[GUIDE] Continuous restart / bootloop fix for Philips Android TV with Wipe Data Tool

[moborzymowska]

Hi!
I don't know somebody read this, but I try to repair my mother tv Philips 55PFS8209/12.(i am green in android tv ) I did factory reset from thread with WipeDataTool, and rebooting stopped. But now I have another problem. When I clicked home button to show some apps or change source then loading circle show up and after that nothing more - TV back to normal view. So I tried downgrade software but it wasn't help. I bought Mi Box S but now I can't change source from normal antenna television to Mi Box because it's still loading something when I clicked home button. Tomorrow I tried back to latest software, but I don't know where is the problem. Maybe somebody have the same problem?

 

[nofu977]

Salam.Mən emmc dəyişmişəm və xarab emmcdən dump faylını çıxarıb yazdım logo yanıb sönür başqa işlək dump tapa bilmədim mənə kömək edə bilən varsa cox sevinərəm.Lazım olarsa əlavə ödənişdə edərəm.Model Philips 48PFS8109/60

Привет.Поменял emmc и скопировал файл дампа с битого emmc.Мигает логотип.Другого рабочего дампа найти не смог.Буду очень рад,если кто поможет.

MOD Edit:
Hello. I changed the emmc and copied the dump file from the broken emmc. The logo flashes. I couldn't find another working dump. I will be very happy if anyone can help me. Hello. Replaced emmc and copied the dam file with bit emmc. Likes the logo. Can't find another working dam. I will be very happy if anyone can help.

 

[StefBeumer]

Hi!
I don't know somebody read this, but I try to repair my mother tv Philips 55PFS8209/12.(i am green in android tv ) I did factory reset from thread with WipeDataTool, and rebooting stopped. But now I have another problem. When I clicked home button to show some apps or change source then loading circle show up and after that nothing more - TV back to normal view. So I tried downgrade software but it wasn't help. I bought Mi Box S but now I can't change source from normal antenna television to Mi Box because it's still loading something when I clicked home button. Tomorrow I tried back to latest software, but I don't know where is the problem. Maybe somebody have the same problem?

I have the same problem, did you find any solution?

 

[KrX38]

Hi again, wanted to follow up on my efforts.

I found one more upgrade_loader (on top of those from @Toengel) allowing me to downgrade to Android 5.1 (QM163E_U_0.1.15.15 – Date: 2016/08/12). This one gave me some progress - TV was able to boot up and I can navigate it for about 10-15 seconds. After that, it shuts down and gets into bootloop again. It gets to launch every 5-10 times. I managed to turn off wi-fi, but it didn't help.

It's weird cause it doesn't have any problem running for long minutes during recovery updates or installing new software after. That's what makes me think it's not a problem of running for too long or something.

Do you think it might be a motherboard malfunctioning? Or maybe I could try something else? I'm running out of ideas how to fix this from the software perspective

PS. I'm attaching the upgrade_loader mentioned, maybe it'll help somebody.

Update: haha, waiting for the file to upload itself, the TV finally booted up and didn't shut down! I don't know if it matters, but i switched off Wi-Fi, Wi-Fi Smart Screen and reseted network settings. Fingers crossed that it'll stay this way!

Hello ,

I come back again because my PUS6561 goes in bootloops this night .... when my son try to activate the Wi-fi ( i was using ethernet only since my last bootloop year ago ) .

So i think you're right , turning on Wi-fi seems to be the problem , but you just can't turn off wi-fi ( it seems that if you do that after the first setting up of the telly , bootloop still occur ) .

What i've done to fix it again :
bootloop until recover mode appear => Flash firmware QM163E_U_0.26.70.1 ( it's the latest firmware for my telly , wich was already applied ) => when flash is done , unplug the telly for 1 hour ( i don't know why , but unplugging the telly just 10 or 15mn don't do the trick still bootloop ) => turn on telly , see ANDROID on screen ( Yay ! ) quick go to network settings and turning off ALL WI-FI associated settings . I've try reboot the telly and no bootlopp ( Yay 2 ! ) , watch netflix/youtube for at least 3 or 4 hours and no errors or black screen or telly goes bootloop ( Yay 3 ) . Turning OFF telly and turning on again => no bootloop , no error , no blackscreen , can go on netflix or hdmi sources without problems ( telly still hot ) .

I think something is causing a crash with one wi-fi settings but don't know why ...

 

[parallax-fortitude]

65pfl5504/f7 stuck in bootloop has anyone successfully forced it into recovery mode? Or know what chasis it is so I can try the aforementioned tool?

 

[Daffy60]

Here you are, all files from \etc\virgin from my 55pus7181 6.0

Hi when i downloaded this i get only 1920 kb,can you help me

 

[Marconew]

Hallo, bin neu hier und habe selbiges Problem mit dem Bootloop. Habe den 55Pus6401 und bereits die neueste Firmware draufgespielt. Danach ging der Tv aber nur so lange bis ich in abschaltete, danach selbiger Fehler wieder. Was kann ich tun? Vielen Dank für eure Hilfe.

Mod translation: Hello, I'm new here and I have the same problem with the bootloop. Have the 55Pus6401 and already played on it the latest firmware. After that, the TV only worked until I switched it off, then the same error again. What can I do? Many thanks for your help.

 

[Toengel]

Tachchen,

versuch den upgrade_loader für diesen TV - findest du in meinem TV-Firmware-Archiv.

Mod translation:
baby,

try the upgrade_loader for this tv - you can find it in my tv firmware archive.

Toengel@Alex

 

[DevilsGamerpxc]

Habe diesen TV Philips 55puk7150/12 er startet immer wieder von alleine geht nicht aus und WLAN funktioniert gar nicht erst. Laut TV heißt er 55PUS7150/R2 leider finde ich keine Firmware die das Problem beheben kann. Vlt hat von euch jemand eine Idee

 

[Toengel]

Tachchen,

du hast das Hardware-Upgrade-Kit... (R1/R2/R3 = Hardware Upgrade Kit)... Firmware wäre QM163E - findest du in meinem Blog (upgrade_loader im Archiv).

Toengel@Alex

 

[Limi2]

Hello,

My Grandma got a Philips 42PFK6309/12 Smart TV, which is not an Android TV, so pardon me for going a bit of the rails here, I couldn't find a better place to ask my question. Anyways, beginning from the second or third of September, she has noticed that she's unable to turn of the TV. She thought the remote was to blame; turns out the remote is not to blame (I wish the remote was to blame, would make my life much easier).

I have taken a look at the TV in an attempt to fix it, and noticed some odd things:

1. It won't turn off, neither using the remote nor by using the TVs Joystick button thingy.
2. As it ain't willing to turn of on its own, there is nothing left other than doing it dirty way and unplugging it from the power outlet. Turns out, when plugging it back in, the TV starts automatically, which ain't normal either.
3. When changing channels, there used to be a bar at the top that showed what TV show is currently running and its start / stop time. That bar ain't coming up anymore.
4. Pressing a number on the remote to change the channel works, until I try turning off the TV. Once I try turning of the TV (which won't work) or do other random stuff that seems to overload the TV, trying to change channels using the numpad won't work. Sometimes it starts working again after some time, sometimes it won't. If the numpad won't work anymore, the channel + and - buttons still work, but also seem to temporarly say good by if I use them too frequently.
5. Multiple buttons including the 'Smart TV', 'Menu' (Home), 'TV Guide', and 'Sources' buttons cause no response on the TV. The Remote is (presumably) not to blame, considering the instructions are reaching the TV (pressing a button on the remote always results in a red light blinking up on the front side of the TV even if nothing happens on the TV).
6. The buttons 'Teletext', 'Options' (not to confuse with the 'Settings' button), and 'Settings' (not to confuse with the 'Options' button) cause response on the TV.
7. The 'Settings' button, represented as a symbol on the remote, causes the TV to open a menu (nice). Having the menu open, I can open multiple submenus such as the Visuals Menu and Sound Menu. There is also a submenu simply labeled 'Settings', which in itself has a bunch of subsubmenus that has settings regarding System Updates, WIFI connectivity, and more. There are 10 subsubmenus in the 'Settings' submenu, out of which clicking on 2 does something (there is no response when clicking on the other 8).

The TV was first used in late November 2015 (the model was released in Mid-2014 if I am not mistaken), has never been connected to WIFI and was never updated. I am pretty sure the source of the problem is a Software bug. Perhaps a backend software token that was bound to expire at the beginning of September of this month.
I have tried updating the TV. I can initialise OAD Updates, but I can't connect to WIFI (the menu won't open) so I can't update this way. I have tried downloading the latest update for this TV Model from Philips.de, unzipped it, and placed the autorun.upg into the root Folder of the Fat32 formated USB (there is nothing else on the USB). When I plug in the USB while the TV is on, a message pops up reading a long the lines of 'USB is being read', but nothing happens after that. Unplugging the TV, then plugging in the USB (into either of the two USB ports), and then plugging the TV back in ain't doing anything either.

I don't know what else to do. Bringing the TV to a Philips repair shop is not an option.

 

[Toengel]

Hi,

try the upgrade_loader for your TV: https://toengel.net/philipsblog/firmware-archiv/#2014

(instructions are linked at the top)

Toengel@Alex

 

[Limi2]

I just wrote a lengthy reply describing how it didn't work and what exactly I did, but then realised that the upgrade-loader file that I downloaded was corrupted, because my bad internet caused the download to stop multiple times and resuming a download too many times apparently leads to the end product being corrupted.

Anyways, after redownloading the file I was able to unzip the file (previously I wasn't), put the file into the root folder of the USB, plugged in the USB into the unplugged TV, and after plugging in the TV the update started. After the update finished the TV worked just like it's supposed to.

Thanks a lot for your help and in providing the upgrade loader.

 

[Bayram Deniz]

Merhaba

 

[jasnm21]

My TV recently started constantly refreshing the apps and home screen. If I restart it and leave it be, it will get to the Live TV screen and constantly have the blue circle circling.

I have performed all of the standard troubleshooting steps;

• Unplug and plug the device back in.
• Held the power button down while it is unplugged(which a rep told me is the manual factory reset procedure) and then when it is plugged in(to cover all bases).
• I have tried to clear the cache.
• I have tried to update to Android 11 but it states there isn't enough storage.
• I have tried to uninstall all apps and app updates on the device.
• It shows that they are uninstalled until the device resets.
• I have tried the factory data reset in the device preferences, about, and reset.
• None of these have worked resetting the device to the factory settings or clearing enough storage to install the update, which I doubt will actually help anyway.
• Delete any unwanted apps. The computer recognizes the device but only as a TV, not as a storage device.

None of these have worked resetting the device to the factory settings or clearing enough storage to install the update, which I doubt will actually help anyway. I was wondering if anyone has been able to or is able to connect your computer to your TV and access the hard drive/SSD, to manually load the OS or perform a factory reset like unlocked bootloaders of the past? I'm looking through the software that is on toengel.net but none of these seem to be matching my device. Has anyone been able to save this device from this stupid software issue?
Thanks in advance.

 

[SnakeByte]

Hello @Toengel , i have a Philips 75PFL5604/ F7 A, production 2020, and i can't find anything close to this model on your page, nor anywhere else on the web.
My tv is stuck loading on "androidtv" logo screen for hours, after a system update, the tv doesn't have the joystik in the back, and anytime i plug it in, it just starts without pressing anything and stays on the logo.
I have tried different keys and key combinations on my remote and the back of tv without succsess of entering recovery mode, i also downloaded some of the wipe data tools and extract them on usb, tv doesn't recognize anything, just starts and goes to logo... Can't find the chasis model anywhere on the tv either.
At this point i'm looking for any firmware update that would work for this tv straight from the usb stick at powerup without recoveery, or any known way of entering this model's recovery mode to try a full wipe... Not even been alble to enter Safe mode... nothing. Any sugestions please? Thank you in advance

 

[Toengel]

HI,

you are not the only one with this problem. I did not find any solution nor someone who solved that. This TV is not sold in EU...

Toengel@Alex

 

[sistotech]

hi, i need of this wipedatatool QM16.3ELA.zip i search but not find, in past post the link not work
thank you so much

 

[Toengel]

Hi,

see https://toengel.net/philipsblog/firmware-download/

QM163E - 2016

Toengel@Alex

 

[sistotech]

Thank you so much, but not work, the tv is in bootloop
the tv is philips 32PFS6402/12 android
android recovery PHILIPS/QM16XE_F
7.1.2/N2g48H/01610224

Thanks