[GUIDE] How to Prepare Your Phone to Return to the Store or for Warranty Replacement

[doanxuantam]

help me

Somebody pls help me!

Now my phone is "brick". Everytime I starts it,it freezes at Samsung logo screen. I can't go to recovery mode but I can go to downloading mode. I have tried to flash stock via ODIN but it always freezes. I have searched on Internet but there is still no way to recover my phone. Can somebody help me?

 

[votinh]

You've said there is no way then I guess it's no way, then.
If you need help, do list what you have done so gurus here know what went wrong and probably provide solution for you.

 

[creepyncrawly]

What did you flash that caused it to stop booting?

 

[pham818]

hi creepyncrawly, i did the odin step and it says "success and all and is able to boot up, but it gets to the att rethink possible animation and it just like "loops"? idk what to do.

 

[creepyncrawly]

hi creepyncrawly, i did the odin step and it says "success and all and is able to boot up, but it gets to the att rethink possible animation and it just like "loops"? idk what to do.

If you can boot into recovery, do a wipe data/factory reset.

You'll need to give more detailed information so that I can help you troubleshoot the problem. What was the reason you are flashing back to stock? What did you flash previously? What was the phone doing before you flashed back to stock? etc.

 

[EternalPal]

So, I messed up with putting the GT-9100 firmware on my 1777. I followed these directions to set my phone back to the correct firmware, but have run in to some problems. I did everything successfully with odin, but when my phone rebooted it still said Galaxy S II GT-9100. But, the ATT screen was back. When I went to set up my phone, it says click on the android character. When I do this it keeps saying that there is an error with Google Services Framework, and to force close. I can't get past this part.

EDIT: Also, when I go back in to download mode. It still says,

Product Name: GT-i9100

EDIT: I think I fixed it, I used.

Samsung_GALAXY_S2_ATT_I777UCKJ1_.exe

The only thing that's wrong now is that the home button doesn't vibrate when I click it, the rest do though.

hi can you link to that?I have the same problem and would be eternally grateful

 

[doanxuantam]

You've said there is no way then I guess it's no way, then.
If you need help, do list what you have done so gurus here know what went wrong and probably provide solution for you.

Okey now i have time to tell you.

First,I'm running Shostock2 v1.1. I have run it for 1 weeks without problems.
Yesterday when I use,it freezes on the home menu. I leave it for 1 hours but it still freezes so I decided to reboot. I pull out the battery and power it again,but it stack at the "Samsung galaxy s2" logo. I tried to access CWM but everytime I use the combo key "volume UP+ DOWN + POWER" it restart to the Samsung logo and freeze. Fortunately I can access the DOWNLOADING MODE so i decided to flash back to stock rom. I go step by step in the topic "How to Prepare Your Phone to Return to the Store or for Warranty Replacement" but it always freezes.

The code in the ODIN is end at
<ID:0/007> Added!!
<OSM> Enter CS for MD5..
<OSM> Check MD5.. Do not unplug the cable..
<OSM> Please wait..
<OSM> I777UCKH7-REV02-home-low-CL503881.tar.md5 is valid.
<OSM> Checking MD5 finished Sucessfully..
<OSM> Leave CS..
<ID:0/007> Odin v.3 engine (ID:7)..
<ID:0/007> File analysis..
<ID:0/007> SetupConnection..
<ID:0/007> Initialzation..
<ID:0/007> Get PIT for mapping..
<ID:0/007> Firmware update start..
<ID:0/007> Sbl.bin
<ID:0/007> NAND Write Start!!

or

<ID:0/007> Added!!
<OSM> Enter CS for MD5..
<OSM> Check MD5.. Do not unplug the cable..
<OSM> Please wait..
<OSM> I777UCKH7-REV02-home-low-CL503881.tar.md5 is valid.
<OSM> Checking MD5 finished Sucessfully..
<OSM> Leave CS..
<ID:0/007> Odin v.3 engine (ID:7)..
<ID:0/007> File analysis..
<ID:0/007> SetupConnection..
<ID:0/007> Can't open the serial(COM) port.
<OSM> All threads completed. (succeed 0 / failed 1)

I have tried all the stock rom in the topic with no root or root but it still freezes at the step NAND Write Start. I tried the Heimdall but it says that "Firmware.xml is missing in the package". I tried the Odin - one click but it still freezes at Cache.img or factory.imf.

Heimdall flash error:

"Initialising connection...
Detecting device...
ERROR: Failed to access device. libusb error: -12"

Can anyone help me? I haven't slept last night to search the solution but it still nothin I can do

 

[dayv]

Okey now i have time to tell you.

First,I'm running Shostock2 v1.1. I have run it for 1 weeks without problems.
Yesterday when I use,it freezes on the home menu. I leave it for 1 hours but it still freezes so I decided to reboot. I pull out the battery and power it again,but it stack at the "Samsung galaxy s2" logo. I tried to access CWM but everytime I use the combo key "volume UP+ DOWN + POWER" it restart to the Samsung logo and freeze. Fortunately I can access the DOWNLOADING MODE so i decided to flash back to stock rom. I go step by step in the topic "How to Prepare Your Phone to Return to the Store or for Warranty Replacement" but it always freezes.

The code in the ODIN is end at
<ID:0/007> Added!!
<OSM> Enter CS for MD5..
<OSM> Check MD5.. Do not unplug the cable..
<OSM> Please wait..
<OSM> I777UCKH7-REV02-home-low-CL503881.tar.md5 is valid.
<OSM> Checking MD5 finished Sucessfully..
<OSM> Leave CS..
<ID:0/007> Odin v.3 engine (ID:7)..
<ID:0/007> File analysis..
<ID:0/007> SetupConnection..
<ID:0/007> Initialzation..
<ID:0/007> Get PIT for mapping..
<ID:0/007> Firmware update start..
<ID:0/007> Sbl.bin
<ID:0/007> NAND Write Start!!

or

<ID:0/007> Added!!
<OSM> Enter CS for MD5..
<OSM> Check MD5.. Do not unplug the cable..
<OSM> Please wait..
<OSM> I777UCKH7-REV02-home-low-CL503881.tar.md5 is valid.
<OSM> Checking MD5 finished Sucessfully..
<OSM> Leave CS..
<ID:0/007> Odin v.3 engine (ID:7)..
<ID:0/007> File analysis..
<ID:0/007> SetupConnection..
<ID:0/007> Can't open the serial(COM) port.
<OSM> All threads completed. (succeed 0 / failed 1)

I have tried all the stock rom in the topic with no root or root but it still freezes at the step NAND Write Start. I tried the Heimdall but it says that "Firmware.xml is missing in the package". I tried the Odin - one click but it still freezes at Cache.img or factory.imf.

Heimdall flash error:

"Initialising connection...
Detecting device...
ERROR: Failed to access device. libusb error: -12"

Can anyone help me? I haven't slept last night to search the solution but it still nothin I can do

What kind of machine are you running heimdall on? I know on Linux you will get a libusb error if you don't have super user permissions. When running heimdall in terminal use su or sudo command in front of or just before the heimdall commands. If using the gui heimdall in Linux make sure to open the heimdall gui with su privileges.

Sent from my SGH-I777 using XDA Premium HD app

 

[doanxuantam]

What kind of machine are you running heimdall on? I know on Linux you will get a libusb error if you don't have super user permissions. When running heimdall in terminal use su or sudo command in front of or just before the heimdall commands. If using the gui heimdall in Linux make sure to open the heimdall gui with su privileges.

Sent from my SGH-I777 using XDA Premium HD app

I use Windows. I have already had the libusb error in tab FLASH. When in tab Load Package,every rom I load have the error "Firmware.xml is missing in the package".

 

[Kariodude]

I followed the instructions here but keep running into the same problem. When the phone boots up, it gets to where I'm supposed to "Touch the android to begin" and I get different applications stopping unexpectedly. I've searched for this problem and can't find anything about it. I found one post where someone had the same problem but his fix didn't work for me.

 

[creepyncrawly]

I followed the instructions here but keep running into the same problem. When the phone boots up, it gets to where I'm supposed to "Touch the android to begin" and I get different applications stopping unexpectedly. I've searched for this problem and can't find anything about it. I found one post where someone had the same problem but his fix didn't work for me.

Enter 3e recovery using the three button method, and then wipe data/factory reset.

 

[kidneysrgood]

Somebody pls help me!

Now my phone is "brick". Everytime I starts it,it freezes at Samsung logo screen. I can't go to recovery mode but I can go to downloading mode. I have tried to flash stock via ODIN but it always freezes. I have searched on Internet but there is still no way to recover my phone. Can somebody help me?

I think I'm having the same problem as you. I ran my phone through odin and installed I777UCKH7-CL503881 No BL.
The log in odin looked successful:

<ID:0/004> Get PIT for mapping..
<ID:0/004> Firmware update start..
<ID:0/004> cache.img
<ID:0/004> factoryfs.img
<ID:0/004> hidden.img
<ID:0/004> modem.bin
<ID:0/004> zImage
<ID:0/004> Removed!!
<ID:0/004> Completed..
<OSM> All threads completed. (succeed 1 / failed 0)

However, upon restart it just says Samsung Galaxy SII, and nothing else happens. When I try to charge it, the charge light only cycles through a quarter of the circle, and if I try to disconnect it from the charger, the symbol doesn't go away.

Then I attempted to run the UCKH7 stock root file, and I got this in odin:

<ID:0/004> Odin v.3 engine (ID:4)..
<ID:0/004> File analysis..
<ID:0/004> SetupConnection..
<ID:0/004> Initialzation..
<ID:0/004> Set PIT file..
<ID:0/004> DO NOT TURN OFF TARGET!!
<ID:0/004> Can't open the specified file. (Line: 1876)
<OSM> All threads completed. (succeed 0 / failed 1)

I haven't been able to enter any recovery mode or CWM.

Does this mean my phone is bricked? If I reset the flash counter with the Jig, should I be able to return the phone to Samsung?

 

[creepyncrawly]

I think I'm having the same problem as you. I ran my phone through odin and installed I777UCKH7-CL503881 No BL.
The log in odin looked successful:


However, upon restart it just says Samsung Galaxy SII, and nothing else happens. When I try to charge it, the charge light only cycles through a quarter of the circle, and if I try to disconnect it from the charger, the symbol doesn't go away.

Then I attempted to run the UCKH7 stock root file, and I got this in odin:


I haven't been able to enter any recovery mode or CWM.

Does this mean my phone is bricked? If I reset the flash counter with the Jig, should I be able to return the phone to Samsung?

It sounds more like a usb port problem. If you have signs of life, the phone is not bricked. If you can get into download mode, you can recover the phone, as long as you have a good usb connection. Some folks have had success using alcohol and a qtip to clean the usb port. I would also try a different usb cable, a different usb port on the pc, or even try flashing from a different pc.

 

[Funkyfin2000]

Hi guys,

any suggestions when your USB port doesn't work!!?

Im on CM9 and USB isn't recognised......but I've got a warranty issue as it keeps flipping to charging when it isn't.........

any ideas how I can get back to STOCK?

I can get Airdroid working etc....

Cheers

Rich

 

[creepyncrawly]

Hi guys,

any suggestions when your USB port doesn't work!!?

Im on CM9 and USB isn't recognised......but I've got a warranty issue as it keeps flipping to charging when it isn't.........

any ideas how I can get back to STOCK?

I can get Airdroid working etc....

Cheers

Rich

You tried alcohol and a qtip?

If you can't get the usb working and you want to get back to stock...

I'm not familiar with cm9 having never installed it, but I think you could do the following. You should be able to clear any flash count and boot screen using Triangle Away. Since cm9 is ics, it should work, but I didn't read the Triangle Away thread to verify. Also, assuming you can use Mobile Odin on cm9, you should be able to flash back to fully stock using the UCKH7 one-click package in the OP of this thread, or from the Download Repository. You'll need to verify that these tools work with cm9 before you proceed. Or you could flash another ICS rom with CWM and then follow this.

 

[Funkyfin2000]

Thanks for the tips, got all that, but I can't upload the files in to Mobile ODIN, from the OP as its just in one EXE....not seperate files

 

[creepyncrawly]

Thanks for the tips, got all that, but I can't upload the files in to Mobile ODIN, from the OP as its just in one EXE....not seperate files

Mobile Odin can see a one-click downloader .exe file. Just put the one-click file on your sd card, and Mobile Odin will see it and flash from it. There are other versions of the stock distribution in the Download Repository is you need them.

 

[allyrocky]

Hi,Does this method work when we are returning the phone to stock from ICS ?

 

[stalked_r/t]

I asked this in the CM9 thread and was told it does. Granted, it bricked my phone, so if you try it, let me know. I was lucky and mine just went into a boot loop and hadn't hit any flash counts on the recovery console, so it got swapped out ok.

 

[allyrocky]

I was able to goto stock rom from ICS thro this method .
After flashing it goes into bootloop, perform wipe data/factory reset from 3e recovery and you should be fine