[GUIDE] Continuous restart / bootloop fix for Philips Android TV with Wipe Data Tool

[ovso]

Use this tool in connection to:
*Get rid of cyclic spontaneous reboots of your Philips Android TV...
*Recover your Philips Android TV in case you get continuous boot-loops, where Philips and/or Android logo does not even show up...
*Stop your Philips Android TV to wake up spontaneously from stand-by mode...
*Delete all data and refresh TV's android system

Part A - Wiping Data (All data/apps/settings will be deleted):

1. Unplug the power cord from the power outlet.
2. Press and hold arrow "Down" on the joypad at the back of the TV.
3. Afterwards re-plug the TV to the power outlet, wait 10 seconds and enter "Android System Recovery" mode. Please not that on some models of Philips Android TV's joypad does not trigger "Android System Recovery" therefore use ADB command: adb reboot recovery (help)
4. Download ZIP file containing "WipeDataTool.upg" to your PC and unzip it to the root of USB drive.
5. It is recommended to disconnect all other USB devices from the TV.
6. Connect USB drive with a prepared file to the TV.
7. Select the menu item "Apply update from external storage" with up/down buttons on remote control and start the "WipeDataTool.upg".
8. Wait until you see the recovery menu again with confirmation message "WipeData completed".
9. Use remote control to select "Reboot system now". TV needs to boot into the operating mode.
Warning! If the TV will continue to restart, contact your local Philips technical support to further address your Philips Android TV issue

Part B - Reinstall TV (All data/apps/settings will be deleted):

1. Reinstall the device via Setup - General Settings - Reinstall TV
2. Select "Yes".
3. After displaying initial settings on TV screen, remove the power cord from the outlet for 10-15 minutes.

List of Android Philips TV's with chassis QV15.1E LA (See label on the rear panel of the TV):

43PUK7100 / 12, 43PUS7100 / 12, 43PUS7100 / 60, 43PUS7150 / 12, 48PUS7600 / 12, 48PUS7600 / 60, 49PUK7100 / 12, 49PUK7150 / 12, 49PUS7100 / 12, 49PUS7100 / 60, 49PUS7150 / 12, 49PUS7150 / 60, 49PUS7170 / 12, 49PUS7180 / 12, 55PUK7100 / 12, 55PUK7150 / 12, 55PUS7100 / 12, 55PUS7100 / 60, 55PUS7150 / 12, 55PUS7150 / 60 , 55PUS7170 / 12, 55PUS7180 / 12, 55PUS7600 / 12, 55PUS7600 / 60, 55PUS8700 / 12, 55PUS8700 / 60, 65PUK7120 / 12, 65PUS7120 / 12, 65PUS7120 / 60, 65PUS7600 / 12, 65PUS7600 / 60, 65PUS8700 / 12, 65PUS8700 / 60

List of Android Philips TV's with chassis QV14.1E LA (See label on the rear panel of the TV):

48PFS8109 / 12, 55PFS8109 / 12, 55PUS8809 / 12, 48PFS8109 / 60, 55PFS8109 / 60, 55PUS8809 / 60, 48PFS8159 / 12, 55PFS8159 / 12, 55PUS8909C / 12, 48PFS8159 / 60, 55PFS8159 / 60, 55PUS9109 / 12, 48PFS8209 / 12, 55PFS8209 / 12, 55PUS9109 / 60, 48PFS8209 / 60, 55PFS8209 / 60, 65PUS9109 / 12, 49PUK7909 / 12, 55PFS9999 / 12 65PUS9109 / 60, 49PUS7909 / 12, 55PUS7909 / 12, 65PUS9809 / 12, 49PUS7909 / 60, 55PUS7909 / 60, 65PUS9809 / 60

List of Android Philips TV's with chassis QM15.2E LA (See label on the rear panel of the TV):

32PFH5500 / 88, 40PFT6550 / 12, 50PUT6400 / 12, 32PFH6500 / 88, 40PUH6400 / 88, 50PUT6400 / 60, 32PFK5500 / 12, 40PUK6400 / 12, 55PFH5500 / 88, 32PFK6500 / 12, 40PUT6400 / 12, 55PFK5500 / 12, 32PFT5500 / 12, 40PUT6400 / 60, 55PFK6510 / 12, 32PFT5500 / 60, 48PFH5500 / 88, 55PFK6550 / 12, 32PFT6500 / 12, 48PFK5500 / 12 , 55PFK6570 / 12, 40PFH5500 / 88, 48PFT5500 / 12, 55PFT5500 / 12, 40PFH6510 / 88, 48PFT5500 / 60, 55PFT6510 / 12, 40PFH6550 / 88, 50PFH6510 / 88, 55PFT6510 / 60, 40PFK5500 / 12, 50PFH6550 / 88, 55PFT6550 / 12, 40PFK6510 / 12, 50PFK6510 / 12, 55PUH6400 / 88, 40PFK6550 / 12, 50PFK6550 / 12, 55PUK6400 / 12, 40PFK6560 / 12, 50PFK6570 / 12, 55PUT6400 / 12, 40PFK6570 / 12, 50PFT6510 / 12, 55PUT6400 / 60 , 40PFT5500 / 12, 50PFT6510 / 60, 65PFK6520 / 12, 40PFT5500 / 60, 50PFT6550 / 12, 65PFK6570 / 12, 40PFT6510 / 12, 50PUH6400 / 88, 65PFT6520 / 12, 40PFT6510 / 60, 50PUK6400 / 12, 65PFT6520 / 60

Other models of Philips Android TV

You can find Wipe Data Tool on your TV's filesystem in folder \etc\virgin
Download it to USB, rename it to "wipedatatool.upg" and you are good to go...

NOTE FOR SKEPTICS: Above guide and below attached files are made by Philips [TP Vision]. Additionally, UPG files are encrypted with unique key known only to the manufacturer confirming their originality. . .

SOURCE: Philips Support website - Russia (благодарю/Thanks for great tool)

DEC2020: Links for all ZIP files below:

wipedatatool QV15.1ELA.zip

uloz.to

wipedatatool QV14.1ELA.zip

uloz.to

wipedatatool QM15.2ELA.zip

uloz.to

 

[dfani511]

hello , I have Philips S231C4AFD/00 and I need to enter in recovery to wipe it, but I don't know it has some touch buttons , i tried button down + plug in with charger , it power but no recovery , can you help me please?

 

[ovso]

hello , I have Philips S231C4AFD/00 and I need to enter in recovery to wipe it, but I don't know it has some touch buttons , i tried button down + plug in with charger , it power but no recovery , can you help me please?

This is though question as there is no service manual for your device available online.
If I am in your shoes, I would be trying different combinations of the "press+hold" buttons during booting.
I would also try to connect to the device from PC via ADB using Micro-USB (Mini-A) at the back to see whether the device is listed...

 

[dfani511]

This is though question as there is no service manual for your device available online.
If I am in your shoes, I would be trying different combinations of the "press+hold" buttons during booting.
I would also try to connect to the device from PC via ADB using Micro-USB (Mini-A) at the back to see whether the device is listed...

should I use a keyboard or only the buttons from touchpad ?

 

[ovso]

should I use a keyboard or only the buttons from touchpad ?

I would use ONLY buttons directly on device. Keep in mind that you may have to keep button(s) pressed for longer period of time (roughly up to minute). Start step by step with individual buttons and than logical combinations of two etc.

 

[xonv717]

Doesn't work on 40PFH5500

Anyone successful on on 40PFH5500? I trying this about half hour (power cord, joystick) but tv won't boot to recovery mode, just android OS is restarting :/.
Software v. QM152E_000.005.210.000 (bugly version finally removed by philips from support site ).

 

[ovso]

Anyone successful on on 40PFH5500? I trying this about half hour (power cord, joystick) but tv won't boot to recovery mode, just android OS is restarting :/.
Software v. QM152E_000.005.210.000 (bugly version finally removed by philips from support site ).

Many users ran into the same problem on updated QM152E firmware...
For now you can enter recovery mode via ADB command from you PC: adb reboot recovery
Hopefully TP Vision developers will re-enable recovery mode for QM15.2E LA chassis in the future firmware updates via joypad again...

 

[flrazvan]

Many users ran into the same problem on updated QM152E firmware...
For now you can enter recovery mode via ADB command from you PC: adb reboot recovery
Hopefully TP Vision developers will re-enable recovery mode for QM15.2E LA chassis in the future firmware updates via joypad again...

Thanks it works like that. Very simple now to put into recovery via adb.

 

[flrazvan]

Thanks it works like that. Very simple now to put into recovery via adb.

Issue with restart was aolved but the lag on audio still there on my 40pfh5500 .

 

[ovso]

Issue with restart was aolved but the lag on audio still there on my 40pfh5500 .

Happy to hear that restarts are solved. Audio lag is known issue reported by users for example here. Philips claims, that they will release new firmware for your TV during upcoming week, so I hope they will fix your issue. I am happy that I do not own TV with QM15.2E LA chassis...

 

[quazar666]

Last week, a new firmware version was released that should fix this issue according to the philips helpdesk. Updated Today, so far so good! Ver:000.005.234.010 28apr2016.

Update: a factory reset was necessary after the update to get rid of the random reset. No random reboots since (12h and counting)

 

[ovso]

Last week, a new firmware version was released that should fix this issue according to the philips helpdesk. Updated Today, so far so good! Ver:000.005.234.010 28apr2016.

If yes, that would be than only solved for chassis QM15.2E LA, but other chassis are still likely to be affected...

 

[GasperG]

Question, is this any different than reinstalling TV from menu? I have constant reboots, but after a minute or two, so I have enough time to choose reinstall TV from menu. I did it that way like 5 times and still have issues.

Will try this guide anyway latter today when I'm home, but I thought I ask anyway.

 

[ovso]

Question, is this any different than reinstalling TV from menu? I have constant reboots, but after a minute or two, so I have enough time to choose reinstall TV from menu. I did it that way like 5 times and still have issues.

Will try this guide anyway latter today when I'm home, but I thought I ask anyway.

This is different than TV re-installation. This will basically, clear all cache data even from system apps. After TV re-install cache of system apps already contains 'bloatware' data responsible for restarts...

 

[GasperG]

This is different than TV re-installation. This will basically, clear all cache data even from system apps. After TV re-install cache of system apps already contains 'bloatware' data responsible for restarts...

Great news, thanks. I hope I can avoid taking TV to service 50 km away.

 

[ovso]

Great news, thanks. I hope I can avoid taking TV to service 50 km away.

This little utility fixed our TV during the 2 weeks waiting time for Philips service (just around Easter). My wife was so happy she could watch her tv-novela stuff Anyways, give us a feedback here if it worked for you...

 

[GasperG]

Call me stupid, but how do I enter recovery mode, is it possible only with ADB on QM15.2E? How can I connect it as there are only normal USB (Type-A?) plugs on the back of the TV? Non-standard cable?

 

[ovso]

Call me stupid, but how do I enter recovery mode, is it possible only with ADB on QM15.2E? How can I connect it as there are only normal USB (Type-A?) plugs on the back of the TV? Non-standard cable?

Yep, via ADB command: adb reboot recovery ,since certain firmware version...

 

[GasperG]

Still problems with reboot into recovery. I enabled developer mode on TV (click "Build" 7x times), I enabled USB debugging, enabled unknown sources ...

Connected USB type-A M/M in any of the 3 ports on TV with no luck, there was even no sound "ding" when I hocked it up. Also tried with micro USB from Windows 10 tablet to TV, no luck. "ADB devices" returned none. I tried the same setup on my Android phone and I could connect with ADB straight away.

Suggestions?

 

[ovso]

Still problems with reboot into recovery. I enabled developer mode on TV (click "Build" 7x times), I enabled USB debugging, enabled unknown sources ...

Connected USB type-A M/M in any of the 3 ports on TV with no luck, there was even no sound "ding" when I hocked it up. Also tried with micro USB from Windows 10 tablet to TV, no luck. "ADB devices" returned none. I tried the same setup on my Android phone and I could connect with ADB straight away.

Suggestions?

Philips Android TV does not support USB OTG connections, therefore only way to connect to ADB is over wifi.. TV will be listed as emulator.
Use command: adb connect 192.168.1.2 (this is your TV's IP address) , than: adb shell and you are good to go...