[HALF-SOLVED?] Battery issue fix needed

[licht77]

hi there!

as mentionend by users in other threads, it seems that a high number of raphs have a draining battery issue - compareable to the bug in our kaisers about a year ago: batterystatus measures around 70/80 mA in sleepmode with all programs and tf3d closed - on a kaiser with custom rom was around 4mA (!!).

So please, dear chefs: Try to figure out how we can fix this one

Check out some kind of solution / a way to improve your battery uptime: http://forum.xda-developers.com/showpost.php?p=2770702&postcount=25

 

[licht77]

Update: Battery was sucked empty from 90% within 3-4 hours in the night (!!). No running programs. In the chart you can see the difference between loading with the 220V plug and the USB-cable (last part of the chart). Sometimes it looks as the device sucks more power than the usb loader can deliver -> battery will get empty even when plugged into the computer the whole day.

Looks as we really need a solution thus waiting for htc or cellproviders is useless :-(

 

[programatix]

Update: Battery was sucked empty from 90% within 3-4 hours in the night (!!). No running programs. In the chart you can see the difference between loading with the 220V plug and the USB-cable (last part of the chart). Sometimes it looks as the device sucks more power than the usb loader can deliver -> battery will get empty even when plugged into the computer the whole day.

Looks as we really need a solution thus waiting for htc or cellproviders is useless :-(

Can you check this? Start->Settings->System->Power. Make sure that the "When device is turned on, do not charge the battery when connected to the PC" is unchecked.

 

[licht77]

Can you check this? Start->Settings->System->Power. Make sure that the "When device is turned on, do not charge the battery when connected to the PC" is unchecked.

Of course it is unchecked - but thanks for the hint!

I still need to get over the shock that it took just 3-4h to ground the battery in standby without running programs oO

 

[pensador]

for me it helped a lot to improve battery life to set the setting 18.4 (energy saving) in diamond tweak...

 

[licht77]

for me it helped a lot to improve battery life to set the setting 18.4 (energy saving) in diamond tweak...

I need to compare the tweaks but i enabled energysaving options with Advanced Config... - but I will give diamond tweak a try and even do a hardreset in order exclude 3rd party software for the power consumption...

ill report soon!

 

[fused#1]

im having battery issues, too.

sometimes the phone gets unresponsive, really hot and battery drops 30-40% in ~1h minutes - without being used.

i love my touch pro, but ive got so many problems (crashes, hang ups, battery, broken screen thing, grey display with stripes, the list goes on and on...) that im considering to return it

 

[licht77]

So... small update of my findings:

My Raph(s):

R 1.02.25.19
G 52.23.25.1.7U
D 1.69.00.00

The power consumption usually never falls below 75mA. It goes up to usually 240mA, 700mA yes sometimes 1100mA. (Again: in standby!)
Comparison: on the kaiser it was around 4-12mA with Teijaks V5.

The following changes WONT affect this problem:

o disabling TF3D
o switching to GSM/GPRS only
o switching off persistent internet connection (e.g. exchange server) (!!!)
o kicking ALL not absolutely necessary backgroud processes step by step and measure between

Naively i thought that someone may be interested in that behaviour and called my provider t-mobile... ok, bad idea as they seem to have none knowledge about that devices at all.
But at least I got a number of their hardware-supporter / servicemen "Kapsch" who couldnt help me either but where kindly enough to pass me a number of HTC here in Europe.

The nice lady with basic knowledge about the devices as well as the language we were talking in came to the conclusion that the only solution would be to send the devices in via my provider.

Well, so they believe that exactly theese 3 raphaels here are the only ones to suffer from that power drain (hardresettet, blank installation, bla bla like above)... and sending them in (what means: dont see them again for a month or so and get them back in the same condition) would be THE solution.

Somehow i am pissed that i already sold the kaisers and wonder how it will be next week on a businesstravel with an unpowered TomTom outside the car and a phone which drains in a few hours in standby

(Sorry for whining around...)

 

[ardsar]

Completely agree with some of your figures, however the highest i have ever seen is around 550mA. Usually after no data transfer i get it to drop to between 89 ~ 110mA. How are you measuring standby current? When in standby, how can the software measure the current? I only ask as like you, the lowest i have seen for current is 82mA, however this figure would give a max standbytime of around 16 hours. I have found that the TP in standby performs the same if not better then my old kaiser which, like you measured around 4mA in standby. From what i have seen, i can not measure a true standby current like i could on the kaiser.

 

[licht77]

I measured with CommMgrPro and batterystatus...

Measuring a "real" standby without changing the battery with an Ampere/Voltmeter is not easily possible i think... so i use CommMgrPro and accept its own usage as somekind of "Baseline".

Or - if you dont need a chart / history, i use the much smaller Batterystatus, disable TF3d to see the Homeplug and close all applications. With all apps closed i turn of the device, wait a minute or to be sure that it has gone sleeping, and wake it up. A few seconds after turning on the mW/mA measures will jump to the "standby" values due to its delay. Not 100% accurate but okay for comparison reasons...

Edit: Theese are my processes, the bold ones have been killed for testing purposes:

NK.EXE;0;0;\Windows\nk.exe;;2;FEFF002
filesys.exe;9760768;6286864;\Windows\filesys.exe;;14;FEEDCE6
device.exe;6602752;5714424;\Windows\device.exe;;218;FEB8F4A
cprog.exe;10567680;10227808;\Windows\cprog.exe;-n;12;2D93537A
SAPSettings.exe;114688;2944;\Windows\SAPSettings.exe;99;5;E9C7742
gwes.exe;4698112;4214840;\Windows\gwes.exe;30;35;E9B4566
shell32.exe;1724416;886584;\Windows\shell32.exe;50;21;CE70CBAA
services.exe;3035136;2127440;\Windows\services.exe;60;74;AEDD3EF2
connmgr.exe;409600;99152;\Windows\connmgr.exe;70;17;D8D06E6
Biotouch.exe;1024000;636792;\Windows\Biotouch.exe;;9;EF86C7DE
SDDaemon.exe;176128;28544;\Windows\SDDaemon.exe;;2;6DA68DBE
tmail.exe;352256;46256;\Windows\tmail.exe;-NoUI;6;ED2CCD36
OperaPreL.exe;24576;32;\Windows\OperaPreL.exe;;2;EC986A3E
Opera9.exe;159744;4256;\Windows\Opera9.exe;;1;C4FA06E
JBlendDaemon.exe;188416;65744;\Windows\JBlendDaemon.exe;;3;C595512
SIPGT_app.exe;1863680;1688032;\Windows\SIPGT_app.exe;;2;AC57D24E
My5MsgCenter.exe;180224;22016;\Windows\My5MsgCenter.exe;;5;C2CD412
myFavesService.exe;299008;132608;\Windows\myFavesService.exe;;2;AD8D0806

 

[ardsar]

I measured with CommMgrPro and batterystatus...

Measuring a "real" standby without changing the battery with an Ampere/Voltmeter is not easily possible i think... so i use CommMgrPro and accept its own usage as somekind of "Baseline".

Or - if you dont need a chart / history, i use the much smaller Batterystatus, disable TF3d to see the Homeplug and close all applications. With all apps closed i turn of the device, wait a minute or to be sure that it has gone sleeping, and wake it up. A few seconds after turning on the mW/mA measures will jump to the "standby" values due to its delay. Not 100% accurate but okay for comparison reasons...

OK, this i could do on the kaiser, but not on the touch pro. Each time i turn the phone on, i see at least 82mA, which would only give a stnadby of 16 hours - but i can achieve 3 days, so clearly this is not the standby current.

 

[licht77]

3 days.. i can only dream of that That would mean that you got around 19mA drain in standby... how do u measure?

 

[ardsar]

3 days.. i can only dream of that That would mean that you got around 19mA drain in standby... how do u measure?

Thats what i'm trying to say - i cant measure anything below 80mA when i turn the TP on, however it is obviously NOT the standby current as i can obtain 50mA with a dim backlight, plus get 3 days standby. When i state 3 days, thats with no usage!

I'm just trying to point out that what you think is the standby current, probably isn't and we all know that there are issues with the battery management on this phone.

Another example, i have had my phone of charge since 7am, made a couple of short calls, 5 mins of wap browsing, and its currently reporting 95%. If my standby current was 80mA, it would be down to 50% by now. However, assuming i continue to use the phone in this way, in theory i should get 160 hours, which indicates an average drain of 8mA.

 

[licht77]

I agree - of course you are right and measuring this way can - if anyhow - assist in relatively comparing two devices/ configs but not deliver absolut values of course.

With batterystatus it worked pretty well on the kaiser - and even on the raph i could see 3 or 4 times my beloved 4mA... but in 99% its around 80aH ind standby and around 300-400 in usage which seems plausible regarding my usage.

Nevertheless i had several times a "hardcore" drain where i must had (mathematically) around 400 during standby and maybe even more during worktime when plugged in via USB: It DISCHARGED what means that it used more power than USB could deliver

(usb charging settings correct)

If I dont get my callback from my provider today, then i will try an inofficial RadioRom this weekend...

 

[programatix]

In standby mode, all application should have been paused by the deviced, right? Then how can any application measure the power usage in standby mode?

 

[Brendo]

some apps keep going. thats how you get messages

i can get 2days out of my phone with heavy usage

 

[programatix]

some apps keep going. thats how you get messages

i can get 2days out of my phone with heavy usage

That is because the OS send out events when something happens, thus waking up the device and letting the apps run.

For SMS, sim card receive message, sim card inform OS, OS wakes device up, OS send out events, app capture the events.

For alarms, OS wakes device up when the schedule reached, then send out events or start apps depending on the alarm.

So, device must wakes up before apps can do anything.

Some apps intercept the standby button (power button) and instead of letting the device goes to standby when pressed, just turns off the display. For TP, HTC has modified something (or loaded some apps) to make sure that when you are playing the music or listening to the radio, the power button just turn off the display instead of going to standby mode. If the device goes to standby mode, the device could never play any music.

So, if the battery benchmarking app you are using is able to measure the power consumption when the device goes to standby, I doubt it. It actually just turn off the display.

 

[Gav_]

I seem to have fixed or at least drastically improved my battery. I was suffering major drainage with moderate to heavy use, after about 5 hours the power would go down from 100% to 10%. I have WiFi on permanently and do a lot of emailing and texting.

I drained the battery to 0% and with the phone off (not in standby) I charged it using the AC adaptor. With it fully charged and the button light on (glows when charging, solid on when charged) I turned the phone on and first time it said 88% charged?!?! But it lasted the whole day and even had a good 30+% left at the end.

Did it again, ran loads of apps and switched everything on until 0% battery. Charged over night with the phone off. Next day it said it had 95% charge when I switched it on and again it lasted all day with quite heavy usage.

Discharged it again that night and plugged it in, today it says 100% and I'm pretty sure it will last even longer.

I've also found that after doing this, if I don't use the phone and the screen is off, I can leave it for 4 hours and the battery percentage doesn't even go down 1%.... which is a bit unbelievable but happens.

PLeased to say, now this last gripe seems to be fixed..... this is by far the best smartphone I've owned or used and on the market. Great step up from the TYTN II and iPhone (nice toy but useless for email and destructive with exchange servers).

 

[Rahza]

I drained the battery to 0% and with the phone off (not in standby) I charged it using the AC adaptor. With it fully charged and the button light on (glows when charging, solid on when charged) I turned the phone on and first time it said 88% charged?!?! But it lasted the whole day and even had a good 30+% left at the end.

Did it again, ran loads of apps and switched everything on until 0% battery. Charged over night with the phone off. Next day it said it had 95% charge when I switched it on and again it lasted all day with quite heavy usage.

Discharged it again that night and plugged it in, today it says 100% and I'm pretty sure it will last even longer.

True. Draining the battery completely really helps. I've done it about 3 times and now my device can reach 2 days of heavy use with 1 charge. When I bought it drained very fast and charge indications were way of. (1 hour charges would just increase charge level with 5-10%).

What also adds battery life ia disabling activesync in the notification queue. Use memmaid or a similar program. Go to the notification queue and disable the entry for repplog.exe with the comment "system time changed". Activesync will function normally when connected to a PC. Not sure about OTA exchange syncs though...

Hope this helped

Scott

 

[Zn0rt]

Hi,

I've found that the Raphael battery stops charging when it gets warmer than 48 degrees Celsius. I discovered this because I am using WMWifiRouter all day at the office, and noticed that although I have the Raph connected to a 2000mA wall charger, the battery drained and device got down to 10%.

The trick is that I have to put the device in "standby" mode py pressing the power button. The screen goes off, but the device is still running. This resulted in a lower device / battery temperature, and the battery remained at 100% after 8 hours of usage with WMWifiRouter and connected to the wall charger.

I can contrast this to with my Kaiser, which didn't stop chraging the battery until about 65 degrees Celsius!!

Maybe that helps too.

-Z