[GUIDE] Continuous restart / bootloop fix for Philips Android TV with Wipe Data Tool

Did this Wipe Data Tool solve restart / bootloop issue on your Philips Android TV?

  • Yes, It did work!

    Votes: 21 30.4%

  • No, still same issue...

    Votes: 48 69.6%
  • Total voters
    69
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ovso

ovso

Senior Member
Oct 10, 2015
344
222
Happiest City
Use this tool in connection to:
*Get rid of cyclic spontaneous reboots of your Philips Android TV...
*Recover your Philips Android TV in case you get continuous boot-loops, where Philips and/or Android logo does not even show up...
*Stop your Philips Android TV to wake up spontaneously from stand-by mode...
*Delete all data and refresh TV's android system

Part A - Wiping Data (All data/apps/settings will be deleted):
1. Unplug the power cord from the power outlet.
2. Press and hold arrow "Down" on the joypad at the back of the TV.
3. Afterwards re-plug the TV to the power outlet, wait 10 seconds and enter "Android System Recovery" mode. Please not that on some models of Philips Android TV's joypad does not trigger "Android System Recovery" therefore use ADB command: adb reboot recovery (help)
4. Download ZIP file containing "WipeDataTool.upg" to your PC and unzip it to the root of USB drive.
5. It is recommended to disconnect all other USB devices from the TV.
6. Connect USB drive with a prepared file to the TV.
7. Select the menu item "Apply update from external storage" with up/down buttons on remote control and start the "WipeDataTool.upg".
8. Wait until you see the recovery menu again with confirmation message "WipeData completed".
9. Use remote control to select "Reboot system now". TV needs to boot into the operating mode.
Warning! If the TV will continue to restart, contact your local Philips technical support to further address your Philips Android TV issue

Part B - Reinstall TV (All data/apps/settings will be deleted):
1. Reinstall the device via Setup - General Settings - Reinstall TV
2. Select "Yes".
3. After displaying initial settings on TV screen, remove the power cord from the outlet for 10-15 minutes.

List of Android Philips TV's with chassis QV15.1E LA (See label on the rear panel of the TV):
43PUK7100 / 12, 43PUS7100 / 12, 43PUS7100 / 60, 43PUS7150 / 12, 48PUS7600 / 12, 48PUS7600 / 60, 49PUK7100 / 12, 49PUK7150 / 12, 49PUS7100 / 12, 49PUS7100 / 60, 49PUS7150 / 12, 49PUS7150 / 60, 49PUS7170 / 12, 49PUS7180 / 12, 55PUK7100 / 12, 55PUK7150 / 12, 55PUS7100 / 12, 55PUS7100 / 60, 55PUS7150 / 12, 55PUS7150 / 60 , 55PUS7170 / 12, 55PUS7180 / 12, 55PUS7600 / 12, 55PUS7600 / 60, 55PUS8700 / 12, 55PUS8700 / 60, 65PUK7120 / 12, 65PUS7120 / 12, 65PUS7120 / 60, 65PUS7600 / 12, 65PUS7600 / 60, 65PUS8700 / 12, 65PUS8700 / 60

List of Android Philips TV's with chassis QV14.1E LA (See label on the rear panel of the TV):
48PFS8109 / 12, 55PFS8109 / 12, 55PUS8809 / 12, 48PFS8109 / 60, 55PFS8109 / 60, 55PUS8809 / 60, 48PFS8159 / 12, 55PFS8159 / 12, 55PUS8909C / 12, 48PFS8159 / 60, 55PFS8159 / 60, 55PUS9109 / 12, 48PFS8209 / 12, 55PFS8209 / 12, 55PUS9109 / 60, 48PFS8209 / 60, 55PFS8209 / 60, 65PUS9109 / 12, 49PUK7909 / 12, 55PFS9999 / 12 65PUS9109 / 60, 49PUS7909 / 12, 55PUS7909 / 12, 65PUS9809 / 12, 49PUS7909 / 60, 55PUS7909 / 60, 65PUS9809 / 60

List of Android Philips TV's with chassis QM15.2E LA (See label on the rear panel of the TV):
32PFH5500 / 88, 40PFT6550 / 12, 50PUT6400 / 12, 32PFH6500 / 88, 40PUH6400 / 88, 50PUT6400 / 60, 32PFK5500 / 12, 40PUK6400 / 12, 55PFH5500 / 88, 32PFK6500 / 12, 40PUT6400 / 12, 55PFK5500 / 12, 32PFT5500 / 12, 40PUT6400 / 60, 55PFK6510 / 12, 32PFT5500 / 60, 48PFH5500 / 88, 55PFK6550 / 12, 32PFT6500 / 12, 48PFK5500 / 12 , 55PFK6570 / 12, 40PFH5500 / 88, 48PFT5500 / 12, 55PFT5500 / 12, 40PFH6510 / 88, 48PFT5500 / 60, 55PFT6510 / 12, 40PFH6550 / 88, 50PFH6510 / 88, 55PFT6510 / 60, 40PFK5500 / 12, 50PFH6550 / 88, 55PFT6550 / 12, 40PFK6510 / 12, 50PFK6510 / 12, 55PUH6400 / 88, 40PFK6550 / 12, 50PFK6550 / 12, 55PUK6400 / 12, 40PFK6560 / 12, 50PFK6570 / 12, 55PUT6400 / 12, 40PFK6570 / 12, 50PFT6510 / 12, 55PUT6400 / 60 , 40PFT5500 / 12, 50PFT6510 / 60, 65PFK6520 / 12, 40PFT5500 / 60, 50PFT6550 / 12, 65PFK6570 / 12, 40PFT6510 / 12, 50PUH6400 / 88, 65PFT6520 / 12, 40PFT6510 / 60, 50PUK6400 / 12, 65PFT6520 / 60

Other models of Philips Android TV
You can find Wipe Data Tool on your TV's filesystem in folder \etc\virgin
Download it to USB, rename it to "wipedatatool.upg" and you are good to go...
wipedatatool.jpg


NOTE FOR SKEPTICS: Above guide and below attached files are made by Philips [TP Vision]. Additionally, UPG files are encrypted with unique key known only to the manufacturer confirming their originality. . .

SOURCE: Philips Support website - Russia (благодарю/Thanks for great tool)

DEC2020: Links for all ZIP files below:
uloz.to

wipedatatool QV15.1ELA.zip

uloz.to uloz.to
uloz.to

wipedatatool QV14.1ELA.zip

uloz.to uloz.to
uloz.to

wipedatatool QM15.2ELA.zip

uloz.to uloz.to
 
Last edited:
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D

dfani511

Senior Member
Jan 12, 2012
65
2
hello , I have Philips S231C4AFD/00 and I need to enter in recovery to wipe it, but I don't know it has some touch buttons , i tried button down + plug in with charger , it power but no recovery , can you help me please?
 
ovso

ovso

Senior Member
Oct 10, 2015
344
222
Happiest City
dfani511 said:
hello , I have Philips S231C4AFD/00 and I need to enter in recovery to wipe it, but I don't know it has some touch buttons , i tried button down + plug in with charger , it power but no recovery , can you help me please?
Click to expand...
Click to collapse
This is though question as there is no service manual for your device available online.
If I am in your shoes, I would be trying different combinations of the "press+hold" buttons during booting.
I would also try to connect to the device from PC via ADB using Micro-USB (Mini-A) at the back to see whether the device is listed...
 
D

dfani511

Senior Member
Jan 12, 2012
65
2
ovso said:
This is though question as there is no service manual for your device available online.
If I am in your shoes, I would be trying different combinations of the "press+hold" buttons during booting.
I would also try to connect to the device from PC via ADB using Micro-USB (Mini-A) at the back to see whether the device is listed...
Click to expand...
Click to collapse

should I use a keyboard or only the buttons from touchpad ?
 
X

xonv717

New member
Apr 8, 2016
2
0
Doesn't work on 40PFH5500

Anyone successful on on 40PFH5500? I trying this about half hour (power cord, joystick) but tv won't boot to recovery mode, just android OS is restarting :/.
Software v. QM152E_000.005.210.000 (bugly version finally removed by philips from support site :confused: ).
 
ovso

ovso

Senior Member
Oct 10, 2015
344
222
Happiest City
xonv717 said:
Anyone successful on on 40PFH5500? I trying this about half hour (power cord, joystick) but tv won't boot to recovery mode, just android OS is restarting :/.
Software v. QM152E_000.005.210.000 (bugly version finally removed by philips from support site :confused: ).
Click to expand...
Click to collapse
Many users ran into the same problem on updated QM152E firmware...
For now you can enter recovery mode via ADB command from you PC: adb reboot recovery
Hopefully TP Vision developers will re-enable recovery mode for QM15.2E LA chassis in the future firmware updates via joypad again...
 
Last edited:
F

flrazvan

New member
Nov 24, 2013
2
0
ovso said:
Many users ran into the same problem on updated QM152E firmware...
For now you can enter recovery mode via ADB command from you PC: adb reboot recovery
Hopefully TP Vision developers will re-enable recovery mode for QM15.2E LA chassis in the future firmware updates via joypad again...
Click to expand...
Click to collapse
Thanks it works like that. Very simple now to put into recovery via adb.
 
ovso

ovso

Senior Member
Oct 10, 2015
344
222
Happiest City
flrazvan said:
Issue with restart was aolved but the lag on audio still there on my 40pfh5500 .
Click to expand...
Click to collapse
Happy to hear that restarts are solved. Audio lag is known issue reported by users for example here. Philips claims, that they will release new firmware for your TV during upcoming week, so I hope they will fix your issue. I am happy that I do not own TV with QM15.2E LA chassis...
 
Q

quazar666

Senior Member
May 5, 2010
102
34
Last week, a new firmware version was released that should fix this issue according to the philips helpdesk. Updated Today, so far so good! Ver:000.005.234.010 28apr2016.

Update: a factory reset was necessary after the update to get rid of the random reset. No random reboots since (12h and counting)
 
Last edited:
G

GasperG

Member
May 11, 2016
8
1
Question, is this any different than reinstalling TV from menu? I have constant reboots, but after a minute or two, so I have enough time to choose reinstall TV from menu. I did it that way like 5 times and still have issues.

Will try this guide anyway latter today when I'm home, but I thought I ask anyway.
 
ovso

ovso

Senior Member
Oct 10, 2015
344
222
Happiest City
GasperG said:
Question, is this any different than reinstalling TV from menu? I have constant reboots, but after a minute or two, so I have enough time to choose reinstall TV from menu. I did it that way like 5 times and still have issues.

Will try this guide anyway latter today when I'm home, but I thought I ask anyway.
Click to expand...
Click to collapse
This is different than TV re-installation. This will basically, clear all cache data even from system apps. After TV re-install cache of system apps already contains 'bloatware' data responsible for restarts...
 
G

GasperG

Member
May 11, 2016
8
1
ovso said:
This is different than TV re-installation. This will basically, clear all cache data even from system apps. After TV re-install cache of system apps already contains 'bloatware' data responsible for restarts...
Click to expand...
Click to collapse

Great news, thanks. I hope I can avoid taking TV to service 50 km away.
 
G

GasperG

Member
May 11, 2016
8
1
Call me stupid, but how do I enter recovery mode, is it possible only with ADB on QM15.2E? How can I connect it as there are only normal USB (Type-A?) plugs on the back of the TV? Non-standard cable?
 
G

GasperG

Member
May 11, 2016
8
1
Still problems with reboot into recovery. I enabled developer mode on TV (click "Build" 7x times), I enabled USB debugging, enabled unknown sources ...

Connected USB type-A M/M in any of the 3 ports on TV with no luck, there was even no sound "ding" when I hocked it up. Also tried with micro USB from Windows 10 tablet to TV, no luck. "ADB devices" returned none. I tried the same setup on my Android phone and I could connect with ADB straight away.

Suggestions?
 
ovso

ovso

Senior Member
Oct 10, 2015
344
222
Happiest City
GasperG said:
Still problems with reboot into recovery. I enabled developer mode on TV (click "Build" 7x times), I enabled USB debugging, enabled unknown sources ...

Connected USB type-A M/M in any of the 3 ports on TV with no luck, there was even no sound "ding" when I hocked it up. Also tried with micro USB from Windows 10 tablet to TV, no luck. "ADB devices" returned none. I tried the same setup on my Android phone and I could connect with ADB straight away.

Suggestions?
Click to expand...
Click to collapse
Philips Android TV does not support USB OTG connections, therefore only way to connect to ADB is over wifi.. TV will be listed as emulator.
Use command: adb connect 192.168.1.2 (this is your TV's IP address) , than: adb shell and you are good to go...
 
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  • 12
    ovso
    ovso
    Use this tool in connection to:
    *Get rid of cyclic spontaneous reboots of your Philips Android TV...
    *Recover your Philips Android TV in case you get continuous boot-loops, where Philips and/or Android logo does not even show up...
    *Stop your Philips Android TV to wake up spontaneously from stand-by mode...
    *Delete all data and refresh TV's android system

    Part A - Wiping Data (All data/apps/settings will be deleted):
    1. Unplug the power cord from the power outlet.
    2. Press and hold arrow "Down" on the joypad at the back of the TV.
    3. Afterwards re-plug the TV to the power outlet, wait 10 seconds and enter "Android System Recovery" mode. Please not that on some models of Philips Android TV's joypad does not trigger "Android System Recovery" therefore use ADB command: adb reboot recovery (help)
    4. Download ZIP file containing "WipeDataTool.upg" to your PC and unzip it to the root of USB drive.
    5. It is recommended to disconnect all other USB devices from the TV.
    6. Connect USB drive with a prepared file to the TV.
    7. Select the menu item "Apply update from external storage" with up/down buttons on remote control and start the "WipeDataTool.upg".
    8. Wait until you see the recovery menu again with confirmation message "WipeData completed".
    9. Use remote control to select "Reboot system now". TV needs to boot into the operating mode.
    Warning! If the TV will continue to restart, contact your local Philips technical support to further address your Philips Android TV issue

    Part B - Reinstall TV (All data/apps/settings will be deleted):
    1. Reinstall the device via Setup - General Settings - Reinstall TV
    2. Select "Yes".
    3. After displaying initial settings on TV screen, remove the power cord from the outlet for 10-15 minutes.

    List of Android Philips TV's with chassis QV15.1E LA (See label on the rear panel of the TV):
    43PUK7100 / 12, 43PUS7100 / 12, 43PUS7100 / 60, 43PUS7150 / 12, 48PUS7600 / 12, 48PUS7600 / 60, 49PUK7100 / 12, 49PUK7150 / 12, 49PUS7100 / 12, 49PUS7100 / 60, 49PUS7150 / 12, 49PUS7150 / 60, 49PUS7170 / 12, 49PUS7180 / 12, 55PUK7100 / 12, 55PUK7150 / 12, 55PUS7100 / 12, 55PUS7100 / 60, 55PUS7150 / 12, 55PUS7150 / 60 , 55PUS7170 / 12, 55PUS7180 / 12, 55PUS7600 / 12, 55PUS7600 / 60, 55PUS8700 / 12, 55PUS8700 / 60, 65PUK7120 / 12, 65PUS7120 / 12, 65PUS7120 / 60, 65PUS7600 / 12, 65PUS7600 / 60, 65PUS8700 / 12, 65PUS8700 / 60

    List of Android Philips TV's with chassis QV14.1E LA (See label on the rear panel of the TV):
    48PFS8109 / 12, 55PFS8109 / 12, 55PUS8809 / 12, 48PFS8109 / 60, 55PFS8109 / 60, 55PUS8809 / 60, 48PFS8159 / 12, 55PFS8159 / 12, 55PUS8909C / 12, 48PFS8159 / 60, 55PFS8159 / 60, 55PUS9109 / 12, 48PFS8209 / 12, 55PFS8209 / 12, 55PUS9109 / 60, 48PFS8209 / 60, 55PFS8209 / 60, 65PUS9109 / 12, 49PUK7909 / 12, 55PFS9999 / 12 65PUS9109 / 60, 49PUS7909 / 12, 55PUS7909 / 12, 65PUS9809 / 12, 49PUS7909 / 60, 55PUS7909 / 60, 65PUS9809 / 60

    List of Android Philips TV's with chassis QM15.2E LA (See label on the rear panel of the TV):
    32PFH5500 / 88, 40PFT6550 / 12, 50PUT6400 / 12, 32PFH6500 / 88, 40PUH6400 / 88, 50PUT6400 / 60, 32PFK5500 / 12, 40PUK6400 / 12, 55PFH5500 / 88, 32PFK6500 / 12, 40PUT6400 / 12, 55PFK5500 / 12, 32PFT5500 / 12, 40PUT6400 / 60, 55PFK6510 / 12, 32PFT5500 / 60, 48PFH5500 / 88, 55PFK6550 / 12, 32PFT6500 / 12, 48PFK5500 / 12 , 55PFK6570 / 12, 40PFH5500 / 88, 48PFT5500 / 12, 55PFT5500 / 12, 40PFH6510 / 88, 48PFT5500 / 60, 55PFT6510 / 12, 40PFH6550 / 88, 50PFH6510 / 88, 55PFT6510 / 60, 40PFK5500 / 12, 50PFH6550 / 88, 55PFT6550 / 12, 40PFK6510 / 12, 50PFK6510 / 12, 55PUH6400 / 88, 40PFK6550 / 12, 50PFK6550 / 12, 55PUK6400 / 12, 40PFK6560 / 12, 50PFK6570 / 12, 55PUT6400 / 12, 40PFK6570 / 12, 50PFT6510 / 12, 55PUT6400 / 60 , 40PFT5500 / 12, 50PFT6510 / 60, 65PFK6520 / 12, 40PFT5500 / 60, 50PFT6550 / 12, 65PFK6570 / 12, 40PFT6510 / 12, 50PUH6400 / 88, 65PFT6520 / 12, 40PFT6510 / 60, 50PUK6400 / 12, 65PFT6520 / 60

    Other models of Philips Android TV
    You can find Wipe Data Tool on your TV's filesystem in folder \etc\virgin
    Download it to USB, rename it to "wipedatatool.upg" and you are good to go...
    wipedatatool.jpg


    NOTE FOR SKEPTICS: Above guide and below attached files are made by Philips [TP Vision]. Additionally, UPG files are encrypted with unique key known only to the manufacturer confirming their originality. . .

    SOURCE: Philips Support website - Russia (благодарю/Thanks for great tool)

    DEC2020: Links for all ZIP files below:

    wipedatatool QV15.1ELA.zip

    uloz.to uloz.to

    wipedatatool QV14.1ELA.zip

    uloz.to uloz.to

    wipedatatool QM15.2ELA.zip

    uloz.to uloz.to
    View
    3
    R
    Radolex
    Kouya1600 said:
    Has Anyone a wipe Data Tool for 55PUS7181/12 Android 6.0? My TV has a Bootloop, but i have no Wipe Data in Recovery Menü.
    Only Reboot, wipe cache and install Zip from SD Card.
    Best Regards
    Click to expand...
    Click to collapse

    Here you are, all files from \etc\virgin from my 55pus7181 6.0
    View
    2
    usbuzzer
    usbuzzer
    usbuzzer said:
    Hi guys. I’m stuck in the loop with my 43PUS6501 from 2016.

    Timeline:
    1. It got stuck around 1 year ago, wipedatatool helped, I turned the wifi off and it’s been working great with my Apple TV with Android 8 onboard.
    2. I upgraded to the latest firmware, tried out wifi, still causing problems (tv automatically restarting), so switched it off, and everything was fine.
    3. One month ago I turned the wifi on, it restarted after a few minutes, and it’s stuck in the loop ever since.

    I’m pretty sure wifi is the problem and turning it off forever would solve the issue. But I can’t fix the loop this time.

    Things I’ve tried:
    1. Wipedatatools and alternatives from different sources. Some got aborted, others worked and were successful. Changed nothing, still in the loop.
    2. Installing different versions od software from Toengel’s site via „Update with SD card”. Installations were successful, but the firmware version stayed the same.
    3. Upgrade_tool for four different firmwares (two Android 7s, two 8s). All of them successful, firmware version changed, but the loop has not been fixed.
    3. Wipdedatatools after changing the software, no changes,

    Is there anything left for me to try? I was thinking about downgradig to Android 6 or 5, but I can’t find upgrade_tools for them and it also doesn’t seem like different versions of software change anything. Another thing was to try disconnecting the network card physically inside the tv, but I’m not sure it’s possible and if it would be of any help. Any other ideas? :(

    Thanks from the mountain!
    Click to expand...
    Click to collapse

    Hi again, wanted to follow up on my efforts.

    I found one more upgrade_loader (on top of those from @Toengel) allowing me to downgrade to Android 5.1 (QM163E_U_0.1.15.15 – Date: 2016/08/12). This one gave me some progress - TV was able to boot up and I can navigate it for about 10-15 seconds. After that, it shuts down and gets into bootloop again. It gets to launch every 5-10 times. I managed to turn off wi-fi, but it didn't help.

    It's weird cause it doesn't have any problem running for long minutes during recovery updates or installing new software after. That's what makes me think it's not a problem of running for too long or something.

    Do you think it might be a motherboard malfunctioning? Or maybe I could try something else? I'm running out of ideas how to fix this from the software perspective :(

    PS. I'm attaching the upgrade_loader mentioned, maybe it'll help somebody.

    Update: haha, waiting for the file to upload itself, the TV finally booted up and didn't shut down! I don't know if it matters, but i switched off Wi-Fi, Wi-Fi Smart Screen and reseted network settings. Fingers crossed that it'll stay this way!
    View
    2
    ovso
    ovso
    El_Novi said:
    I feel really dumb but i can't connect to my 40PFT5500 through adb via wifi. It says (all the time):
    List of devices attached
    192.168.0.117:5555 offline
    Click to expand...
    Click to collapse
    Make sure you:
    1. Enable "developer settings" first
    2. Also enable "USB debugging" under Developer options (in terminal emulator use ADB command: am start --user 0 -n com.android.settings/.DevelopmentSettings )
    3. Use ADB Total Commander plugin to make your life easier
    4. You are good to go...
    adb%2Btc.png
    View
    1
    G
    GasperG
    On Philips 5500, connection over TCP with ADB worked with no problem, did reboot to recovery, wipedatatool was succesfull.

    ... but sadly it didn't work for me, after couple of minutes it did high pitched noise with full volume and restared, must be a hardware issue or something. I took to service and just hope they will repair it, because I'm hearing bad things from others.

    In the boot recovery menu I had an additional option not in the image in the first post. Cash Cleanup, or something like that, I did run but it didn't solve the problem.
    View

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