"Hardware ID doesn't match" error when plugging phone in

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Volknochi

Senior Member
Feb 20, 2010
214
156
Columbus
Okay, this is the second time this error has popped up and it's starting to get on my nerves. Anytime I plug my phone into ANY USB port, and this is counting both 2.0 and 3.0 ports, I get the error bubble: Hardware ID Missing. Windows cannot identify the device plugged into the SAMSUNG Mobile USB Composite Device." Honestly, this is beyond irritating.

For one, I am not going to reinstall Windows 7. That's too much hassle for this. Second, ever since someone plugged their Droid into my USB cable so they could charge up their phone, this message started appearing. I tried to reinstall drivers (Samsung driver exe said it couldn't install), uninstall, disable, etc etc, but finally managed to get the damn computer to read it when I stuck it in the 3.0 USB port. Now, just 10 minutes ago, I plug the phone in, I get that error, on a 3.0 USB port.

So, now I have no idea what is going on, nor how to fix it. I've tried searching, but there are no answers. Or, the possible "solutions" don't even work even remotely close.

I could really use some help on this. And, again, please do not mention "Reinstall Windows". That's just too much of a hassle and I'm not going to do that.
 

xtrezpasor

Senior Member
Dec 27, 2010
675
149
You may not want to try this either but try a system restore

Sent from my SPH-L710...if some one helps you press the thanks button
 

billbrasky82

Senior Member
Oct 4, 2009
106
7
Okay, this is the second time this error has popped up and it's starting to get on my nerves. Anytime I plug my phone into ANY USB port, and this is counting both 2.0 and 3.0 ports, I get the error bubble: Hardware ID Missing. Windows cannot identify the device plugged into the SAMSUNG Mobile USB Composite Device." Honestly, this is beyond irritating.

For one, I am not going to reinstall Windows 7. That's too much hassle for this. Second, ever since someone plugged their Droid into my USB cable so they could charge up their phone, this message started appearing. I tried to reinstall drivers (Samsung driver exe said it couldn't install), uninstall, disable, etc etc, but finally managed to get the damn computer to read it when I stuck it in the 3.0 USB port. Now, just 10 minutes ago, I plug the phone in, I get that error, on a 3.0 USB port.

So, now I have no idea what is going on, nor how to fix it. I've tried searching, but there are no answers. Or, the possible "solutions" don't even work even remotely close.

I could really use some help on this. And, again, please do not mention "Reinstall Windows". That's just too much of a hassle and I'm not going to do that.

I had the same issue what ended up fixing it for me was watching when I plugged the phone in after a clean driver install and stopping Windows from downloading and installing an updated driver. Dont know if its the same for you but that fixed it for me. I was really frustrated by it and found no help either.
 
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billard412

Senior Member
Jan 9, 2012
1,866
2,014
29
Da burg (412), PA
www.sxtpdevelopers.com
probably an easy fix

definitely don't need to reinstall windows or do a restore. But just to be sure, you don't have kies installed right? Seems to cause problems.if there's no kies installed, go into the device manager and find your phone whatever it's listed as right click and uninstall. Check the little box that says, "delete the driver software for this device". do this for any devices relating to yours. Including the stuff under modems,ports,USB controllers.and tick that box that delete driver software for this device every time you uninstall something. Now, not saying it's necessary but wouldnt hurt, reboot the pc. Then with your phone unplugged, reinstall the Samsung drivers for the phone. Now to make sure windows doesn't DL its own drivers,disconnect from the internet and plug the phone back in. Should be all good.
 
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Volknochi

Senior Member
Feb 20, 2010
214
156
Columbus
I won't do a system restore, that won't do anything. Not to mention it would erase some programs that were installed (not related to phone). So, not doing that. Also, my computer will not automatically update any drivers or any thing else, as I have it set to manual mode.

And, I do not have Kies installed. It never worked for me properly, when it came to driver installation. I've done the "go into device manager" bit many times before, it still likes to play the "Hardware ID doesn't match" card. Drivers won't install either. I don't know what it is, but damn this is the most stubborn thing I've ever encountered.
 

khanguyen519

Member
Aug 5, 2012
23
1
i've post this in other forums today. what i do to get it working is i toggle USB debugging and try it out, then start toggling the ptp and mtp until it works. the combo that works for me is turn on debug, plug in computer, unplug, turn off debug, plug in. if it doesnt work then i toggle back and forth MTP and PTP. 5 tries at most, for me. Also, i did a nandroid back to my oem ICS that was 2 weeks old and just rooted. the problem is worse there. i'm using freegsmr6 with trinity kernel on Tmo. hope it helps.
 
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SteVoUniT

Member
Sep 4, 2010
9
1
Ditto

Yeah that whole "Hardware ID missing" was an irritating situation. This is what I recommend as far as making it work.

1. Plug in.

2. When you get the error message, I think its because of a conflict with the ADB interface. Go to Settings, Developer Options, and check off USB Debugging.

3. Plug in once again and it should work. If not, try toggling between Camera and MTP.

I have Windows 7 Ultimate and it works fine for me :D
 
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wolfeyes30

Senior Member
Dec 12, 2010
832
444
NE OHIO
Google Pixel 4 XL
Fix for me was...

1-plug in phone. Get the hardware ID message. Leave phone plugged in.

2- open device manager. Click on. Android Phone and Uninstall Samsung Android ADB Interface. Also check the "delete software driver" when the dialog box shows.

3-still in device manager. Scroll down to Universal Serial Bus Controllers. Uninstall Samsung Mobile USB Composite Device.

4-unplug phone.

5-reboot pc.

6-install SAMSUNG USB drivers from their site or from here
http://www.epiccm.org/2012/06/cwm-recovery-on-all-sgs3-lte-variants.html?m=1

7-reboot or not. Plug in phone.

This worked for me and no issues for the last 6 days. YMMV..
 
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nyunyu

Senior Member
Jul 25, 2008
534
18
www.astronyu.com
this works!

yeah that whole "hardware id missing" was an irritating situation. This is what i recommend as far as making it work.

1. Plug in.

2. When you get the error message, i think its because of a conflict with the adb interface. Go to settings, developer options, and check off usb debugging.

3. Plug in once again and it should work. If not, try toggling between camera and mtp.

I have windows 7 ultimate and it works fine for me :d
 

dito33

Senior Member
Jul 13, 2010
881
38
But why this problem now out of nowhere when everything worked fine before.

Sent from my SPH-L710 using xda app-developers app
 

nacos

Senior Member
Sep 27, 2007
468
208
Here & Now
Hardware ID missing - SOLVED!!

1. Uninstall any previous instance of Kies/USB driver
2. Download the latest Kies, specific to your S3.
3. Download Samsung USB drivers 1.4.6.0 (I've tried newer versions but they all failed)
4. REBOOT
5. Disconnect from internet (VERY IMPORTANT!!! - forcing Windows to install local drivers ONLY)
6. With the phone disconnected, install Kies + USB drivers downloaded in steps 2,3
7. Connect the phone and let Windows install the drivers.
8. Reestablish the internet connection.

I've done just that, I've connected my S3 to the PC several times, I've also rebooted twice and I've never seen that stupid message again - while of course everything works as expected.

:good::good:4 days later, several times rebooted (phone and PC), several connections with Kies and I have NEVER seen that error again - it works!!

UPDATE!! (Oct.11.2012)

After a few Kies updates and going through various ROM's:
- the procedure listed above works 100% but a few steps are just not needed (redundant) - see bellow
- the problem is mostly caused by Windows "forcefully" trying to install its own drivers, rather than allowing Samsung's suggested.
- Samsung's fault is providing "updated" drivers that don't always work (hence, use the suggested 1.4.6.0 drivers)
- Following EVERY Kies update, DISCONNECT from internet before plugging your phone (otherwise you'll have to go through this, AGAIN).

Some suggested here that plugging the phone into a different USB port (without disconnecting from internet) would be the culprit - which happens to be true, but as a mere effect, not the cause: every time an unknown device is plugged into a different USB port, Windows is trying to download/install the appropriate drivers if it doesn't recognize the hardware - and there you are again.

So, the simplified procedure becomes:

1. Not needed - leave Kies installed, as is - no harm at all
2. N/A
3. YES
4. Not (always) required
5. MUST
6. MUST
7. MUST
8. Yes

Furthermore, if still interested in connecting your I747(M) as UMS (USB mass storage) the solution presented here works. I tested it myself - read my comment on this post for the very few existing hiccups.
- while installing the USB mass storage device drivers you don't have to disconnect from the internet
 
Last edited:

nacos

Senior Member
Sep 27, 2007
468
208
Here & Now
Have you tried just installing the drivers directly from Samsung? That is all I did when I had problems and it worked.


For someone experiencing the "hardware ID missing" error, just reinstalling the drivers won't do anything. Like many others, I've been banging my head trying to solve this for quite some time; the suggested steps are truly a compilation of successful ideas and trials mingled with tons of frustration, coming from my own experience as well as from many different people and forums.
If, on the other hand, you had a different type of connectivity issues - without this error, then, yes, reinstalling the drivers is Samsung's recommendation.
 
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WhiteiceDMSTech

Senior Member
Oct 18, 2009
1,065
201
Washington, IL.
definitely don't need to reinstall windows or do a restore. But just to be sure, you don't have kies installed right? Seems to cause problems.if there's no kies installed, go into the device manager and find your phone whatever it's listed as right click and uninstall. Check the little box that says, "delete the driver software for this device". do this for any devices relating to yours. Including the stuff under modems,ports,USB controllers.and tick that box that delete driver software for this device every time you uninstall something. Now, not saying it's necessary but wouldnt hurt, reboot the pc. Then with your phone unplugged, reinstall the Samsung drivers for the phone. Now to make sure windows doesn't DL its own drivers,disconnect from the internet and plug the phone back in. Should be all good.

Just wanted to say thank you. Did this and the last 2 days, works everytime. I made sure that after the first time I plugged the phone in after doing all this, and the screen pops up asking what I wanted to do, made sure to check the box for "do this everytime" and then choose the view folder option or whatever that is.

Thank you again,
Whiteice
 

adamspud

New member
Oct 19, 2010
2
0
One thing I have tried which might help others - I had the Android Developers toolkit installed on my machine, which I've removed and I also removed the HTC Sync software which was for my old desire.

Rebooted, installed the SG Toolkit (can't remember which post I found it in) and then chose option one after selecting firmware to install drivers.

I cancelled the "Windows Updates" bit of the driver detection and it found the first item, and had "item disconnected" for the remaining three.

Unplugged and plugged back in and voila it works.

This worked for approx 5 mins and then stopped, however I did all the above with debugging on, debugging is now off and all seems well (touch wood). However looking at putting on a different kernal to expose storage as mass storage and also get around cifs issues.

Hope this helps someone.
 

vanessaem

Retired Senior Moderator / Recognized Themer
Jun 7, 2010
13,161
13,988
Missouri City
1. Uninstall any previous instance of Kies/USB driver
2. Download the latest Kies, specific to your S3.
3. Download Samsung USB drivers 1.4.6.0 (I've tried newer versions but they all failed)
4. REBOOT
5. Disconnect from internet (VERY IMPORTANT!!! - forcing Windows to install local drivers ONLY)
6. With the phone disconnected, install Kies + USB drivers downloaded in steps 2,3
7. Connect the phone and let Windows install the drivers.
8. Reestablish the internet connection.

I've done just that, I've connected my S3 to the PC several times, I've also rebooted twice and I've never seen that stupid message again - while of course everything works as expected.

:good::good:4 days later, several times rebooted (phone and PC), several connections with Kies and I have NEVER seen that error again - it works!!


Thank you so much for this. This solution worked for me. :)
 

Wingchundub

Senior Member
Mar 6, 2012
695
128
1. Uninstall any previous instance of Kies/USB driver
2. Download the latest Kies, specific to your S3.
3. Download Samsung USB drivers 1.4.6.0 (I've tried newer versions but they all failed)
4. REBOOT
5. Disconnect from internet (VERY IMPORTANT!!! - forcing Windows to install local drivers ONLY)
6. With the phone disconnected, install Kies + USB drivers downloaded in steps 2,3
7. Connect the phone and let Windows install the drivers.
8. Reestablish the internet connection.

I've done just that, I've connected my S3 to the PC several times, I've also rebooted twice and I've never seen that stupid message again - while of course everything works as expected.

:good::good:4 days later, several times rebooted (phone and PC), several connections with Kies and I have NEVER seen that error again - it works!!


Thanks for this i will try it tomorrow as still new to these tabs.
For moment i change to camera PTP and it pops up, so at least i can use it for now.
Will let you know how i get on.
Best wishes :good:
 

nacos

Senior Member
Sep 27, 2007
468
208
Here & Now
One thing I have tried which might help others - I had the Android Developers toolkit installed on my machine, which I've removed and I also removed the HTC Sync software which was for my old desire.

Rebooted, installed the SG Toolkit (can't remember which post I found it in) and then chose option one after selecting firmware to install drivers.

I cancelled the "Windows Updates" bit of the driver detection and it found the first item, and had "item disconnected" for the remaining three.

Unplugged and plugged back in and voila it works.

This worked for approx 5 mins and then stopped, however I did all the above with debugging on, debugging is now off and all seems well (touch wood). However looking at putting on a different kernal to expose storage as mass storage and also get around cifs issues.

Hope this helps someone.

The Android Developers toolkit DOES install the USB drivers 1.4.6.0 - which seems to be the ONLY one that works, BUT the rest of the steps suggested in my previous post are needed in order to get rid of the problem - otherwise the fix is just temporary.
 

cowoholy

New member
Sep 21, 2012
1
0
Re-loading OS drivers corrected issue.

Have you tried just installing the drivers directly from Samsung? That is all I did when I had problems and it worked.

I removed the updates to Kies on my Note and uninstalled the Kies update on the PC which is what started this issue of the OS not recognizing the device and then a fresh driver load for my phone from the Samsung site. Worked Perfectly, Thanks!

Cowoholy
 

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  • 15
    Hardware ID missing - SOLVED!!

    1. Uninstall any previous instance of Kies/USB driver
    2. Download the latest Kies, specific to your S3.
    3. Download Samsung USB drivers 1.4.6.0 (I've tried newer versions but they all failed)
    4. REBOOT
    5. Disconnect from internet (VERY IMPORTANT!!! - forcing Windows to install local drivers ONLY)
    6. With the phone disconnected, install Kies + USB drivers downloaded in steps 2,3
    7. Connect the phone and let Windows install the drivers.
    8. Reestablish the internet connection.

    I've done just that, I've connected my S3 to the PC several times, I've also rebooted twice and I've never seen that stupid message again - while of course everything works as expected.

    :good::good:4 days later, several times rebooted (phone and PC), several connections with Kies and I have NEVER seen that error again - it works!!

    UPDATE!! (Oct.11.2012)

    After a few Kies updates and going through various ROM's:
    - the procedure listed above works 100% but a few steps are just not needed (redundant) - see bellow
    - the problem is mostly caused by Windows "forcefully" trying to install its own drivers, rather than allowing Samsung's suggested.
    - Samsung's fault is providing "updated" drivers that don't always work (hence, use the suggested 1.4.6.0 drivers)
    - Following EVERY Kies update, DISCONNECT from internet before plugging your phone (otherwise you'll have to go through this, AGAIN).

    Some suggested here that plugging the phone into a different USB port (without disconnecting from internet) would be the culprit - which happens to be true, but as a mere effect, not the cause: every time an unknown device is plugged into a different USB port, Windows is trying to download/install the appropriate drivers if it doesn't recognize the hardware - and there you are again.

    So, the simplified procedure becomes:

    1. Not needed - leave Kies installed, as is - no harm at all
    2. N/A
    3. YES
    4. Not (always) required
    5. MUST
    6. MUST
    7. MUST
    8. Yes

    Furthermore, if still interested in connecting your I747(M) as UMS (USB mass storage) the solution presented here works. I tested it myself - read my comment on this post for the very few existing hiccups.
    - while installing the USB mass storage device drivers you don't have to disconnect from the internet
    4
    Fix for me was...

    1-plug in phone. Get the hardware ID message. Leave phone plugged in.

    2- open device manager. Click on. Android Phone and Uninstall Samsung Android ADB Interface. Also check the "delete software driver" when the dialog box shows.

    3-still in device manager. Scroll down to Universal Serial Bus Controllers. Uninstall Samsung Mobile USB Composite Device.

    4-unplug phone.

    5-reboot pc.

    6-install SAMSUNG USB drivers from their site or from here
    http://www.epiccm.org/2012/06/cwm-recovery-on-all-sgs3-lte-variants.html?m=1

    7-reboot or not. Plug in phone.

    This worked for me and no issues for the last 6 days. YMMV..
    2
    Disable Windows Update Device Driver Search Prompt

    Disable Windows Update Device Driver Search Prompt using the Local Group Policy Editor: http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/
    It's easier than disconnecting from the internet.
    2
    This didn't work for me. :( I still get the error message, plus my computer (Win7 64 Ultimate) keeps saying it fails to install the Samsung drivers.

    Follow the suggested steps EXACTLY - it works! Most likely you didn't disconnect from the internet before proceeding with the drivers installation.

    ---------- Post added at 08:26 PM ---------- Previous post was at 08:22 PM ----------

    please pardon my ignorance, but I've searched on samsung's rather non search friendly site, and I can't locate these older drivers specifically, and googling them turns up links to urls I really hesitate to download and run anything from. could you direct me to where I might find the 1.4.6.0 drivers?

    I've had this issue since I got the phone a couple weeks ago, and while it works sometimes when I reboot and plug into different usb ports, it does get a little tiresome :)

    Install the SAMSUNG GALAXY S3 SNAPDRAGON TOOLKIT V2.3!
    Even if you don't need the whole toolkit, it all starts with installing Samsung USB drivers 1.4.6.0. Follow EXACTLY my instructions - it should work.

    Good luck! :fingers-crossed:
    1
    Okay, this is the second time this error has popped up and it's starting to get on my nerves. Anytime I plug my phone into ANY USB port, and this is counting both 2.0 and 3.0 ports, I get the error bubble: Hardware ID Missing. Windows cannot identify the device plugged into the SAMSUNG Mobile USB Composite Device." Honestly, this is beyond irritating.

    For one, I am not going to reinstall Windows 7. That's too much hassle for this. Second, ever since someone plugged their Droid into my USB cable so they could charge up their phone, this message started appearing. I tried to reinstall drivers (Samsung driver exe said it couldn't install), uninstall, disable, etc etc, but finally managed to get the damn computer to read it when I stuck it in the 3.0 USB port. Now, just 10 minutes ago, I plug the phone in, I get that error, on a 3.0 USB port.

    So, now I have no idea what is going on, nor how to fix it. I've tried searching, but there are no answers. Or, the possible "solutions" don't even work even remotely close.

    I could really use some help on this. And, again, please do not mention "Reinstall Windows". That's just too much of a hassle and I'm not going to do that.

    I had the same issue what ended up fixing it for me was watching when I plugged the phone in after a clean driver install and stopping Windows from downloading and installing an updated driver. Dont know if its the same for you but that fixed it for me. I was really frustrated by it and found no help either.