad to know that I'm not the only one having this issue. I tried resetting in preparation for rooting, but it got stuck at 99%, then it restarted. Ever since I haven't gotten it past initialization. D:
 

Kidromulous

Senior Member
Feb 1, 2011
1,106
298
Durham N.C.
Perhaps they're trying to put a stop this insecure element thing. Lets hope they realized it could potentially keep a lot of people from using wallet

Sent from my EVO using Tapatalk 2
 

snick8467

Senior Member
May 16, 2008
62
4
Plano,Tx
Still broken, support still has no clue. I asked them about the transaction that says "sent" but i don't see any record for...they had to check.

tried to buy food overnight with the app, says sent, but the store never got it. had to pay with my real card. money network says if after 3 days it's still being held, to call back for a dispute.


horrible horrible tech support....
 

ticklemepinks

Senior Member
Feb 26, 2008
1,370
488
wayyyyy too buggy for me, and if it come back online and all our secure elements are borked, they are gonna had a huge issue!
 
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scottspa74

Senior Member
Apr 3, 2009
9,150
3,123
everett
Just did reset on wallet cuz about to root and hangs in 99%. Damn. What to do? :confused:

sent from my Evo LTE, usually.
 

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  • 8
    I found a workarround, this worked for me and hope it helps others!

    Go into build.prop and change these values:

    ro.product.model=
    ro.product.device=

    to both equal this: GT-I9300

    This makes your phone look like the Sprint galaxy nexus.

    Reboot your phone and try to open wallet!

    You may have to clear google wallet settings, I had to uninstall wallet and reinstall it after the build.prop change.

    Hit the thanks button if this helped!

    -------------- PS --------------

    The reason I tried this is because I heard Google temporarily blocked the HTC EVO 4G LTE from accessing Google Wallet. I don't know the exact reason why, but this seems to work at least for now.
    5
    I found a workarround, this worked for me and hope it helps others!

    Go into build.prop and change these values:

    ro.product.model=
    ro.product.device=

    to both equal this: GT-I9300

    This makes your phone look like the Sprint galaxy nexus.

    Reboot your phone and try to open wallet!

    You may have to clear google wallet settings, I had to uninstall wallet and reinstall it after the build.prop change.

    Hit the thanks button if this helped!

    -------------- PS --------------

    The reason I tried this is because I heard Google temporarily blocked the HTC EVO 4G LTE from accessing Google Wallet. I don't know the exact reason why, but this seems to work at least for now.

    DUDES! It totally worked. I will be trying a transaction in a few minutes and reporting back. I was sick over this, worried about secure element. I got stuck at 99% resetting the app and eventually had to reboot.

    I did what you suggested and it activated, and my $100.21 was still in the prepaid card no problem. Here's EXACTLY what I did to keep out of the unsupported device also:

    EDIT: REQUIRES ROOT ACCESS (but not HTC UNLOCK, which I do not have)

    -Enable SuperSU
    -Use ES File Explorer for root explorer (Settings->Root Explorer, give Superuser permission when asked) -> Mount File System (writable)
    -Edit build.prop in /system folder as described above (make a backup also so you can revert after activation!)
    -Disable root explorer in ES File Explorer
    -Disable SuperSU in SuperSU settings
    -Clear data for Wallet in Settings->Apps
    -Reboot
    -Open Wallet, log in
    -Add prepaid card
    -Close Wallet
    -Go to Android Settings->Apps->Downloaded->Wallet and force stop (hoping to keep it from knowing about the next step which is enable SuperSU to revert build.prop and keep away unsupported device message.)
    -Enable SuperSU
    -ES File Explorer -> Root Explorer -> Mount System
    -In /system folder replace build.prop with the backup I made (or just undo the changes manually if you like.)
    -Disable Root Explorer
    -Disable SuperSU
    -Reboot
    -Open Wallet and verify operation
    -Profit!

    Sorry if this is jumbled, have to get to work but excited that it is fixed and hopefully by reverting build.prop no strange behavior will result!

    Thanks again jkt97401!
    4
    "htc_jewel is the new GT-I9300"

    find both (2 different) ro.product.model and one ro.product.device, 3 lines in 3 different places, and make them all say htc_jewel.

    force stop wallet
    clear cache & data
    reboot

    don't worry about disabling su or anything.

    works for at least some of us so far as of right now.

    Edit: @k-wow for the top quote, @aFoodStampBaby for the fix.

    Sent from my htc_jewel using xda premium
    2
    My wallet was working fine yesterday then I checked it and it said balance unavailable, so i reset it, now whenever I try to get it to restart or even restart the phone, it gets stuck at initializing your device, i'm hoping it's a server issue, but in not, google has to do something about this, this can't be cost effective for carriers to replace devices due to this issue. I did nothing to make this happen so getting it replaced doesn't solve much cuz i have no assurance that it isn't gonna happen again... this happen to anyone else?
    2
    Wallet just put an update up in the play store. I installed update and Google Wallet finally opened up. Looks like it fixed the initialization issue.

    I'm at the set up screen instead of initializing screen. Download it now!