HardBricked OP5, plz help! :(

[cidsantiago]

Hi, guys.
Today, my OP5 decided to troll me. I was using normally him, when suddenly it started to lags pretty bad. I restarted and he continued to lags and freeze. I made a wipe cache via stock recovery (i didnt made any change at all in it, no unlocked bootloader, no root). That's when my nightmare begins. It begins to bootloop. Sometimes i was able to start the boot animation, but then it just restarts to the beginning. I tried a lot of tips, wiping cache, system, etc. Then, i left it charging. When i tried to turn on again, it worked like nothing ever happened to him. I made a backup of my personal data fast, scared to him suddenly restart again. After that, i decided to made a Factory Reset, clean up everything. When i did it, he started the lag and freezes again. I was at lost. That's was when i decided to use the official unbrick tool, to make the cleanest OP5 ever possible. I grabbed the archives from this link and followed this tutorial. When i was executing the programa, in the userdate.img, he showed a error. When i saw it, i just stopped and closed the program. Now, my OP5 is hardbricked. The only sign of life that i get from him is when i connect him at the PC. I can identify it as qualcoom 9008, but when i try to run the program, he just fail and show me error 258.

Plz, i need some orientations. I have been read things for about 10 hours and didnt found a solution. I live abroad for any oneplus tech center, and i believe, for the other posts that i read, that online tech support wouldn't help me a lot. I really don't like to make this kind of post but i am kind of desesperate. I dont have money to afford another phone

Again, sry to disturb you all. Sry if i broke some rule of the forum too. And sry for my bad english, i hope that i was able to communicate right.

EDIT: I just tried in another computer. Same error appears. :'(

 

[Pho3nX]

Hummm why follow a Unbrick Topic with tools for ...3T ?

Maybe you have a encryption problem, all your Tools/Topic are so old for the actual versions (Oreo 8.X OOS / 8.1 OOS)

I advise to you (in the first time), to flash this TWRP (using fastboot, very simple) just follow this guide : here

If you can flash TWRP, your phone is not bricked, you will boot in TWRP:

- Format Data > tape "yes" > Reboot in TWRP
- Copy/Past xXx 10.0 ROM to test, install and xXx Rom will fix/install for you the best OOS Custom ROM for your OP5 with a great Aroma Installer.

If TWRP with this rom work perfectly, you wil able to restore a official stock OOS for sure, just flash original/stock recovery (fastboot), wipe all data/partitions, install your OOS rom and it's fine

 

[bartito]

I think @cidsantiago says they bootloader isn't unlocked.
He needs to know that unlock the bootloader implies lost all /sdcard data and also installed apps and settings) before start the TWRP install process...

Hummm why follow a Unbrick Topic with tools for ...3T ?

Maybe you have a encryption problem, all your Tools/Topic are so old for the actual versions (Oreo 8.X OOS / 8.1 OOS)

I advise to you (in the first time), to flash this TWRP (using fastboot, very simple) just follow this guide : here

If you can flash TWRP, your phone is not bricked, you will boot in TWRP:

- Format Data > tape "yes" > Reboot in TWRP
- Copy/Past xXx 10.0 ROM to test, install and xXx Rom will fix/install for you the best OOS Custom ROM for your OP5 with a great Aroma Installer.

If TWRP with this rom work perfectly, you wil able to restore a official stock OOS for sure, just flash original/stock recovery (fastboot), wipe all data/partitions, install your OOS rom and it's fine

 

[cidsantiago]

Hummm why follow a Unbrick Topic with tools for ...3T ?

I used the tools for 5. Just the procedure that i get from this topic. :T I am gonna try the method that you gave me now brb.

EDIT: Just tried this. My cellphone cant be recognized in fastboot devices. As a said, i am not getting any response for him, just when i plug it in the PC. So i wasn't able to unlock bootload or anything like that. I tried just to plug it and see if fastboot was able to identifying it, but it wasn't.

 

[cidsantiago]

I think @cidsantiago says they bootloader isn't unlocked.
He needs to know that unlock the bootloader implies lost all /sdcard data and also installed apps and settings) before start the TWRP install process...

Yes, it should not be unlocked. But at the moment, i am taking anything, really. I just want to use my phone.

 

[bartito]

Yes, it should not be unlocked. But at the moment, i am taking anything, really. I just want to use my phone.

Wipe your device data from the stock recovery.
You loss the settings and downloaded apps but not requires to unlock the bootloader.

 

[cidsantiago]

Wipe your device data from the stock recovery.
You loss the settings and downloaded apps but not requires to unlock the bootloader.

I can't access recovery anymore, as i said. The only sign of life that i get is when i connect it in the PC.

 

[cidsantiago]

I guess i have to do something to restore the basics partitions of my cellphone. Like recovery, boot, etc. But i just have the official tool to do that. There is another way? Like transfering directly by the COM port?

 

[Mash1ro]

Have you tried following this guide? https://forum.xda-developers.com/oneplus-5/how-to/guide-unbrick-guide-hard-bricked-t3761706

---------- Post added at 01:30 PM ---------- Previous post was at 01:26 PM ----------

I had the same exact problem with my old One plus One. Spent like 4 days trying to unbrick it. That msm tool did the fix for me. Also, in that link to the guide you provided, doesn't it flash the Chinese version of the OS? If that's the case, I don't think it was a good idea to do so lol

 

[cidsantiago]

Have you tried following this guide? https://forum.xda-developers.com/oneplus-5/how-to/guide-unbrick-guide-hard-bricked-t3761706

---------- Post added at 01:30 PM ---------- Previous post was at 01:26 PM ----------

I had the same exact problem with my old One plus One. Spent like 4 days trying to unbrick it. That msm tool did the fix for me. Also, in that link to the guide you provided, doesn't it flash the Chinese version of the OS? If that's the case, I don't think it was a good idea to do so lol

In one of the links, it had the OOS and the HOS. I tried to use the msm tool in one of them, but it didnt worked I'm gonna try the archives in this link that you gave me. It may work brb with updates.

 

[Mash1ro]

Don't worry though, it happens to plenty of people. It happened to me as well, and everyone eventually fixes it. It is unlikely that it is a hardware problem, so just following the correct steps should get it working. Keep trying stuff out, it's very good that your computer recognizes it as a qualcomm port, as far as I know that's all you need to flash the necessary things in order for it to boot.

 

[cidsantiago]

I am getting the same error 258 in this post. :T I posted there to see if the OP can help me. But thx for your help @Mash1ro

 

[cidsantiago]

Don't worry though, it happens to plenty of people. It happened to me as well, and everyone eventually fixes it. It is unlikely that it is a hardware problem, so just following the correct steps should get it working. Keep trying stuff out, it's very good that your computer recognizes it as a qualcomm port, as far as I know that's all you need to flash the necessary things in order for it to boot.

Thx for your support! I will continue to try stuff

 

[Mash1ro]

Try reading the comments from this post as well https://forum.xda-developers.com/oneplus-3t/help/hard-bricked-op3t-t3574720/page2

2 of the people had the same error as you, and one of them solved the issue by changing the USB port.

---------- Post added at 02:26 PM ---------- Previous post was at 02:23 PM ----------

But don't use the same files and all that stuff, since that's for the 3T. Try to pick out the things that might help but use the files for the OnePlus 5 only

 

[cidsantiago]

After try the unbrick procedure in 3 different PCs, using about 10 different USB ports, i still getting the same error in the same step. When downloading cache.img, he stuck in about mid bar, and shows me the warning: SendProgramCommand Failed, Error: 258". Besides that, he turns on the green led and stop being recognize by the PC. Then i have to hold power and turn off the green led. :T Maybe i can use a linux to access the partitions?

 

[David]

After try the unbrick procedure in 3 different PCs, using about 10 different USB ports, i still getting the same error in the same step. When downloading cache.img, he stuck in about mid bar, and shows me the warning: SendProgramCommand Failed, Error: 258". Besides that, he turns on the green led and stop being recognize by the PC. Then i have to hold power and turn off the green led. :T Maybe i can use a linux to access the partitions?

it seems like a hardware problem, i was facing this on different phone ( 5X )

 

[cidsantiago]

it seems like a hardware problem, i was facing this on different phone ( 5X )

yeah... But it is kind of weird. He was running smoothly, until suddenly started lag and freeze. He didn't fall or any of that... I think is just a defective phone. Doesn't find another explanation to that.

 

[david19au]

I think your best option is to RMA the device through OnePlus. Since you haven't rooted it or anything, they should repair it for you.

 

[cidsantiago]

I think your best option is to RMA the device through OnePlus. Since you haven't rooted it or anything, they should repair it for you.

I already contact the store that i bought to get my warranty. Unfortunately, i didn't bought it in oneplus.net, bcs they don't deliver in my country. I am hoping that everything work out

 

[cidsantiago]

Guys, in the end, i RMA my device back to the seller and gonna have a refund Thank you for your help. So sad that this phone came faulty :T

Best regards to you all!