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[GUIDE] Continuous restart / bootloop fix for Philips Android TV with Wipe Data Tool

Did this Wipe Data Tool solve restart / bootloop issue on your Philips Android TV?

  • Yes, It did work!

    Votes: 19 32.2%
  • No, still same issue...

    Votes: 40 67.8%

  • Total voters
    59
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adnsahin

New member
Feb 25, 2021
1
0
[QUOTE = "aj123123, gönderi: 83027705, üye: 10945885"]
Yardım!



Bu benim başıma geldi bir philips 49PUS6401 / 12 var - hangi silme aracını kullanmalıyım
[/ALINTI]
thanks
 

usbuzzer

New member
Dec 25, 2020
3
0
Hi guys. I’m stuck in the loop with my 43PUS6501 from 2016.

Timeline:
1. It got stuck around 1 year ago, wipedatatool helped, I turned the wifi off and it’s been working great with my Apple TV with Android 8 onboard.
2. I upgraded to the latest firmware, tried out wifi, still causing problems (tv automatically restarting), so switched it off, and everything was fine.
3. One month ago I turned the wifi on, it restarted after a few minutes, and it’s stuck in the loop ever since.

I’m pretty sure wifi is the problem and turning it off forever would solve the issue. But I can’t fix the loop this time.

Things I’ve tried:
1. Wipedatatools and alternatives from different sources. Some got aborted, others worked and were successful. Changed nothing, still in the loop.
2. Installing different versions od software from Toengel’s site via „Update with SD card”. Installations were successful, but the firmware version stayed the same.
3. Upgrade_tool for four different firmwares (two Android 7s, two 8s). All of them successful, firmware version changed, but the loop has not been fixed.
3. Wipdedatatools after changing the software, no changes,

Is there anything left for me to try? I was thinking about downgradig to Android 6 or 5, but I can’t find upgrade_tools for them and it also doesn’t seem like different versions of software change anything. Another thing was to try disconnecting the network card physically inside the tv, but I’m not sure it’s possible and if it would be of any help. Any other ideas? :(

Thanks from the mountain!

Hi again, wanted to follow up on my efforts.

I found one more upgrade_loader (on top of those from @Toengel) allowing me to downgrade to Android 5.1 (QM163E_U_0.1.15.15 – Date: 2016/08/12). This one gave me some progress - TV was able to boot up and I can navigate it for about 10-15 seconds. After that, it shuts down and gets into bootloop again. It gets to launch every 5-10 times. I managed to turn off wi-fi, but it didn't help.

It's weird cause it doesn't have any problem running for long minutes during recovery updates or installing new software after. That's what makes me think it's not a problem of running for too long or something.

Do you think it might be a motherboard malfunctioning? Or maybe I could try something else? I'm running out of ideas how to fix this from the software perspective :(

PS. I'm attaching the upgrade_loader mentioned, maybe it'll help somebody.

Update: haha, waiting for the file to upload itself, the TV finally booted up and didn't shut down! I don't know if it matters, but i switched off Wi-Fi, Wi-Fi Smart Screen and reseted network settings. Fingers crossed that it'll stay this way!
 

Attachments

  • Service_QM163E_upgrade_loader.zip
    1.1 GB · Views: 157

speedson

Senior Member
Oct 10, 2016
176
30
my own little microcosmos
Hi again, wanted to follow up on my efforts.

I found one more upgrade_loader (on top of those from @Toengel) allowing me to downgrade to Android 5.1 (QM163E_U_0.1.15.15 – Date: 2016/08/12). This one gave me some progress - TV was able to boot up and I can navigate it for about 10-15 seconds. After that, it shuts down and gets into bootloop again. It gets to launch every 5-10 times. I managed to turn off wi-fi, but it didn't help.

It's weird cause it doesn't have any problem running for long minutes during recovery updates or installing new software after. That's what makes me think it's not a problem of running for too long or something.

Do you think it might be a motherboard malfunctioning? Or maybe I could try something else? I'm running out of ideas how to fix this from the software perspective :(

PS. I'm attaching the upgrade_loader mentioned, maybe it'll help somebody.

Update: haha, waiting for the file to upload itself, the TV finally booted up and didn't shut down! I don't know if it matters, but i switched off Wi-Fi, Wi-Fi Smart Screen and reseted network settings. Fingers crossed that it'll stay this way!
why you try a Firmware that is close to 5 years outdatet? that makes no sense in specially cause the newest is

QM163E_U_0.26.70.1–Date: 2021/03/03 from march this year.

download from

follow the instructions how to install new firmware

format a usb-stick or a external usb hdd (yes it works with a external usb-HDD...testet by myself) in FAT
download the actually fw and extract the autorun-xxxxxxxxxxx.upg
put the autorun-xxxxxxxxxx.upg into the root of the usb-stick/usb-hdd
unplug the Tv from Power---wait 15-30 seconds before plugin the power again....during wait put the stick/hdd into the usb-1-port (the black one)
now after power on the Tv the update starts automatically
if the software-Update is finish you can doing the initial Setup
now the Tv should work well and do what he should do.
there is no need to use any other tool like stupid Wipetool or something else. Cause the Data Partition will getting wiped during software Update


if something will not work after that process like it should. You can also write the Philips-Support on the Philips Homepage and ask them for help. But i dont think that the Mainboard is the reason for Problems. But hey who knows without take a direct loook into the Tv and make some measurements with multimeter/voltmeter^^

good luck

solong
speedson🤘🙃🤘
 

janos666

Senior Member
Jan 25, 2007
59
9
Hi!
According to your experience, could this solve a Philips 55PUS7101/12 Android TV which does not boot?
It switches on, but no picture, only backlight and the LED keeps flashing.
The TV is not here yet and i am not sure that i will accept it if there is something else.
If it may work, which version of wipe data tool do i need?
Thanks in advance!
 

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  • 9
    Use this tool in connection to:
    *Get rid of cyclic spontaneous reboots of your Philips Android TV...
    *Recover your Philips Android TV in case you get continuous boot-loops, where Philips and/or Android logo does not even show up...
    *Stop your Philips Android TV to wake up spontaneously from stand-by mode...
    *Delete all data and refresh TV's android system


    Part A - Wiping Data (All data/apps/settings will be deleted):
    1. Unplug the power cord from the power outlet.
    2. Press and hold arrow "Down" on the joypad at the back of the TV.
    3. Afterwards re-plug the TV to the power outlet, wait 10 seconds and enter "Android System Recovery" mode. Please not that on some models of Philips Android TV's joypad does not trigger "Android System Recovery" therefore use ADB command: adb reboot recovery (help)
    4. Download ZIP file containing "WipeDataTool.upg" to your PC and unzip it to the root of USB drive.
    5. It is recommended to disconnect all other USB devices from the TV.
    6. Connect USB drive with a prepared file to the TV.
    7. Select the menu item "Apply update from external storage" with up/down buttons on remote control and start the "WipeDataTool.upg".
    8. Wait until you see the recovery menu again with confirmation message "WipeData completed".
    9. Use remote control to select "Reboot system now". TV needs to boot into the operating mode.
    Warning! If the TV will continue to restart, contact your local Philips technical support to further address your Philips Android TV issue

    Part B - Reinstall TV (All data/apps/settings will be deleted):
    1. Reinstall the device via Setup - General Settings - Reinstall TV
    2. Select "Yes".
    3. After displaying initial settings on TV screen, remove the power cord from the outlet for 10-15 minutes.

    List of Android Philips TV's with chassis QV15.1E LA (See label on the rear panel of the TV):
    43PUK7100 / 12, 43PUS7100 / 12, 43PUS7100 / 60, 43PUS7150 / 12, 48PUS7600 / 12, 48PUS7600 / 60, 49PUK7100 / 12, 49PUK7150 / 12, 49PUS7100 / 12, 49PUS7100 / 60, 49PUS7150 / 12, 49PUS7150 / 60, 49PUS7170 / 12, 49PUS7180 / 12, 55PUK7100 / 12, 55PUK7150 / 12, 55PUS7100 / 12, 55PUS7100 / 60, 55PUS7150 / 12, 55PUS7150 / 60 , 55PUS7170 / 12, 55PUS7180 / 12, 55PUS7600 / 12, 55PUS7600 / 60, 55PUS8700 / 12, 55PUS8700 / 60, 65PUK7120 / 12, 65PUS7120 / 12, 65PUS7120 / 60, 65PUS7600 / 12, 65PUS7600 / 60, 65PUS8700 / 12, 65PUS8700 / 60

    List of Android Philips TV's with chassis QV14.1E LA (See label on the rear panel of the TV):
    48PFS8109 / 12, 55PFS8109 / 12, 55PUS8809 / 12, 48PFS8109 / 60, 55PFS8109 / 60, 55PUS8809 / 60, 48PFS8159 / 12, 55PFS8159 / 12, 55PUS8909C / 12, 48PFS8159 / 60, 55PFS8159 / 60, 55PUS9109 / 12, 48PFS8209 / 12, 55PFS8209 / 12, 55PUS9109 / 60, 48PFS8209 / 60, 55PFS8209 / 60, 65PUS9109 / 12, 49PUK7909 / 12, 55PFS9999 / 12 65PUS9109 / 60, 49PUS7909 / 12, 55PUS7909 / 12, 65PUS9809 / 12, 49PUS7909 / 60, 55PUS7909 / 60, 65PUS9809 / 60

    List of Android Philips TV's with chassis QM15.2E LA (See label on the rear panel of the TV):
    32PFH5500 / 88, 40PFT6550 / 12, 50PUT6400 / 12, 32PFH6500 / 88, 40PUH6400 / 88, 50PUT6400 / 60, 32PFK5500 / 12, 40PUK6400 / 12, 55PFH5500 / 88, 32PFK6500 / 12, 40PUT6400 / 12, 55PFK5500 / 12, 32PFT5500 / 12, 40PUT6400 / 60, 55PFK6510 / 12, 32PFT5500 / 60, 48PFH5500 / 88, 55PFK6550 / 12, 32PFT6500 / 12, 48PFK5500 / 12 , 55PFK6570 / 12, 40PFH5500 / 88, 48PFT5500 / 12, 55PFT5500 / 12, 40PFH6510 / 88, 48PFT5500 / 60, 55PFT6510 / 12, 40PFH6550 / 88, 50PFH6510 / 88, 55PFT6510 / 60, 40PFK5500 / 12, 50PFH6550 / 88, 55PFT6550 / 12, 40PFK6510 / 12, 50PFK6510 / 12, 55PUH6400 / 88, 40PFK6550 / 12, 50PFK6550 / 12, 55PUK6400 / 12, 40PFK6560 / 12, 50PFK6570 / 12, 55PUT6400 / 12, 40PFK6570 / 12, 50PFT6510 / 12, 55PUT6400 / 60 , 40PFT5500 / 12, 50PFT6510 / 60, 65PFK6520 / 12, 40PFT5500 / 60, 50PFT6550 / 12, 65PFK6570 / 12, 40PFT6510 / 12, 50PUH6400 / 88, 65PFT6520 / 12, 40PFT6510 / 60, 50PUK6400 / 12, 65PFT6520 / 60

    Other models of Philips Android TV
    You can find Wipe Data Tool on your TV's filesystem in folder \etc\virgin
    Download it to USB, rename it to "wipedatatool.upg" and you are good to go...
    wipedatatool.jpg


    NOTE FOR SKEPTICS: Above guide and below attached files are made by Philips [TP Vision]. Additionally, UPG files are encrypted with unique key known only to the manufacturer confirming their originality. . .

    SOURCE: Philips Support website - Russia (благодарю/Thanks for great tool)

    DEC2020: Links for all ZIP files below:
    2
    I feel really dumb but i can't connect to my 40PFT5500 through adb via wifi. It says (all the time):
    List of devices attached
    192.168.0.117:5555 offline
    Make sure you:
    1. Enable "developer settings" first
    2. Also enable "USB debugging" under Developer options (in terminal emulator use ADB command: am start --user 0 -n com.android.settings/.DevelopmentSettings )
    3. Use ADB Total Commander plugin to make your life easier
    4. You are good to go...
    adb%2Btc.png
    2
    Has Anyone a wipe Data Tool for 55PUS7181/12 Android 6.0? My TV has a Bootloop, but i have no Wipe Data in Recovery Menü.
    Only Reboot, wipe cache and install Zip from SD Card.
    Best Regards

    Here you are, all files from \etc\virgin from my 55pus7181 6.0
    1
    On Philips 5500, connection over TCP with ADB worked with no problem, did reboot to recovery, wipedatatool was succesfull.

    ... but sadly it didn't work for me, after couple of minutes it did high pitched noise with full volume and restared, must be a hardware issue or something. I took to service and just hope they will repair it, because I'm hearing bad things from others.

    In the boot recovery menu I had an additional option not in the image in the first post. Cash Cleanup, or something like that, I did run but it didn't solve the problem.
    1
    Hi,

    I just linked the upgrade_loader for TPM1013E in my firmware archiv: https://toengel.net/philipsblog/firmware-archiv/

    [email protected]

    I can't thank you enough!!
    My screens back up and running again and I'm absolutely over the moon with!
    Plus the upgrade_loader's update has made my TV so much faster than it used to be so thats an extra :)