[GUIDE] Continuous restart / bootloop fix for Philips Android TV with Wipe Data Tool

Did this Wipe Data Tool solve restart / bootloop issue on your Philips Android TV?

  • Yes, It did work!

    Votes: 20 31.3%
  • No, still same issue...

    Votes: 44 68.8%

  • Total voters
    64
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moborzymowska

New member
Mar 15, 2015
1
0
Samsung Galaxy Z Flip3
Hi!
I don't know somebody read this, but I try to repair my mother tv Philips 55PFS8209/12.(i am green in android tv 😅) I did factory reset from thread with WipeDataTool, and rebooting stopped. But now I have another problem. When I clicked home button to show some apps or change source then loading circle show up and after that nothing more - TV back to normal view. So I tried downgrade software but it wasn't help. I bought Mi Box S but now I can't change source from normal antenna television to Mi Box because it's still loading something when I clicked home button. Tomorrow I tried back to latest software, but I don't know where is the problem. Maybe somebody have the same problem?
 

nofu977

New member
Apr 2, 2022
1
0
Salam.Mən emmc dəyişmişəm və xarab emmcdən dump faylını çıxarıb yazdım logo yanıb sönür başqa işlək dump tapa bilmədim mənə kömək edə bilən varsa cox sevinərəm.Lazım olarsa əlavə ödənişdə edərəm.Model Philips 48PFS8109/60

Привет.Поменял emmc и скопировал файл дампа с битого emmc.Мигает логотип.Другого рабочего дампа найти не смог.Буду очень рад,если кто поможет.

MOD Edit:
Hello. I changed the emmc and copied the dump file from the broken emmc. The logo flashes. I couldn't find another working dump. I will be very happy if anyone can help me. Hello. Replaced emmc and copied the dam file with bit emmc. Likes the logo. Can't find another working dam. I will be very happy if anyone can help.
 
Last edited by a moderator:

StefBeumer

New member
May 13, 2022
1
0
Hi!
I don't know somebody read this, but I try to repair my mother tv Philips 55PFS8209/12.(i am green in android tv 😅) I did factory reset from thread with WipeDataTool, and rebooting stopped. But now I have another problem. When I clicked home button to show some apps or change source then loading circle show up and after that nothing more - TV back to normal view. So I tried downgrade software but it wasn't help. I bought Mi Box S but now I can't change source from normal antenna television to Mi Box because it's still loading something when I clicked home button. Tomorrow I tried back to latest software, but I don't know where is the problem. Maybe somebody have the same problem?
I have the same problem, did you find any solution?
 

KrX38

Member
Sep 27, 2019
5
0
Hi again, wanted to follow up on my efforts.

I found one more upgrade_loader (on top of those from @Toengel) allowing me to downgrade to Android 5.1 (QM163E_U_0.1.15.15 – Date: 2016/08/12). This one gave me some progress - TV was able to boot up and I can navigate it for about 10-15 seconds. After that, it shuts down and gets into bootloop again. It gets to launch every 5-10 times. I managed to turn off wi-fi, but it didn't help.

It's weird cause it doesn't have any problem running for long minutes during recovery updates or installing new software after. That's what makes me think it's not a problem of running for too long or something.

Do you think it might be a motherboard malfunctioning? Or maybe I could try something else? I'm running out of ideas how to fix this from the software perspective :(

PS. I'm attaching the upgrade_loader mentioned, maybe it'll help somebody.

Update: haha, waiting for the file to upload itself, the TV finally booted up and didn't shut down! I don't know if it matters, but i switched off Wi-Fi, Wi-Fi Smart Screen and reseted network settings. Fingers crossed that it'll stay this way!
Hello ,

I come back again because my PUS6561 goes in bootloops this night .... when my son try to activate the Wi-fi ( i was using ethernet only since my last bootloop year ago ) .

So i think you're right , turning on Wi-fi seems to be the problem , but you just can't turn off wi-fi ( it seems that if you do that after the first setting up of the telly , bootloop still occur ) .

What i've done to fix it again :
bootloop until recover mode appear => Flash firmware QM163E_U_0.26.70.1 ( it's the latest firmware for my telly , wich was already applied ) => when flash is done , unplug the telly for 1 hour ( i don't know why , but unplugging the telly just 10 or 15mn don't do the trick still bootloop ) => turn on telly , see ANDROID on screen ( Yay ! ) quick go to network settings and turning off ALL WI-FI associated settings . I've try reboot the telly and no bootlopp ( Yay 2 ! ) , watch netflix/youtube for at least 3 or 4 hours and no errors or black screen or telly goes bootloop ( Yay 3 ) . Turning OFF telly and turning on again => no bootloop , no error , no blackscreen , can go on netflix or hdmi sources without problems ( telly still hot ) .

I think something is causing a crash with one wi-fi settings but don't know why ...
 

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  • 10
    Use this tool in connection to:
    *Get rid of cyclic spontaneous reboots of your Philips Android TV...
    *Recover your Philips Android TV in case you get continuous boot-loops, where Philips and/or Android logo does not even show up...
    *Stop your Philips Android TV to wake up spontaneously from stand-by mode...
    *Delete all data and refresh TV's android system


    Part A - Wiping Data (All data/apps/settings will be deleted):
    1. Unplug the power cord from the power outlet.
    2. Press and hold arrow "Down" on the joypad at the back of the TV.
    3. Afterwards re-plug the TV to the power outlet, wait 10 seconds and enter "Android System Recovery" mode. Please not that on some models of Philips Android TV's joypad does not trigger "Android System Recovery" therefore use ADB command: adb reboot recovery (help)
    4. Download ZIP file containing "WipeDataTool.upg" to your PC and unzip it to the root of USB drive.
    5. It is recommended to disconnect all other USB devices from the TV.
    6. Connect USB drive with a prepared file to the TV.
    7. Select the menu item "Apply update from external storage" with up/down buttons on remote control and start the "WipeDataTool.upg".
    8. Wait until you see the recovery menu again with confirmation message "WipeData completed".
    9. Use remote control to select "Reboot system now". TV needs to boot into the operating mode.
    Warning! If the TV will continue to restart, contact your local Philips technical support to further address your Philips Android TV issue

    Part B - Reinstall TV (All data/apps/settings will be deleted):
    1. Reinstall the device via Setup - General Settings - Reinstall TV
    2. Select "Yes".
    3. After displaying initial settings on TV screen, remove the power cord from the outlet for 10-15 minutes.

    List of Android Philips TV's with chassis QV15.1E LA (See label on the rear panel of the TV):
    43PUK7100 / 12, 43PUS7100 / 12, 43PUS7100 / 60, 43PUS7150 / 12, 48PUS7600 / 12, 48PUS7600 / 60, 49PUK7100 / 12, 49PUK7150 / 12, 49PUS7100 / 12, 49PUS7100 / 60, 49PUS7150 / 12, 49PUS7150 / 60, 49PUS7170 / 12, 49PUS7180 / 12, 55PUK7100 / 12, 55PUK7150 / 12, 55PUS7100 / 12, 55PUS7100 / 60, 55PUS7150 / 12, 55PUS7150 / 60 , 55PUS7170 / 12, 55PUS7180 / 12, 55PUS7600 / 12, 55PUS7600 / 60, 55PUS8700 / 12, 55PUS8700 / 60, 65PUK7120 / 12, 65PUS7120 / 12, 65PUS7120 / 60, 65PUS7600 / 12, 65PUS7600 / 60, 65PUS8700 / 12, 65PUS8700 / 60

    List of Android Philips TV's with chassis QV14.1E LA (See label on the rear panel of the TV):
    48PFS8109 / 12, 55PFS8109 / 12, 55PUS8809 / 12, 48PFS8109 / 60, 55PFS8109 / 60, 55PUS8809 / 60, 48PFS8159 / 12, 55PFS8159 / 12, 55PUS8909C / 12, 48PFS8159 / 60, 55PFS8159 / 60, 55PUS9109 / 12, 48PFS8209 / 12, 55PFS8209 / 12, 55PUS9109 / 60, 48PFS8209 / 60, 55PFS8209 / 60, 65PUS9109 / 12, 49PUK7909 / 12, 55PFS9999 / 12 65PUS9109 / 60, 49PUS7909 / 12, 55PUS7909 / 12, 65PUS9809 / 12, 49PUS7909 / 60, 55PUS7909 / 60, 65PUS9809 / 60

    List of Android Philips TV's with chassis QM15.2E LA (See label on the rear panel of the TV):
    32PFH5500 / 88, 40PFT6550 / 12, 50PUT6400 / 12, 32PFH6500 / 88, 40PUH6400 / 88, 50PUT6400 / 60, 32PFK5500 / 12, 40PUK6400 / 12, 55PFH5500 / 88, 32PFK6500 / 12, 40PUT6400 / 12, 55PFK5500 / 12, 32PFT5500 / 12, 40PUT6400 / 60, 55PFK6510 / 12, 32PFT5500 / 60, 48PFH5500 / 88, 55PFK6550 / 12, 32PFT6500 / 12, 48PFK5500 / 12 , 55PFK6570 / 12, 40PFH5500 / 88, 48PFT5500 / 12, 55PFT5500 / 12, 40PFH6510 / 88, 48PFT5500 / 60, 55PFT6510 / 12, 40PFH6550 / 88, 50PFH6510 / 88, 55PFT6510 / 60, 40PFK5500 / 12, 50PFH6550 / 88, 55PFT6550 / 12, 40PFK6510 / 12, 50PFK6510 / 12, 55PUH6400 / 88, 40PFK6550 / 12, 50PFK6550 / 12, 55PUK6400 / 12, 40PFK6560 / 12, 50PFK6570 / 12, 55PUT6400 / 12, 40PFK6570 / 12, 50PFT6510 / 12, 55PUT6400 / 60 , 40PFT5500 / 12, 50PFT6510 / 60, 65PFK6520 / 12, 40PFT5500 / 60, 50PFT6550 / 12, 65PFK6570 / 12, 40PFT6510 / 12, 50PUH6400 / 88, 65PFT6520 / 12, 40PFT6510 / 60, 50PUK6400 / 12, 65PFT6520 / 60

    Other models of Philips Android TV
    You can find Wipe Data Tool on your TV's filesystem in folder \etc\virgin
    Download it to USB, rename it to "wipedatatool.upg" and you are good to go...
    wipedatatool.jpg


    NOTE FOR SKEPTICS: Above guide and below attached files are made by Philips [TP Vision]. Additionally, UPG files are encrypted with unique key known only to the manufacturer confirming their originality. . .

    SOURCE: Philips Support website - Russia (благодарю/Thanks for great tool)

    DEC2020: Links for all ZIP files below:
    2
    Hi guys. I’m stuck in the loop with my 43PUS6501 from 2016.

    Timeline:
    1. It got stuck around 1 year ago, wipedatatool helped, I turned the wifi off and it’s been working great with my Apple TV with Android 8 onboard.
    2. I upgraded to the latest firmware, tried out wifi, still causing problems (tv automatically restarting), so switched it off, and everything was fine.
    3. One month ago I turned the wifi on, it restarted after a few minutes, and it’s stuck in the loop ever since.

    I’m pretty sure wifi is the problem and turning it off forever would solve the issue. But I can’t fix the loop this time.

    Things I’ve tried:
    1. Wipedatatools and alternatives from different sources. Some got aborted, others worked and were successful. Changed nothing, still in the loop.
    2. Installing different versions od software from Toengel’s site via „Update with SD card”. Installations were successful, but the firmware version stayed the same.
    3. Upgrade_tool for four different firmwares (two Android 7s, two 8s). All of them successful, firmware version changed, but the loop has not been fixed.
    3. Wipdedatatools after changing the software, no changes,

    Is there anything left for me to try? I was thinking about downgradig to Android 6 or 5, but I can’t find upgrade_tools for them and it also doesn’t seem like different versions of software change anything. Another thing was to try disconnecting the network card physically inside the tv, but I’m not sure it’s possible and if it would be of any help. Any other ideas? :(

    Thanks from the mountain!

    Hi again, wanted to follow up on my efforts.

    I found one more upgrade_loader (on top of those from @Toengel) allowing me to downgrade to Android 5.1 (QM163E_U_0.1.15.15 – Date: 2016/08/12). This one gave me some progress - TV was able to boot up and I can navigate it for about 10-15 seconds. After that, it shuts down and gets into bootloop again. It gets to launch every 5-10 times. I managed to turn off wi-fi, but it didn't help.

    It's weird cause it doesn't have any problem running for long minutes during recovery updates or installing new software after. That's what makes me think it's not a problem of running for too long or something.

    Do you think it might be a motherboard malfunctioning? Or maybe I could try something else? I'm running out of ideas how to fix this from the software perspective :(

    PS. I'm attaching the upgrade_loader mentioned, maybe it'll help somebody.

    Update: haha, waiting for the file to upload itself, the TV finally booted up and didn't shut down! I don't know if it matters, but i switched off Wi-Fi, Wi-Fi Smart Screen and reseted network settings. Fingers crossed that it'll stay this way!
    2
    I feel really dumb but i can't connect to my 40PFT5500 through adb via wifi. It says (all the time):
    List of devices attached
    192.168.0.117:5555 offline
    Make sure you:
    1. Enable "developer settings" first
    2. Also enable "USB debugging" under Developer options (in terminal emulator use ADB command: am start --user 0 -n com.android.settings/.DevelopmentSettings )
    3. Use ADB Total Commander plugin to make your life easier
    4. You are good to go...
    adb%2Btc.png
    2
    Has Anyone a wipe Data Tool for 55PUS7181/12 Android 6.0? My TV has a Bootloop, but i have no Wipe Data in Recovery Menü.
    Only Reboot, wipe cache and install Zip from SD Card.
    Best Regards

    Here you are, all files from \etc\virgin from my 55pus7181 6.0
    1
    On Philips 5500, connection over TCP with ADB worked with no problem, did reboot to recovery, wipedatatool was succesfull.

    ... but sadly it didn't work for me, after couple of minutes it did high pitched noise with full volume and restared, must be a hardware issue or something. I took to service and just hope they will repair it, because I'm hearing bad things from others.

    In the boot recovery menu I had an additional option not in the image in the first post. Cash Cleanup, or something like that, I did run but it didn't solve the problem.