Hello,
I see that some people have problems using Smart Switch emergency initialization, so I made this step by step instructions.
Hope that helps
1. Open Smart Switch and click on More in upper right corner
2. Select Emergency software recovery and reinitialization from the drop down menu
3. Click on Device initialization tab
4. Type device model in capital letters with SM- infront as shown on the picture below, and clik on search button
5. Type serial number from back of the phone and clik OK
6. Clik OK again
7. and again OK
8. Follow the onscreen instructions (enter download mode (hold Volume down + Home + Power buton (then Volume Up to confirm when blue screen appears on the phone)), and conect the USB cable), and click OK
9. Wait till process is complete.
I see that some people have problems using Smart Switch emergency initialization, so I made this step by step instructions.
Hope that helps
1. Open Smart Switch and click on More in upper right corner

2. Select Emergency software recovery and reinitialization from the drop down menu

3. Click on Device initialization tab

4. Type device model in capital letters with SM- infront as shown on the picture below, and clik on search button

5. Type serial number from back of the phone and clik OK

6. Clik OK again

7. and again OK

8. Follow the onscreen instructions (enter download mode (hold Volume down + Home + Power buton (then Volume Up to confirm when blue screen appears on the phone)), and conect the USB cable), and click OK

9. Wait till process is complete.
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