[GUIDE] Continuous restart / bootloop fix for Philips Android TV with Wipe Data Tool

[adnsahin]

[QUOTE = "aj123123, gönderi: 83027705, üye: 10945885"]
Yardım!



Bu benim başıma geldi bir philips 49PUS6401 / 12 var - hangi silme aracını kullanmalıyım
[/ALINTI]
thanks

 

[usbuzzer]

Hi guys. I’m stuck in the loop with my 43PUS6501 from 2016.

Timeline:
1. It got stuck around 1 year ago, wipedatatool helped, I turned the wifi off and it’s been working great with my Apple TV with Android 8 onboard.
2. I upgraded to the latest firmware, tried out wifi, still causing problems (tv automatically restarting), so switched it off, and everything was fine.
3. One month ago I turned the wifi on, it restarted after a few minutes, and it’s stuck in the loop ever since.

I’m pretty sure wifi is the problem and turning it off forever would solve the issue. But I can’t fix the loop this time.

Things I’ve tried:
1. Wipedatatools and alternatives from different sources. Some got aborted, others worked and were successful. Changed nothing, still in the loop.
2. Installing different versions od software from Toengel’s site via „Update with SD card”. Installations were successful, but the firmware version stayed the same.
3. Upgrade_tool for four different firmwares (two Android 7s, two 8s). All of them successful, firmware version changed, but the loop has not been fixed.
3. Wipdedatatools after changing the software, no changes,

Is there anything left for me to try? I was thinking about downgradig to Android 6 or 5, but I can’t find upgrade_tools for them and it also doesn’t seem like different versions of software change anything. Another thing was to try disconnecting the network card physically inside the tv, but I’m not sure it’s possible and if it would be of any help. Any other ideas?

Thanks from the mountain!

Hi again, wanted to follow up on my efforts.

I found one more upgrade_loader (on top of those from @Toengel) allowing me to downgrade to Android 5.1 (QM163E_U_0.1.15.15 – Date: 2016/08/12). This one gave me some progress - TV was able to boot up and I can navigate it for about 10-15 seconds. After that, it shuts down and gets into bootloop again. It gets to launch every 5-10 times. I managed to turn off wi-fi, but it didn't help.

It's weird cause it doesn't have any problem running for long minutes during recovery updates or installing new software after. That's what makes me think it's not a problem of running for too long or something.

Do you think it might be a motherboard malfunctioning? Or maybe I could try something else? I'm running out of ideas how to fix this from the software perspective

PS. I'm attaching the upgrade_loader mentioned, maybe it'll help somebody.

Update: haha, waiting for the file to upload itself, the TV finally booted up and didn't shut down! I don't know if it matters, but i switched off Wi-Fi, Wi-Fi Smart Screen and reseted network settings. Fingers crossed that it'll stay this way!

 

[speedson]

Hi again, wanted to follow up on my efforts.

I found one more upgrade_loader (on top of those from @Toengel) allowing me to downgrade to Android 5.1 (QM163E_U_0.1.15.15 – Date: 2016/08/12). This one gave me some progress - TV was able to boot up and I can navigate it for about 10-15 seconds. After that, it shuts down and gets into bootloop again. It gets to launch every 5-10 times. I managed to turn off wi-fi, but it didn't help.

It's weird cause it doesn't have any problem running for long minutes during recovery updates or installing new software after. That's what makes me think it's not a problem of running for too long or something.

Do you think it might be a motherboard malfunctioning? Or maybe I could try something else? I'm running out of ideas how to fix this from the software perspective

PS. I'm attaching the upgrade_loader mentioned, maybe it'll help somebody.

Update: haha, waiting for the file to upload itself, the TV finally booted up and didn't shut down! I don't know if it matters, but i switched off Wi-Fi, Wi-Fi Smart Screen and reseted network settings. Fingers crossed that it'll stay this way!

why you try a Firmware that is close to 5 years outdatet? that makes no sense in specially cause the newest is

QM163E_U_0.26.70.1–Date: 2021/03/03 from march this year.

download from

Support-Seite für Philips Ultraflacher 4K-Fernseher powered by Android TV™ 43PUS6501/12 aufrufen

Registrieren Sie Ihr Produkt, oder suchen Sie nach Bedienungsanleitungen, Tipps und Tricks sowie Downloads für Ihr Produkt Philips Ultraflacher 4K-Fernseher powered by Android TV™ 43PUS6501/12. Wir helfen Ihnen immer gerne.

www.philips.de

follow the instructions how to install new firmware

format a usb-stick or a external usb hdd (yes it works with a external usb-HDD...testet by myself) in FAT
download the actually fw and extract the autorun-xxxxxxxxxxx.upg
put the autorun-xxxxxxxxxx.upg into the root of the usb-stick/usb-hdd
unplug the Tv from Power---wait 15-30 seconds before plugin the power again....during wait put the stick/hdd into the usb-1-port (the black one)
now after power on the Tv the update starts automatically
if the software-Update is finish you can doing the initial Setup
now the Tv should work well and do what he should do.
there is no need to use any other tool like stupid Wipetool or something else. Cause the Data Partition will getting wiped during software Update


if something will not work after that process like it should. You can also write the Philips-Support on the Philips Homepage and ask them for help. But i dont think that the Mainboard is the reason for Problems. But hey who knows without take a direct loook into the Tv and make some measurements with multimeter/voltmeter^^

good luck

solong
speedson

 

[janos666]

Hi!
According to your experience, could this solve a Philips 55PUS7101/12 Android TV which does not boot?
It switches on, but no picture, only backlight and the LED keeps flashing.
The TV is not here yet and i am not sure that i will accept it if there is something else.
If it may work, which version of wipe data tool do i need?
Thanks in advance!

 

[Abminash]

Hi again, wanted to follow up on my efforts.

I found one more upgrade_loader (on top of those from @Toengel) allowing me to downgrade to Android 5.1 (QM163E_U_0.1.15.15 – Date: 2016/08/12). This one gave me some progress - TV was able to boot up and I can navigate it for about 10-15 seconds. After that, it shuts down and gets into bootloop again. It gets to launch every 5-10 times. I managed to turn off wi-fi, but it didn't help.

It's weird cause it doesn't have any problem running for long minutes during recovery updates or installing new software after. That's what makes me think it's not a problem of running for too long or something.

Do you think it might be a motherboard malfunctioning? Or maybe I could try something else? I'm running out of ideas how to fix this from the software perspective

PS. I'm attaching the upgrade_loader mentioned, maybe it'll help somebody.

Update: haha, waiting for the file to upload itself, the TV finally booted up and didn't shut down! I don't know if it matters, but i switched off Wi-Fi, Wi-Fi Smart Screen and reseted network settings. Fingers crossed that it'll stay this way!

Please help me can it work with Philip 65pfl5504/f7?

 

[HTomiHU]

Hy everybody
Can they help me? Which wipetool need me for my tv recovery? The type is: 65pus9104/12.
Thank you!

 

[arda-elektronik]

mrhaba 49PUS7101/12 QQ16.3E LA Kurtarma Yazılımı Varmı Teşekkürler.

 

[challou47]

hallo i have philips 48pus7600/12 qv151e . im trying to install a fermware from recovery mode but i have these problem g -no file contextsunmount of cache failed -1 device or resource buzy
-unmont of /cache failed (-1): device or resource buzy
i do wipedata tools and the same problem and i have dowgrade to older fermware still same problem tv shows the logo philips and then goes dark about adb i cant connect to tv from adb need to be actevated from devloper menu . can somone help me ??

 

[Cylon69]

Hi!
I've got a 42PUS7809/12, which has the same reboot loop problems. Sometimes the TV works fine for three days or suddenly its functioning corrupts and starts a reboot loop.
CSM has always showed a continuous "splash error" (code 065).

Sometime we manage to exit the loop by knocking its back or the top and bottom sides of the frame.
No update has solved the problem. I even got that my reselles replaced the TV with another one (same model), butafter some months it suffered the same problems.

Is there any data wipe tool for my model and chassys (Qm14.3E LA) ?

Is there any solution for the reboot loops?

Thanks

 

[blagu]

@Toengel Hi, I cant find upgrade loader for my model 55PUS8503 / 12 - TPM18.1E: https://toengel.net/philipsblog/2018/01/24/philips-2018-die-8503-ultra-hd-tv-serie-mit-android-tv/

I can only find upgrade loader for TPM171E , but as I said mine says TPM18.1E on the back. What is confusing though is that when I look at the firmware history for my model, the list only shows "TPM171E _".

So I'm a bit confused and I dont want to brick my TV with the wrong file.

Should there be upgrade loaders for TPM18.1E as well or do I go with the TPM171E listed on the site?

 

[Toengel]

Hi,

TPM171E = Firmware for 2017/18 TVs
TPM18.1E = Chassis for 2018 TVs

Toengel@Alex

 

[blagu]

Hi,

TPM171E = Firmware for 2017/18 TVs
TPM18.1E = Chassis for 2018 TVs

Toengel@Alex

Ah okay. Appreciate the help!

 

[MrSantoso]

Use this tool in connection to:
*Get rid of cyclic spontaneous reboots of your Philips Android TV...
*Recover your Philips Android TV in case you get continuous boot-loops, where Philips and/or Android logo does not even show up...
*Stop your Philips Android TV to wake up spontaneously from stand-by mode...
*Delete all data and refresh TV's android system

Part A - Wiping Data (All data/apps/settings will be deleted):

1. Unplug the power cord from the power outlet.
2. Press and hold arrow "Down" on the joypad at the back of the TV.
3. Afterwards re-plug the TV to the power outlet, wait 10 seconds and enter "Android System Recovery" mode. Please not that on some models of Philips Android TV's joypad does not trigger "Android System Recovery" therefore use ADB command: adb reboot recovery (help)
4. Download ZIP file containing "WipeDataTool.upg" to your PC and unzip it to the root of USB drive.
5. It is recommended to disconnect all other USB devices from the TV.
6. Connect USB drive with a prepared file to the TV.
7. Select the menu item "Apply update from external storage" with up/down buttons on remote control and start the "WipeDataTool.upg".
8. Wait until you see the recovery menu again with confirmation message "WipeData completed".
9. Use remote control to select "Reboot system now". TV needs to boot into the operating mode.
Warning! If the TV will continue to restart, contact your local Philips technical support to further address your Philips Android TV issue

Part B - Reinstall TV (All data/apps/settings will be deleted):

1. Reinstall the device via Setup - General Settings - Reinstall TV
2. Select "Yes".
3. After displaying initial settings on TV screen, remove the power cord from the outlet for 10-15 minutes.

List of Android Philips TV's with chassis QV15.1E LA (See label on the rear panel of the TV):

43PUK7100 / 12, 43PUS7100 / 12, 43PUS7100 / 60, 43PUS7150 / 12, 48PUS7600 / 12, 48PUS7600 / 60, 49PUK7100 / 12, 49PUK7150 / 12, 49PUS7100 / 12, 49PUS7100 / 60, 49PUS7150 / 12, 49PUS7150 / 60, 49PUS7170 / 12, 49PUS7180 / 12, 55PUK7100 / 12, 55PUK7150 / 12, 55PUS7100 / 12, 55PUS7100 / 60, 55PUS7150 / 12, 55PUS7150 / 60 , 55PUS7170 / 12, 55PUS7180 / 12, 55PUS7600 / 12, 55PUS7600 / 60, 55PUS8700 / 12, 55PUS8700 / 60, 65PUK7120 / 12, 65PUS7120 / 12, 65PUS7120 / 60, 65PUS7600 / 12, 65PUS7600 / 60, 65PUS8700 / 12, 65PUS8700 / 60

List of Android Philips TV's with chassis QV14.1E LA (See label on the rear panel of the TV):

48PFS8109 / 12, 55PFS8109 / 12, 55PUS8809 / 12, 48PFS8109 / 60, 55PFS8109 / 60, 55PUS8809 / 60, 48PFS8159 / 12, 55PFS8159 / 12, 55PUS8909C / 12, 48PFS8159 / 60, 55PFS8159 / 60, 55PUS9109 / 12, 48PFS8209 / 12, 55PFS8209 / 12, 55PUS9109 / 60, 48PFS8209 / 60, 55PFS8209 / 60, 65PUS9109 / 12, 49PUK7909 / 12, 55PFS9999 / 12 65PUS9109 / 60, 49PUS7909 / 12, 55PUS7909 / 12, 65PUS9809 / 12, 49PUS7909 / 60, 55PUS7909 / 60, 65PUS9809 / 60

List of Android Philips TV's with chassis QM15.2E LA (See label on the rear panel of the TV):

32PFH5500 / 88, 40PFT6550 / 12, 50PUT6400 / 12, 32PFH6500 / 88, 40PUH6400 / 88, 50PUT6400 / 60, 32PFK5500 / 12, 40PUK6400 / 12, 55PFH5500 / 88, 32PFK6500 / 12, 40PUT6400 / 12, 55PFK5500 / 12, 32PFT5500 / 12, 40PUT6400 / 60, 55PFK6510 / 12, 32PFT5500 / 60, 48PFH5500 / 88, 55PFK6550 / 12, 32PFT6500 / 12, 48PFK5500 / 12 , 55PFK6570 / 12, 40PFH5500 / 88, 48PFT5500 / 12, 55PFT5500 / 12, 40PFH6510 / 88, 48PFT5500 / 60, 55PFT6510 / 12, 40PFH6550 / 88, 50PFH6510 / 88, 55PFT6510 / 60, 40PFK5500 / 12, 50PFH6550 / 88, 55PFT6550 / 12, 40PFK6510 / 12, 50PFK6510 / 12, 55PUH6400 / 88, 40PFK6550 / 12, 50PFK6550 / 12, 55PUK6400 / 12, 40PFK6560 / 12, 50PFK6570 / 12, 55PUT6400 / 12, 40PFK6570 / 12, 50PFT6510 / 12, 55PUT6400 / 60 , 40PFT5500 / 12, 50PFT6510 / 60, 65PFK6520 / 12, 40PFT5500 / 60, 50PFT6550 / 12, 65PFK6570 / 12, 40PFT6510 / 12, 50PUH6400 / 88, 65PFT6520 / 12, 40PFT6510 / 60, 50PUK6400 / 12, 65PFT6520 / 60

Other models of Philips Android TV

You can find Wipe Data Tool on your TV's filesystem in folder \etc\virgin
Download it to USB, rename it to "wipedatatool.upg" and you are good to go...

NOTE FOR SKEPTICS: Above guide and below attached files are made by Philips [TP Vision]. Additionally, UPG files are encrypted with unique key known only to the manufacturer confirming their originality. . .

SOURCE: Philips Support website - Russia (благодарю/Thanks for great tool)

DEC2020: Links for all ZIP files below:

wipedatatool QV15.1ELA.zip

uloz.to

wipedatatool QV14.1ELA.zip

uloz.to

wipedatatool QM15.2ELA.zip

uloz.to

i have the same problem, and i will try this way. I hope this method works

 

[blagu]

Hi,

TPM171E = Firmware for 2017/18 TVs
TPM18.1E = Chassis for 2018 TVs

Toengel@Alex

Btw the first upgrade loader in the list for TPM171E, doesnt seem to work. Ive tried everything and the download fails mid way.

• TPM171E _ 107.001.136.003 – Date: 2020/12/07 (Upgrade_Loader)

But I downloaded a later one and it TV seems to work now. Just wondering, should I now download the latest software update for this? OTA or via USB.

Thanks for the help

 

[Toengel]

Hi,

I just downloaded the file - it worked for me.

Toengel@Alex

 

[blagu]

Hi,

I just downloaded the file - it worked for me.

Toengel@Alex

Huh weird, I tried different browsers and even tried to download it with my phone and it always fails midway.

But yeah sorry for the questions, but can I now download the newest actual software update for this either OTA or via USB? Or only use the upgrade loader from now on?

 

[Toengel]

Hi,

you can update via OTA or USB.

Regarding the download - try to login first with a Microsoft account on any MS page (e.g. outlook.com) and then start the download.

Toengel@Alex

 

[rsner18]

Does anybody have a wipedatatool.upg for a Philips PUS7101? Can't find it on the list here. But when I use the other files it gives an error that it's unable to verify the update. Same happens when I download an update from the Philips website. Is it somehow possible to extract it from the update or take it from the tv? Not sure how I could connect my pc straight to the tv and going into the file directory.

 

[Toengel]

Hi,

you can try to install the latest upgrade_loader.pkg for this TV platform (QM163E). You can find everything in my TV archive section on my blog.

Toengel@Alex

 

[Dieguu]

Same problem with 32pfh5500_88 with QM152E_000.007.070.000 (Date published: 2018-09-10)

Anybody solve this problem?
I will try fix that with guide. finger crossing